naveed6865 Posted December 20, 2019 Report Share Posted December 20, 2019 Hi I am facing strange issue with kazoo. I dial *97 to check voicemail but i hear only dead air in the calls. In the kazoo.log file i see following error 14:09:05.815 [error] |0000000000|Undefined:Undefined(<0.23393.2>) gen_server <0.23393.2> terminated with reason: decode_error 14:09:05.815 [error] |0000000000|Undefined:Undefined(<0.23381.2>) gen_server <0.23381.2> terminated with reason: decode_error 14:09:05.815 [error] |0000000000|Undefined:Undefined(<0.23393.2>) CRASH REPORT Process <0.23393.2> with 0 neighbours exited with reason: decode_error in gen_server:terminate/7 line 812 14:09:05.816 [error] |0000000000|Undefined:Undefined(<0.23381.2>) CRASH REPORT Process <0.23381.2> with 0 neighbours exited with reason: decode_error in gen_server:terminate/7 line 812 14:09:05.816 [error] |0000000000|Undefined:Undefined(<0.23292.2>) Supervisor 'ecallmgr_fs_event_stream_sup_freeswitch@kazoo.asterlinkcomms.com' had child ['PRESENCE_IN'] started with ecallmgr_fs_event_stream:start_link('freeswitch@kazoo.asterlinkcomms.com', ['PRESENCE_IN'], undefined) at <0.23393.2> exit with reason decode_error in context shutdown_error seems its related to erlang or rabbitmq . not sure, all services are up and running without any error. Regards Naveed Link to comment Share on other sites More sharing options...
FrankP Posted December 20, 2019 Report Share Posted December 20, 2019 I recently experienced this and was caused by the mismatched value of tcp_packet_type in Kazoo and event-stream-framing in Freeswitch. You can check this by sup kapps_config get ecallmgr tcp_packet_type and by checking event-stream-framing value in /etc/kazoo/freeswitch/autoload_configs/kazoo.conf.xml. Make sure they are the same value. Link to comment Share on other sites More sharing options...
naveed6865 Posted December 20, 2019 Author Report Share Posted December 20, 2019 Great ma, thanks a lot, it fixed. you are the man Link to comment Share on other sites More sharing options...
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