New to Kazoo so please excuse me if I'm speaking jibberish here.
As far as I'm aware lines at all of our locations work great with two exceptions. Two lines in the same office are able to make outbound calls but inbound will ring once (they hear nothing) and then go to voicemail.
When I view the SmartPBX app I can see the calls making to those numbers and their associated logs.
Is there information within those logs which may help explain what's going on? Unfortunately I'm about 1000 miles away from the phones themselves but I'm assured DND is not enabled.
As stated above if an employee picks up either of those lines and dials me everything works great.
Oh I should add that until yesterday they were not working at all (I believe that was the case for about a week).
The devices showed as red and were unregistered so they were removed and re-added which got them to where they are now.