Diversion in the calls

[Dmitry S]

Good day!

We are facing an issue with diversion. Everything was correct earlier, when we had Kazoo version 4.3.34, but after update to 4.3.105, we are facing the issue with diversion.

Nothing was changed, we have  "should_add_diversion_header"true in 'system_config/kazoo_endpoint' .  But in the final  we do not have diversion header.

Did somebody face the same? Or  maybe somebody know what to check additionally?

 

 

[svisst]

I have the same problem on version 4.3.140. Did you manage to solve the problem?

[Guest DanH]

Hi @svisst, if you could provide some call logs with as many details as possible, we can try taking a look to see what stands out! 

[svisst]

Hello!

On 8/31/2021 at 9:16 PM, DanH said:

Hi @svisst, if you could provide some call logs with as many details as possible, we can try taking a look to see what stands out! 

For the moment, What I did is:
- Setting "should_add_diversion_header": "true" to system_config -> Kazoo_endpoint
- On monster-ui,  on device that have "Call Forwarding" enabled, have "Keep Original Caller-ID" checked

In the ecallmgr log, I see:

Sep 10 07:30:04 kazoo-db1 2600hz[1318]: |SBC4294681f9102c2e11e99b335659f9e36@10.200.66.5|ecallmgr_util:116(<0.29176.100>) building xferext on node freeswitch@kazoo-fs2.kazoo: bridge {call_timeout=20,originate_timeout=20,outbound_redirect_fatal='false',ignore_early_media='true',bridge_export_vars='hold_music',local_var_clobber='true'}[^^!presence_id='1001@fa6d8f.sip.kazoo'!ignore_early_media='true'!leg_timeout='20'!sip_h_X-KAZOO-AOR=sip:user_jMw53S@fa6d8f.sip.kazoo!sip_h_X-KAZOO-INVITE-FORMAT=username!sip_h_Diversion=<sip:4991234567@1.2.3.20>;reason=unconditional!ecallmgr_Retain-CID='true'!ecallmgr_Owner-ID='3cd8bee8727eea0c115e7da10c029b0a'!ecallmgr_Account-ID='2d9d413fd1f11a21fe3eef9e5e8b552f'!ecallmgr_Call-Forward='true'!ecallmgr_Authorizing-Type='device'!ecallmgr_Authorizing-ID='1fd877f07293518bef9dd6f9b28f4948'!ecallmgr_Call-Forward-From='offnet'!ecallmgr_Require-Ignore-Early-Media='true'!ignore_early_media='true'!loopback_bowout_on_execute='false'!loopback_bowout='true'!sdp_secure_savp_only='false'!sip_invite_domain='fa6d8f.sip.kazoo']loopback/89161234567/context_2

I see the same thing in the log FS. But the invite message is sent to the vendor without a field Diversion.

 

[svisst]

Hello everyone) maybe someone has encountered something like this. It is not possible to solve the problem yet.

[Guest DanH]

Hi @svisst circling back to this, I was chatting with the team and they asked for the following:

• Confirmation that you're on the latest 4.3 version
• Can you generate another call example where the diversion is in the logs but not on the INVITE

I'll check back in here to see how this is coming, and as always the more detail you provide the better, thanks! 

[svisst]

Hi @DanH!

At the moment I have version 4.3.140. Within a few days I will update to 4.3.141. And provide the necessary data.

Thanks for your reply.

 

[svisst]

Hi @DanH.

I have updated the system.

FS:

Kazoo-applications:

Kazoo-ecallmgr

I sent the information with logs by a personal message.