Hi there,
I've several Kazoo accounts, some use a sip trunk (PBX Connector) while other use Kazoo SmartPBX. Since last month I have issue with gathering the call logs.
I'm trying to download the call logs for a specific period June (06/01/2023 to 06/30/2023) but I always have empty result, while if I set the period for April or May, or even July I can get the call logs history
For some other accounts, I can see only see some call logs (06/01/2023 to 06/10/2023) but not the whole month (06/01/2023 to 06/30/2023)
When I checked on Bigcouch, I can see that there is a document account/xx/xx/xxxxxxxxxxxxxxxxxxxxxxxxxx-202306 and inside I can see a document for each calls (inbound or outbound)
I also tried with CDR API and have the same results.
After some troubleshooting, I decided to reboot the server which fixed the issue for some accounts, but still have 3 accounts that still can't gather only some call logs (06/01/2023 to 06/10/2023)
Did someone had the same issue and was able to fix it? Or do you have any idea what can cause the issue?
Thanks,