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  1. but check your question I'm not sure if that is what you are asking, can you elaborate more?
  2. Hi, so if the call has no skills that match it should route normally, to the first agent available
  3. When you create a new Callflow, you pass a list of numbers. I think you are looking for this API doc here https://docs.2600hz.com/supported/applications/crossbar/doc/callflows/#create-a-new-callflow you also can update an existent CallFlow and add more numbers to it https://docs.2600hz.com/supported/applications/crossbar/doc/callflows/#change-a-callflow-object
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