Tuly Posted October 10, 2017 Report Posted October 10, 2017 I Would imagine it's possible through the API, but is it possible from the UI To add a custom alert-info Header on a callflow? The use would be to have a distinctive ringtone on a doorbell, Or distinctive ringtone on a certain incoming phone number
FASTDEVICE Posted October 10, 2017 Report Posted October 10, 2017 (edited) Hi Tuly, Under the Advanced Callflows app | Device. <http://localhost>;info=Internal or <http://localhost>;info=External, or <http://localhost>;info=anythingyouwant Depending on the phone manufacturer, you will need to include the value of "info=" in the phone configuration. Edited October 10, 2017 by FASTDEVICE (see edit history)
Tuly Posted October 10, 2017 Author Report Posted October 10, 2017 @FASTDEVICE that will not work, how would this make pressing a DoorBell key to ring a phone with a distinctive ringtone? (the one that you suggested will only work for EVERY phone call coming in to that device)
FASTDEVICE Posted October 10, 2017 Report Posted October 10, 2017 Correct, it would trigger the header for an internal call when the doorbell button is pressed. Why do you need it to be absolutely unique? If so, some of the phones allow for distinctive ring, but you have to program the phone to recognize the DID or extension.
Tuly Posted October 10, 2017 Author Report Posted October 10, 2017 We have doorbell ringtone on every phone, But I don't want a doorbell ring tone when you dial extension to extension, (It's not only a doorbell, we have many times customers telling us when someone calls into a specific number there should be a different ringtone) The 2nd part you mentioned about the phone recognizing a number, for that we need to add a full contact, I was hoping I can just add an alert info header at the beginning of a call flow,
FASTDEVICE Posted October 10, 2017 Report Posted October 10, 2017 You are asking for a way to trigger an alert-header by matching a regex expression from the callerID. It would be nice to have an array of them so you can program more than one. That would be a nice feature, perhaps you can sponsor the development of it with 2600hz?
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