Mark Magnusson
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Posts
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Community Answers
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Mark Magnusson's post in Monitor Recipient - Qubicle not working was marked as the answer
Brian,
That documentation is a bit out of date, I will update it today to reflect the current status of that functionality. The Eavesdrop / Whisper / Barge functionality is part of the upcoming Callcenter PRO. It is not enabled on the currently deployed Callcenter.
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Mark Magnusson's post in Call Center Addon was marked as the answer
That ability will be included in the upcoming Call Center Pro app.
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Mark Magnusson's post in Call Center app was marked as the answer
Currently you can leave an agent signed in for any length of time. The only thing that prevents 24/7 logged in agents from having a true no-hands-on experience is the need for them to log in after an upgrade or restart of the system.
The ability to persist logins across restarts to achieve always-logged-in agents is something that has been requested by several people, and we are actively investigating implementing that.