Travis Hawkins
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Resource Library: Monster UI Apps for KAZOO
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Posts posted by Travis Hawkins
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How will the system determine if the customer's Internet is down?
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The user portal would be fantastic. We've used other sip pbx software before that had the ability to upload and send faxes through a user portal, as well as view and download received faxes. The entire history of faxes and their associated status were available from within the user portal and that was much less confusing to the end users.
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Great explanation Darren, thanks for that. The customer who called in was actually us as we have the client who works as a call center for companies all over the country and requires the ability to call back their customers using the name and number of the company their representing at the time.
We're all for using a new module or a better solution based on customizing outbound caller id. Unfortunately for us, the only other way to accomplish this currently (as I understand it) is to create a separate line appearance for each of their customers, but doing that requires each to be a new device since we can't provision multiple lines on a single device. Of course that means paying for each additional device just to be able to add it as a line appearance, and having phones that can handle as many line appearance as we would need.
I realize this is all just based on our specific needs, but if there's a way to work on a better solution moving forward that would be fantastic. Thanks for taking the time to read through our threads and responding!
Also, I'm with Karl on not getting the DISA to work by calling in from a cell phone to place a call using the office caller id. I haven't tried it for quite a while so I'll setup a call flow and try it out again. Thanks.
Travis -
Hey Karl, sorry that's not working for you. Here's a couple of screenshots of a setup that's working for us.
Call flow:
Here's the DISA config (it's blank but that works for us for this client):
Like esoare stated, make sure the 'Use Account Caller ID' is NOT checked. Also, are you calling from a number that's assigned to the same account you're calling from or are you trying to specify a caller id number from a sub account/client account? We don't actually use this feature at our office, but we have a few clients who use it without issue.
Good luck!
Travis -
DynamicCLID, I don't think a Prepend on outbound calling will do anything.
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We have a client who is a call center for about 40 other companies. Each company is provided a dedicated DID and we use the prepend functionality to show the name of the company the caller was calling, so whoever answers the phone can respond to the caller appropriately ("Thank you for calling [insert company name here]). This way the caller doesn't realize they've called an outsourced call center.
The other part of that solution is the disa call flow module which we use similarly to what esoare stated. The internal staff member dials the internal extension of the callflow that directs them to the disa module, they enter the DID they want to dial out with, then dial any number and the callee will see the appropriate caller id information instead of the default caller id which would be a different company. We've been doing this for over a year and it works great. The only issue is that the internal staff have to keep a cheat sheet of which DID corresponds which company so they know what number to dial out with, but it's not too big a deal. -
We've been doing this for a while with Yealink phones as well, for the same reasons stated by Karl. The paging in the Kazoo UI is easy to setup and use, but the delay drives people crazy when waiting for the function to answer, and then hearing their delayed voice while they are trying to speak. We switched to using the multicast features on the Yealink phones about a year ago and it works great, just a little more involved to setup and manage since we can't use the Provisioner to do it.
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Perfect, thanks for your help! Do you know if it will eventually be added back to the normal device config page for quicker access?
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Forgive me if this has been mentioned before, but I couldn't find anything on it. We recently setup a new customer using the Monster UI and about half of their devices are soft phones on laptop/tablet devices. Now we're getting emails all day and night every time one of the soft phone devices un-registers. In the previous interface there was a checkbox on the device configuration page for "Notify when unregistered" which would prevent these notifications when unchecked. I don't see that option in Monster anywhere. Was that an intentional change or is there an option elsewhere that I haven't stumbled upon yet? Thanks.
Travis -
Is the migration app in the help documents live? I don't see it in the ui anywhere so either I'm missing something or it's not there yet. Just checking, has anyone been able to access/use it? Thanks in advance.
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Thanks for the heads up. I was going to ask about it since I still don't see the option, but you beat me to it.
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Thanks for the update Katie. I have also been waiting for this, great news.
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Has anyone had any luck implementing calln? Or is there a better solution that others are using? We haven't had a need for automated call recording yet, but I think it would be a nice offering if there's a solid solution available.
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Katie, I clicked the link you posted and received the following error:
"Sorry! You don't have access to the content you requested. If you think you should have access, please contact the administrator of the community."
I've had that pop up a few times. Is this legit or does the URL/conversation no longer exist? Thanks!
Automate Call Forwarding when Customer's Internet is Down?
in Product Discussion
Posted