Important Notice: Support System Move

[Isaac]

We’re Moving Our Office to 4.0

Hi there,

We’re writing to let you know that we will be moving our support phone system to a new set of servers. This is being done for the following reasons:
 
1) If we ever have an outage on production, you should still be able to reach us
2) It keeps us honest in keeping our sandbox up to date and stable, since we’ll be using it as our production system at 2600hz
3) It allows us to eat our own dog food and pre-test our new releases before anyone else touches them
4) It allows us to implement and test our new call center and Pivot features, which optimize the call-in experience for everyone to provide better support to our customers (more to come on this soon!)
 
This will have zero impact on any of your accounts or clients, we are only moving our office numbers, devices, and users.
 
This cut-over will occur THIS FRIDAY. This means call-in phone support may experience some minor temporary issues as we migrate to the new system.
 
 
Please note that, as a policy, 2600Hz requires all customers to open a support ticket prior to calling support for an escalation. All support tickets should include a call example, the account ID in question and your customer name. For the sake of making this cutover smoother, please ensure you use email first before calling (though this is the standard policy anyway, so this just serves as a friendly reminder).
 
Thanks!
 
The 2600Hz Team