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    Welcome to our Monster UI Apps Resource Pages!
    Below is a list of the applications developed by 2600Hz for KAZOO using the Monster UI Interface and documentation related to it. 
    If you have a question that is not covered here, check out our community forums.  

          Featured Apps
     

    CallCenter-PRO_x512.png       DUO--integration_x512.png              DynamicCallerID.png              PortingManager_x512.png            Authentication_x512.png

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    Call Center Pro

     

     


      DUO

               
                 Dynamic
               Caller ID
                  Porting 
               Manager
       
          Authentication

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  • Call Recording FAQ


    What is Call Recording?

    Call recording allow you to establish criteria for what calls you want to record.   You can make these settings automatic, and also set a feature code to initiate recording a call once it's connected.  

    For automatic settings, a three level hierarchy gives granular support for which users and which devices you want to ensure are being recorded. You can choose to set permissions for entire accounts, or for specific users and devices – ultimately allowing any level of call recording customization desired.

    What is required to set up Call Recording?

    Before you can implement the call recording app, you must establish a storage service where the recordings will be archived. This can be AWS or Google; the setup is enabled through our connector apps.

    AWS--integration_x512.png    AWS Connector

     GoogleDrive--integration_x512.png  Google Drive Connector

    Developers can set up direct connections to local servers as well.  Refer to our blog here: https://docs.2600hz.com/dev/doc/blog/storage/ 

    How do I set up On-demand (in-Call) call recording?

    There is a toggle switch in the Call Recording app that enables you to start recording a call once the connection is made using a pre-defined feature code.
    This can be found here under the Configuration Tab at the bottom of the screen as shown below.

    Screen Shot 2019-09-18 at 2.55.45 PM.png

    NOTES:

    • You must connect your call before entering the code.
    • Once the call has a confirmed connection, you can enter the feature code and begin recording.
    • You must use a new feature code that is not a default setting for your phone system

    Where can I get more details on how to configure Call Recording as a developer?

    For more advanced discussion of the Call Recording code structure and implementation, refer to the developer notes here:
    https://docs.2600hz.com/dev/doc/user_guides/call_recording/#account-user-or-device

    Edited by Emily R (show revisions)



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