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Emily R

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    Calling all Erlang Developers! Join the SpawnFest annual 48 hour online software development contest ... in which teams around the world get exactly one weekend to create the best BEAM-based applications (think Erlang!). More information is HERE You can look into previous winning projects HERE 2600Hz is proud to be sponsors for this event, get those coding juices flowing!
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    Join the only North American conference to cover all of the BEAM Languages, including Erlang and Elixir. NOTE! This year you can attend in person, or online. For more information, click HERE
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    Join our own Patrick Sullivan and Clint Mohs at the Cloud Comms Summit in Chicago! We are proud to say they are both speaking...Wednesday is the big day! 9:00 - 9:15, Clint Mohs Fireside Chat 9:15 - 9:45, Patrick Sullivan "Enabling Service Provider Success" Sign up here: https://cavellgroup.com/events/ccs-us/
  4. Join 2600Hz co-founder and CEO Patrick Sullivan for his keynote address! Yes! He will be caffeine-ready to speak at 6:30am PDT on March 9, about "The Convergence of Cloud Comms" To Register for the Cloud Comms Summit Click on the link below: https://cavellgroup.com/events/ccs-london/ About Cloud Comms Summit Cavell Group are proud to announce we are returning to in-person events next March for Cloud Comms Summit London 2022! We are excited to meet the industry once again, at our beautiful chosen venue, Leonardo Royal Hotel London St Paul’s. The Summit will be filled with keynotes, panels, networking and discussions we will be delivering a uniquely insightful experience for the service providers and vendors in the cloud communications industry. We look forward to seeing you there!
  5. Happy Holidays! Our offices will be closed January. 17, to honor Martin Luther King. If you experience major operational emergency and support is required, Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, July 6th.
  6. Happy New Year! Our offices will be closed Dec. 31, to welcome 2022. If you experience major operational emergency and support is required, Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, July 6th.
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    Happy Holidays! Our offices will be closed Dec. 24 and Dec. 27 to honor Hanukkah, Christmas, and Kwanzaa holidays If you experience major operational emergency and support is required, Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, July 6th.
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    Thursday and Friday is Thanksgiving weekend in the US. Our offices will be closed. If you experience major operational emergency and support is required, Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, July 6th.
  9. We have both a Private Cloud and Global Infrastructure customers beta testing this now!; if you want to also test it, please click here.
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    This is a call with James and (at times) additional guest 2600Hz engineers to talk all things 2600Hz with developers from around our community. 9:30-10:00 Pacific (16:30-17:00 UTC) Typically every other Tuesday Join us on Townhall https://parley.2600hz.com/?autocall=community If you don't automatically join, then you can use the dial pad to "Enter an extension" to type in "community" (without the quotes) and press the 'handset' button to dial.
  11. Welcome to the 2600Hz Guide to Getting Started with MS Teams! We’ve partnered with TeamMate Technology to provide MS Teams direct routing integration to our Hosted, Private, and Global customers. This article will provide you with all the information that you need to get started. Rather than reinventing the wheel, we will be providing you links to TeamMate Technology’s extensive documentation on setting up TeamMate connector along with some tips and tricks of our own. Pricing Once you Integrate MSTeams using TeamMate technology you will see additional charges to your account. This will be based on the number of users you sign up for the integration: Your KAZOO user/device license plus $2.50 for each Teams integration Includes the costs of TeamMate Does NOT include Microsoft Phone system licenses for end users A Microsoft Phone System license or comparable add-on license is needed. Get more info on that here. If you can commit to a volume of 1,000 Teams integrated users/devices, please contact sales@2600Hz.com for a volume discount. Onboarding Resellers - Onboarding is required to enable your account to manage your own Enterprises. To initiate your Reseller onboarding, please complete the Microsoft Teams Reseller Onboarding Form and email it to ps@2600hz.com:Microsoft Teams Reseller Onboarding Form.docx Once we receive the completed form and process your request, you will receive an invitation email from us containing a link and pin number for registering to the TeamMate reseller portal. Resellers can then guide Enterprise MS Office administrators in the following configurations. There are a few preliminary steps we suggest you and your customers take before beginning the registration process, please visit the following link. Enterprises/Customers - Your Reseller is responsible for creating your Enterprise in the TeamMate portal. Once completed, you’re ready to begin the Enterprise registration process. A great starting point is the following TeamMate’s step-by-step guide: TeamMate PBX Connector Installation Step-by-Step Guide Companion video A few tips: When selecting the PBX Type, you may see both an option for “Kazoo” and an option for “2600Hz-Freeswitch”. Please select “Kazoo”. You may need to restart Teams in order for the dialpad to show up. Closing MS Teams may minimize Teams in your system tray and not completely exit the application. (This threw me for a loop!) Be sure to completely exit and restart Teams. Additional Resources TeamMate Technology provides extensive documentation on the MS Teams integration. Here are a few that we found most helpful: An excellent walkthrough of the process: TeamMate Provisioning All reseller documentation: https://connecttoteams.elevio.help/en/categories/3-reseller Documentation on the reseller portal: https://connecttoteams.elevio.help/en/articles/3 Knowledge base: https://connecttoteams.elevio.help/en Branding tutorial: TeamMate Reseller Branding Settings Step-by-step guide: https://connecttoteams.elevio.help/en/articles/4 Understanding the Portals The TeamMate provisioning portals can be a little overwhelming at first, so we created a diagram to help clarify the roles of each portal: https://miro.com/welcomeonboard/R2pPc3pRQXE5WnFWRTZwUDFzUVBXWTF6S2NuVVNDaXJhRnhRU2ZiaW1SSTF4dlVMTXJFRXpXVFM4b0NTVTZWMnwzMDc0NDU3MzQ2MTI0MTU5MTI3 For additional information about the roles of the various portals, see: https://connecttoteams.elevio.help/en/articles/8-reseller-login-vs-enterprise-login Thank You! If you have any feedback, please let us know!
  12. hi -- Thanks for your questions... don't see an immediate plan for either, but will pass that on. Let me see if I can release the source for the Call Center Pro manual for you to use as a starting point. There is an effort underway to develop tutorials, I'll foward your request.
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    2600Hz is a proud sponsor of this event! About Cloud Comms Summit Cavell Group and the Cloud Communications Alliance are proud to announce we are returning to in-person events this September for Cloud Comms Summit US 2021 in Scottsdale, AZ. Across 3 days of keynotes, panels, networking and discussions we will be delivering a uniquely insightful experience for the service providers and vendors in the cloud communications industry. Website is Here Register Here
  14. Today is Labor Day in US. Our offices will be closed. If you experience major operational emergency and support is required{ Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, September 7th.
  15. Today is Independence Day in US. Our offices will be closed. If you experience major operational emergency and support is required{ Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, July 6th.
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