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Mark Magnusson

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About Mark Magnusson

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  1. INTRO: Software Release Announcements

    With a presence id configured that should not be the case. If you can, please open a help ticket and provide a callid for investigation. Thanks.
  2. INTRO: Software Release Announcements

    @Josh Robbins It's more of a feature than a fix It is actually already live on 4.1. Simply ensure that your agents' users have a "presence_id" configured. This can be configured in Advanced Callflows -> User -> Advanced Settings -> Caller ID Tab -> Presence ID Field (right at the top).