Roger Rojas Posted October 11, 2021 Report Share Posted October 11, 2021 (edited) I have a couple of Polycom 550's that were on our platform, the account they were on was deleted all at once. I factory reset the phones successfully but once I try auto-provisioning the phones to our platform they won't provision. I've tested the provisioning steps with a Polycom VVX 411 and I get it working on the first attempt. Any suggestions on why the 550's won't no longer provision or any other steps I can take to make it work. Edited October 11, 2021 by Roger Rojas (see edit history) Link to comment Share on other sites More sharing options...
2600Hz Employees vladimir_2600hz Posted October 12, 2021 2600Hz Employees Report Share Posted October 12, 2021 Hello Roger, could you please create a support ticket listing the MAC addresses you are trying to add? that way we can verify them internally and unlock them so they are able to provisioned again from a new account ID. Thank you Link to comment Share on other sites More sharing options...
Roger Rojas Posted October 12, 2021 Author Report Share Posted October 12, 2021 Hey Vladimir, How would I go about opening up a ticket so I can send you the MAC addresses of the phones. Link to comment Share on other sites More sharing options...
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