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(This is for Polycom phones) This allows you to override or add features that the provisioner doesn't have built in. So you create a web URL with a directory you can save config as the MAC-web.cfg | For example www.YourURL.com/p/overrides/ Go to Advanced Provisioner > Find the device > Settings > Configure > Settings > Go down to Configuration Settings > Custom Overrides Directory URL> Paste your override url in the field www.YourURL.com/p/overrides/ > Save Then create an override file with the MAC of the phone example: 64167f000000-web.cfg I currently don't know of a way to add this URL to all devices on an account so you'll have to paste them in individually. (I think it can probably be done via the API. If there is another way please let me know. We plan to add this but its on a list of 100 other things to make since we moved to hosted) We chose to use the web config. But in your config file you use the code below . Then put the config settings into it between <OVERRIDES and />. Whatever you want to change based off the manufactures docs. Below is for Polycom Intercom. This changes the ring type when using *0XXXX. So their is an audible alert before connecting intercom. We had to do this since the current provisioner is lacking the ability. The default Intercom and Answer settings don't provide an audible (Well one loud enough to hear) short alert letting you know someone is connecting to you using the intercom. <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <WEB_CONFIG> <OVERRIDES voIpProt.SIP.alertInfo.1.class="ringAutoAnswer" voIpProt.SIP.alertInfo.1.value="intercom" se.rt.ringAutoAnswer.ringer="ringer11" se.rt.ringAutoAnswer.timeout="500" se.rt.ringAutoAnswer.type="ring-answer" /> </WEB_CONFIG>