Search the Community
Showing results for tags 'call center reporting'.
Found 2 results
-
Click the link below to download a .pdf file 2600Hz-Doc_Call Center Full Feature_Oct 2022.pdf -
Hello Team, I wanted to foward this along as a feature reqeust for Call Reporting for Call Center Basic and to see if we had any time lines for the ability to "Pull Reports". The below is some information one of our Partners is asking about and so i wanted to post this in the Community for Feedback. In addition to the reporting requests below Partners of ours are also asking for any potential time lines for reporting and what reporting might be provided? They wanted to be able to see a line graph of how many callers were in queue, avg wait times, abandoned calls, missed calls and how many agents were logged in over a month period. I know all of this can be seen in the live view. But, it’s just not the same as being able to "pull a report." Another request would be: -Abandoned Callers called back on the same day and were routed successfully? (feature request?) thanks! .
