Jump to content
2600Hz Community

Manual presence configuration through Call Flows?


MarcIT
 Share

Recommended Posts

Hello to all, 

For one of our customers,  we would like to configure the following: 

3 buttons on the phone to close the office and forward the  calls to a single voicemail at the reception deskphone but with different media.

Button 1 = Shutdown during the week (Lunch time) ==> calls should then go through one media and should arrive in the voicemail of the reception

Button 2 = Weekend closure ==> calls should then go through a DIFFERENT media and should arrive in the SAME mailbox of the reception

Button 3 = Exceptional closure (holidays) ==> calls should then go through a DIFFERENT media and should arrive in the SAME mailbox of the reception.

I don't see how I can configure this on Kazoo, I have already programmed this on other platforms with GET PRESENCE but here I can't understand the logic.

Ideally, depending on the button that would have been activated, the LED should light up red or green. 

This customer actually wants to be able to open and close the telephony without having a set time via a Time Of Day

Link to comment
Share on other sites

Thank you for the answer, 
I have read the articles and I have been able to create my Call Flows to activate or deactivate TODs.

Now, how can I program my BLF buttons on my Yealink station to have a Red LED when a close option has been activated or GREEN when either the TOD has been reset?

Here my Callflow: 

Menu buttons: 
1 = Reset ALL TODs of CF TEST 071
2 = Disable TOD 24x7 AND congé and enable only Weekend
3 = Disable TOD 24x7 AND Weekend and enable only congé
4 = Disable TOD congé and Weekend and enable only 24x7

 

image.png.58797d041b873e13f696f89748e4d9f4.png

 

image.png.45d07ddb5cd650bce076d342b5549224.png

Thanks to you, and therefore this menu, I can now divert calls to a separate message depending on the situation but still send the calls to the same voice mailbox.

I just need to find a way to get the LED on the Yealink T53 phone. Ideally, when option 2 or 3 are activated, the LED will be RED and if not it should be green

Link to comment
Share on other sites

Ok but how to configure it?

Does my ID have to be different for all manual presence?

In my yealink, or do I use the ID in question?

Here is my Yealink: 

image.png.f654bbc61ef3655f30393735d597ba01.png

And my ID: 

image.png.96e4960b9c55fa69026285885e48ed73.png

 

Do I need to have a number with a star in my call flow that contains the menu?
Currently my callflow with the menu is 899, should I add a star *899 or add a second number with the star 899 + *850 for example?

Link to comment
Share on other sites

First, I'd start with making the ID a number, but that's just me thinking of good practice. The idea is to use a single presence id to represent the status of some function. I.e. As a user, I want to know if the office is open or closed.  Therefore, using presence ID 9999: when someone opens the office the status of presence ID 9999 is now set to "idle." When someone closes the office, the presence ID 9999 is set to "busy."  Let me know if that makes sense.

Link to comment
Share on other sites

Ok, so far I agree with you, my Open_Close ID was just a test.
Let's say I choose ID 8999, then? how do I make the phone understand that when ID 8999 is in such a position, you have to display the GREEN or RED led

Link to comment
Share on other sites

Okay, I get the idea

I used the same method as Rick in his explanation.
I changed the number of my callflow to *899 and I gave the ID of my manuals presence the same number *899.

So I have a RED LED when option 2 or 3 are active and GREEN when option 1 or 4 has been activated
 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...