Sara Posted May 19, 2021 Report Share Posted May 19, 2021 When a user is talking in a group, with the arrival of a new call, this user also receives a call waiting beep. How can I disable call waiting in ring group ? Quote Link to comment Share on other sites More sharing options...
tomas_ Posted May 21, 2021 Report Share Posted May 21, 2021 Hi! I think the easiest is to see if it's a setting in the phone. Maybe Kazoo can be configured to only send one call to each user at a time, but I haven't found such setting. Br - Tomas Quote Link to comment Share on other sites More sharing options...
Sara Posted May 24, 2021 Author Report Share Posted May 24, 2021 hi, thanks tomas, In this regard, I need an api that I can find out to understand the status of each agent (busy or not). Do you have a clue from an api that does this? (In the queue, you can understand the status of each agent. Is this also possible in normal mode?) Quote Link to comment Share on other sites More sharing options...
Sara Posted May 26, 2021 Author Report Share Posted May 26, 2021 (edited) How can i find out the status of each agent (busy or not) in ring group ? ( in queue " /v2/accounts/{ACCOUNT_ID}/agents/status/{AGENT_ID} " ) Edited May 26, 2021 by Sara (see edit history) Quote Link to comment Share on other sites More sharing options...
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