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Showing results for tags 'and another extension wont ring'.
Hello, A law practice just moved back into their office and 2 serious issues have just popped up out of nowhere. 1. One device/extension (Yealink t46S) goes directly to VM, no ringing (it happens to be the bosses phone, he's not happy) 2. One of the secretaries phones/extension) won't ring to her extension. I have went over the settings in Advanced Provisioner, Smart PBX and the phones themselves. I can't find any reason why this is occurring. In what is a probably related issue, both these phones are part of the main ring group and as you could imagine their extensions no longer ring. PLEASE ADVISE Thanks, Avi P.S. I have call logs but I"m not sure how to properly post them (i.e. which information needs to be hidden)