NEW FEATURES ON comm.land 2.4
New User Preferences
New Dock Notifications for Phone
The following is a User Guide for comm.land 2.4 and its workspaces.
Installation Guide can be found here
The Dock, Workspaces and Apps
With 2.4 you will have the power of Workspaces and Apps right at your fingertips.
What is a workspace? - Our workspaces are a set of core features that always stay updated in the background, regardless of where you are working in comm.land.
Current workspaces are as follows:
What is an app? - This is everything else! The apps that you know and love already can live right in comm.land.
Note: Currently only 3 Applications can be used in comm.land - More will be coming, along with App Marketplace
Current Apps Available are as follows:
Call Center (Basic and Pro - unified)
Conferences Admin (Beta)
Screenpops Admin (Alpha)
Accessing all your Apps and Workspaces - Simply hit the Dock Menu Button in the bottom left corner, and you will see 2 tabs – one for your Workspaces and another for your Apps.
Customizing your dock - You can customize your dock by pinning different Apps and Workspaces. You can pin up to 4 Workspaces and 4 Apps to your dock. There is also space for a 5th Workspace and App, which will be the last used Workspace/App that is not pinned.
Phone Workspace (with Webphone)
By default the Phone Workspace will open with the Call History tab selected, you can select to view Call History, Voicemail, or Parked Calls to the right of the webphone in your Phone Workspace.
If enabled, the webphone sits to the left of your chosen call data. Within the webphone, you can “pop-out” the phone to move around your screen or take out of your Phone Workspace.
When you have your webphone as a new window, you will have the option to pin your phone back to the Workspace. This is helpful should you lose that new window. The webphone is always available in all App and Workspace pages via the “Phone” icon in the top right.
Using the Webphone
Simply enter a name (internal), number, or extension. If you enter at least 3 Characters, you will see a search for a user within your office! Click on the user, their information will auto-fill, then you can hit the dial pad to call.
Selecting the gear icon, you will see your microphone, speaker and camera settings. You can leave it set as “Default” and it will auto-select your computer's default speaker and microphone. You can also select away from the default, which will stay present until device is disconnected.
While in a call, you can open the dialpad, mute yourself, place the call on hold, park the call, transfer, start video or start a screenshare.
User Preferences - NEW FOR 2.4!
To access the preferences page, click on your user name at the top right corner. Then select “Preferences”
Note: The Call Forward toggle will only appear after you’ve enabled this feature in your User Preferences
New to 2.4 - Enjoy Light or Dark modes.
When entering the User Preferences page, you will be presented with various preferences on the left side that you can set as a user.
In the Personal Information area you can update your name and email address for your user.
Username & Password
The Username & Password page you will be able to change your password for your user.
NOTE: After resetting your password, you will be logged out and required to log back in with the new password
Set your preferred date/time preferences - along with how phone numbers are displayed within comm.land
Set your personal caller ID settings via the Privacy page.
Set your call forwarding settings - ability to ring your other devices or retain initial caller id on forward.
Do Not Disturb
Set your Do Not Disturb settings for your various devices.
Voicemail to Email
Enable your voicemail to email and set your email address.
Contacts Workspace (Alpha)
Easily look through your internal directory, call or email directly from the contacts workspace.
Conferences Workspace (Beta)
Upon entering the Conferences Workspace, you will see an overview of all the conferences on your account. Your personal conference will be up top. To join a conference, simply hover over the conference row and select “Join.”
After selecting join, you will be presented with a set of options to either join by phone or computer
Selecting Use My Computer will present you with options to select a microphone, speaker and, if video is enabled on the conference, Video/Camera.
Selecting Use My Phone will provide you with the Call-in Numbers along with all the conference ID and Participant PIN that will be needed to call-in.
In video conferences you will have the following options:
For your personal conferences or conferences you are an admin of, you have extra options. You can force a layout on the screen, including locking it to 1 single user if needed for presenting. You also have the ability to lock or unlock the conference. Locked conferences will block all new users from joining, until an admin has unlocked the conference again. The ability to “Mute all” participants or “Deafen all” is also an extra feature available to conference admins.
Sending a fax - You can send a fax easily by hitting the send fax button, it will then allow you to choose a phone number to send to and, if you have multiple faxboxes, it will allow you to pick which one to send from. Then simply upload a file you wish to fax.
Once you have downloaded comm.land to your desktop, you will receive automatic application updates. When this happens you will see a notification asking if you want to restart comm.land and launch the update immediately or later.
You can force check for an update via the Preferences > System Information Page
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