[On Hold Music - Random Start]

Load balancers can fail - the best way would be when a stream stops - just play silence or failover to default music file.

[On Hold Music - Random Start]

Shoutcast is a not a serious option as calls are dropped if the stream fails, that deficiency must be resolved first.

[On Hold Music - Random Start]

Many of our clients do not like that the on-hold music starts at the beginning each time - is there anyway to have this music start in the middle of the file at different points randomly?

[HTEK Phones]

I bought a number of HTEK phones after Kazoocon and noticed a few things I wanted to get some input on:

 

1. No RPS similar function? I provisioned the phone in Kazoo - but the phones still required me to set the provisioner URL. Is there a way around this like with yealink?
2. Combo Keys are not working - I configured these - but they are not showing up on the phone - any idea here?

Otherwise we are excited to try the HTEK phones!

[Block Inbound Caller]

Is there a way to block an inbound call by its number?

[Polycom Voicemail Check Button]

So I am trying to have about 6 users check a single mail box (MWI not important)

I don't believe I can assign a voicemail box to multiple users? Can I?

As for the "Require PIN" you would think the functionality of being able to require a pin when checking from their own phone would be the option below that of "Auto Login Enabled" which explains that functionality in the hover over bubble. Just the "Require PIN" separately gives off a different impression.

 

 

[Polycom Voicemail Check Button]

7 minutes ago, Darren Schreiber said:

Also, do NOT leave the pin number blank!

Noted!

[Polycom Voicemail Check Button]

The box is fully setup, receiving messages as well and has a greeting.

[Polycom Voicemail Check Button]

Thanks - so I am trying to compromise here:

We set up a speed dial for *97

Have the user put in the mailbox number - but it's telling me "I'm sorry your mailbox is not configured to allow access from this phone"

- We are leaving the option on the mailbox "Require PIN" unchecked and leaving the PIN number empty (have also tried with a pin number, but then the voicemail menu asks for the pin anyways regardless of the Require PIN check)

This does not seem like the intended functionality?

 

[User Groups]

 

I know I can set individual app permissions - but was trying to see if we can do groups to make this more streamlined?

[Polycom Voicemail Check Button]

I have a Polycom phone I am trying to setup to have a button configured to check a voicemail box that is not the voicemail of the extension number (basically trying to check a general voicemail) and do auto login.

Is this possible?

[Call Center Addon]

24 minutes ago, Mark Magnusson said:

That ability will be included in the upcoming Call Center Pro app.

When will this be released?

[Call Center Addon]

Does this offer the ability to announce to the caller the position they are in the queue?

I am considering using this on the shared/hosted platform.

[Call Pickup]

This works great - is there any way to make it where the incoming call does not pop up and just the presence light flashes on each phone - then you can click on that presence button to answer that line?

[Call Pickup]

Appreciate the reply - this one client is using a Polycom VVX 500 and when I press the touchscreen for BLF extension - it simply dials the user instead of picking up the call.

BTW - above was my first post here - looking forward to being a part of this community - so far we love 2600hz!

[Call Pickup]

I have a client that is requesting all their extensions setup as BLF - no problem there.

However, they want todo call pickup and be able to press the BLF button and answer that call.

I am using the shared/hosted version of 2600hz - is this possible with this?