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Emily R

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  1. Please join our community by commenting on existing posts AND by creating new ones within one of the categories listed. Below is an overview of how to add new posts, and also some tips and tricks on formatting... Stage your text and open its window While you can create your post directly in the WYSIWYG editor, some find it easier to stage your submission in a local word processor or text editor first. Once it's ready open that window and move it to the side. Open the Community pages and Log in to your Community Account Make sure you are logged in to the community. Your ability to engage in forums is based on your credentials; partners can join and create additional forum posts reserved for them. Find your Community Forum page, HERE. Choose the Community Forum that seems to make the most sense for your topic. Look for the Post New Topic button. If you do not see it, your credentials need to be updated; you can try a different forum or ask support or your sales representative to update your account. Add information in the fields shown by the arrows below. Tags are optional, but really useful for searches. Write your information in directly using the WYSIWYG, or copy/paste your post. Review your entry! Here are some things you may want to update/edit once the posting is saved: Font size The typical font size used in the forums is 16 for easy reading. You can either set the font size before you paste and/or type or select all the text and change it once you're ready to post. Image Management: If the images do not carry over, copy/paste them manually or upload by selecting choose files next to the paperclip at the bottom. if the images look too big (or too small) double-click on them while in edit mode, and reset the size. 5-600 works well for main screens and 350 for popups. If you resize make sure “keep original aspect ratio” is checked. If you wish to remove an image, note that deleting may only move it to the bottom of the entry and as a very large image! To solve this, you can: Simply resize the unwanted image (see above) at the bottom to a small 5 x 5 pixels. Permanently delete the image from your profile menu -- select "My Attachments" and delete that image there. You will see a broken image icon in your post, you can then delete that permanently. Links If you include links within your text, it's a best practice to set your link so it opens in a new window. To do this, highlight the link text, click on it, and select the tab that says Target. Then select "New Window" and select OK to save. SAVE !! If you want to edit your post now or later, choose the Edit command at the bottom of the posting, then select "Submit Topic," a fancy word for saving.
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    WooHoo! 2600Hz is a Gold Sponsor to this event -- NOTE: All times are Central European Times Register HERE On March 17th, 2600Hz COO and Co-Founder Patrick Sullivan will take the main stage to present "Staying Ahead in a Competitive Market" — a keynote presentation in which he will share how Service Providers can differentiate their offering and will discuss the importance of integrations, automations, and customizations in creating growth opportunities. Sullivan will also participate in the panel discussion "Innovation in the Roaring 20's" where he will provide insight into what developments the industry should be expecting and what impact they will have on Service Providers.
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    A chance to learn from the masters of Erlang ... Enjoy three half-days of real-world, practical applications of Erlang, Elexir, and the Beam, all within the context of high-performance and massively-scalable distributed systems. Code BEAM V America will be held at Pacific Standard Time (PST) to suit attendees on both the US West and East Coast. As always community and social interaction will be at the core of the event to enable everyone to connect and interact to share the same experience as with our physical conferences. View the program and buy tickets here: https://codesync.global/conferences/code-beam-v-america-2021/
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    This is a call with James and (at times) additional guest 2600Hz engineers to talk all things 2600Hz with developers from around our community. 9:30-10:00 Pacific (16:30-17:00 UTC) Typically every other Tuesday Join us on Townhall https://parley.2600hz.com/?autocall=community If you don't automatically join, then you can use the dial pad to "Enter an extension" to type in "community" (without the quotes) and press the 'handset' button to dial.
  5. Thank you Darren for sharing... Want access to this cool pop-up that shows you shortcuts in your Monster apps? Just press ? while in your screen and Voila! you will be graced with: I especially love the one where you can Show Fake Phone Numbers <Shift-S> Great for sharing screen shots with Support and/or among your customers!
  6. Hi Jack: If you are a manager watching incoming calls real time, then you should see the calls in queue display... you can also answer them and/or promote the call to a higher priority, join the call, and/or eavesdrop the call. After the fact, the activity log does capture the missed calls. One way to find them is to use the "All Call Activity" filter, and look for the calls entering the queue, which will include the phone number. You can then track that call to see if it was answered or rejected ("missed"). Agreed, a nice feature would be to add the phone number field on all the events to make it easier to track. You can submit this to our feature request board here. Another way to ensure the call is captured is to provide a welcoming call queue to mitigate missed calls with a hold loop showing wait times and calls in the queue, or if a call is missed the call is either escalated or sent to a voicemail, etc. Hope this helps. Maybe some other community members have some ideas as well?
  7. Hi Jack: Thanks for your questions! Here's some short answers ... to get more details on the CCPro app, please check our CCPro User Guide Here. 1. Manager monitoring queue. Yes, as manager to a queue you can view the queue's activity logs and follow the agent's steps. You can also download this as a .csv file. Currently the logs are available for saving each hour. 2. Managers can view missed calls in the Activity log also, by filtering for this value. NOTE: There different access levels for Agents, Managers, and CCPro Admins. To see these check the grid at the bottom of the CCPro User Guide. emily
  8. Today is the Memorial Day Holiday in the US. Our offices will be closed. If you experience a major operational emergency and support is required, please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Monday, January 4th.
  9. It's President's Day Holiday in the US. Our offices will be closed. If you experience a major operational emergency and support is required, please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Monday, January 4th.
  10. In honor of Martin Luther King, the US offices are closed today. If you experience a major operational emergency and support is required, please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Monday, January 4th.
  11. November 27, 2020 2600Hz Staying Close – Even Through Remote Holidays JOSHUA FELDER Read it here
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    From all of us at 2600Hz to all of you, we wish you a happy holiday season and prosperous new year! To help you plan accordingly for the holidays, we wanted to let you know that 2600Hz will be closed on the following days: Thursday, Dec 24th Friday, Dec 25th Thursday, Dec 31st Friday, Jan 1st If you experience a major operational emergency and support is required, please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Monday, January 4th. Manage Event Report Event Download Event Add Similar Event
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    From all of us at 2600Hz to all of you, we wish you a happy holiday season and prosperous new year! To help you plan accordingly for the holidays, we wanted to let you know that 2600Hz will be closed on the following days: Thursday, Dec 24th Friday, Dec 25th Thursday, Dec 31st Friday, Jan 1st If you experience a major operational emergency and support is required, please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Monday, January 4th.
  14. Hi Jack: Yes, you can mute a single caller or all callers using the conference app if you have "Moderator" status in the conference. When you are logged into a conference using the conference manager app, you can "View" the live call (live conferences are shaded as active), by finding your conference call number, and then the Eye icon to it. The next screen shows the conference activity: The top mute option is to mute all participants. If you only want to mute the one hammering on a keyboard or whose dog is barking, then you can use the microphone within each participant's box As far as using your own hardware to mute yourself, I have had luck using the mute on my headset and on my cell phone. I have not used the Feature Code on a desk phone but it likely will work. I hope this helps? emily
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    Happy Thanksgiving Holiday! Our offices will be closed Thursday and Friday, Nov. 26th and 27th.
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