Marie Posted December 3, 2015 Report Share Posted December 3, 2015 When using custom Hold Music, when transferring a call, other music is being played. Customer is using custom hold music, (mp3 file of company information with background music). They say that sometimes they hear other music being played while transferring calls etc. Is it possible to have either have silence or use their custom music while doing call transfers and such? Probably makes sense to just have silence for this short period of time during transfers. Thanks in advance! Link to comment Share on other sites More sharing options...
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