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I am sure many of you have ran into this but just wanted to make a post as it has been a while.

When adding caller ID for a number not in the system. You put in the number and need to be able to answer on the line the number is setup on. 

However, It cannot be forwarded  to your direct number for the purpose of getting the call for the PIN. (cant be forwarded in anyway)

Areas where you can find this:

• SmartPBX > User > User Features > Caller ID > Number Drop Down > Add New Caller ID
• Adv Callflow > Users > Select User > Outbound Caller ID Number Drop Down > Add New Caller ID
• Number Manager > Caller ID Numbers Tab > Add

So in our case we have a separate fax service we use for our medical offices. So we are unable to masquerade their satellite fax numbers ad the primary one so all faxes go into their EMR. 

Would be nice if there was a way around this. If anyone knows let me know. But it would also be nice if there could be an option in the port process for just caller ID where we can submit a sign document from the customer confirming they own the number and a copy of the bill. To just masquerade the number. (Ill submit a feature request) But wanted to know if anyone else has ran into the problem.