Login Posted January 15, 2020 Report Share Posted January 15, 2020 New to Kazoo, doing demo. I am trying to record a greeting during lunch hours. The instructions read: Pick up a phone registered in this account. Dial your office main number. Enter this PIN when prompted: xxxx However, when I call in, I am never prompted to enter a pin. Help? Thanks! Link to comment Share on other sites More sharing options...
TJ Forsman Posted January 15, 2020 Report Share Posted January 15, 2020 Do you have time of day conditions set? I think the system has to be in the mode that you want to record for that method to work. Example the system would need to be in lunch mode and then calling the main number and using the pin should work. I ran into this when we had two separate auto attendants setup for day and after hours. We had to be in day mode to record day and night to record night. We ended up just setting up a vm box a user could call into and leave the greeting in and have it email is the wav file and upload to the auto attendant in the GUI to make it easier for changes. Link to comment Share on other sites More sharing options...
Administrators Ashley Posted January 15, 2020 Administrators Report Share Posted January 15, 2020 Thank you for responding @TJ Forsman! We will be updating our helper text to be more informative in how to achieve setting up a customized greeting. @Login please let us know if you're still running into issues with creating your greeting. Link to comment Share on other sites More sharing options...
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