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Find a Device using its MAC Address Trying to track down who stole that phone out of the storage room, or off your desk? Here’s how to search for it, using its MAC address: Open the Provisioner Doc Use the Search field and enter the known MAC address there. NOTE: Advanced Provisioner will only find these phones if they were provisioned originally through its application. If a phone was provisioned through SmartPBX or Callflows, it will not find the MAC address.