Kazoo-Erlang Error

[naveed6865]

Hi

I am facing strange issue with kazoo. I dial *97 to check voicemail but i hear only dead air in the calls. In the kazoo.log file i see following error

 

 

14:09:05.815 [error] |0000000000|Undefined:Undefined(<0.23393.2>) gen_server <0.23393.2> terminated with reason: decode_error
14:09:05.815 [error] |0000000000|Undefined:Undefined(<0.23381.2>) gen_server <0.23381.2> terminated with reason: decode_error
14:09:05.815 [error] |0000000000|Undefined:Undefined(<0.23393.2>) CRASH REPORT Process <0.23393.2> with 0 neighbours exited with reason: decode_error in gen_server:terminate/7 line 812
14:09:05.816 [error] |0000000000|Undefined:Undefined(<0.23381.2>) CRASH REPORT Process <0.23381.2> with 0 neighbours exited with reason: decode_error in gen_server:terminate/7 line 812
14:09:05.816 [error] |0000000000|Undefined:Undefined(<0.23292.2>) Supervisor 'ecallmgr_fs_event_stream_sup_freeswitch@kazoo.asterlinkcomms.com' had child ['PRESENCE_IN'] started with ecallmgr_fs_event_stream:start_link('freeswitch@kazoo.asterlinkcomms.com', ['PRESENCE_IN'], undefined) at <0.23393.2> exit with reason decode_error in context shutdown_error
 

 

seems its related to erlang or rabbitmq . not sure, all services are up and running without any error.

 

Regards

 

Naveed

[FrankP]

I recently experienced this and was caused by the mismatched value of tcp_packet_type in Kazoo and event-stream-framing in Freeswitch. You can check this by

sup kapps_config get ecallmgr tcp_packet_type

and by checking event-stream-framing value in /etc/kazoo/freeswitch/autoload_configs/kazoo.conf.xml.

Make sure they are the same value.

[naveed6865]

Great ma, thanks a lot, it fixed. you are the man