Rick Guyton Posted July 23, 2015 Report Share Posted July 23, 2015 If I need to upgrade a phone or swap it out when it's suspected to be defective, I'm able to change the MAC address of the device in SmartPBX or Advanced Callflows. This is great! But, if I do this, the phone disappears from advanced provisioner and will not come back unless I delete the device and re-create it. Link to comment Share on other sites More sharing options...
2600Hz Employees Kristin Muramoto Posted July 24, 2015 2600Hz Employees Report Share Posted July 24, 2015 Hi Rick, thanks for the detailed report, this really helps! Currently, any changes applied to a device will attempt to update the existing config files, but does not generate a new one. Due to you adding a new MAC Address, there isn't an existing file to update therefore fails. I'm going to create an idea for the implementation of generating a new config file when a new MAC Address is added to an existing device in Smart PBX or Advanced Callflows. Link to comment Share on other sites More sharing options...
Rick Guyton Posted July 25, 2015 Author Report Share Posted July 25, 2015 Hi Kristin, thanks for the description of the situation. It made me remember that when you change something in account settings it warns you that it will generate all new config files. Made me wonder if perhaps that would force it generate a config for that new MAC. Sure enough, I changed the admin password in account settings, saved it, accepted that all new configs would be generated and BOOM, there was my phone. When I have some spare time, I'll replicate the problem and the solution again a couple times just to be sure. But, it sounds like a good work around to me. Link to comment Share on other sites More sharing options...
2600Hz Employees Kristin Muramoto Posted July 27, 2015 2600Hz Employees Report Share Posted July 27, 2015 Thanks for retesting for us Rick! Please do let us know if this works on a consistent basis for you while our team discusses generating new config files upon a MAC Address change for existing devices. Link to comment Share on other sites More sharing options...
Rick Guyton Posted July 30, 2015 Author Report Share Posted July 30, 2015 Did you guys fix this? I logged in and did this today and it works. Link to comment Share on other sites More sharing options...
2600Hz Employees Kristin Muramoto Posted August 4, 2015 2600Hz Employees Report Share Posted August 4, 2015 Sorry for the delay Rick, but I just checked and the fix has not been patched/applied to production so I'm not sure how you got it to work this time. Link to comment Share on other sites More sharing options...
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