Rick: I like the idea of the DISA. However, once one is "in the system"... how does one specify the extension they wish to forward? And then to whom they wish to forward? I'm facing a similar challenge here. A customer uses a dedicated number for VIP customers of theirs. During business hours it rings a ring group. After hours though they need it to ring the cell phone of the person on call. Easy enough to configure *72 of the extension inside the office to forward. Not so easy to do it while physically outside of the office. Most of the on-call personnel are not tech savvy (nor have computers in this day and age) and would rather not use a computer or their mobile device to log into the web portal and configure call forwarding. Their current PBX allows them to dial a feature code from the main IVR which specifically enables the call forward. Super simple. Hoping to replicate something similar before I migrate this customer over.
