SmartPBX Call Logs issue

[Matrixdz2002]

Hi there,

I've several Kazoo accounts, some use a sip trunk (PBX Connector) while other use Kazoo SmartPBX. Since last month I have issue with gathering the call logs.

I'm trying to download the call logs for a specific  period June (06/01/2023 to 06/30/2023) but I always have empty result, while if I set the period for April or May, or even July I can get the call logs history

For some other accounts, I can see only see some call logs (06/01/2023 to 06/10/2023) but not the whole month (06/01/2023 to 06/30/2023)

When I checked on Bigcouch, I can see that there is a document account/xx/xx/xxxxxxxxxxxxxxxxxxxxxxxxxx-202306 and inside I can see a document for each calls (inbound or outbound)

I also tried with CDR API and have the same results.

After some troubleshooting, I decided to reboot the server which fixed the issue for some accounts, but still have 3 accounts that still can't gather only  some call logs (06/01/2023 to 06/10/2023)

Did someone had the same issue and was able to fix it? Or do you have any idea what can cause  the issue?

Thanks,

 

Edited July 16, 2023 by Matrixdz2002
Additional information (see edit history)