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Emily R

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  1. Today is Labor Day in US. Our offices will be closed. If you experience major operational emergency and support is required{ Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, September 7th.
  2. Today is Independence Day in US. Our offices will be closed. If you experience major operational emergency and support is required{ Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, July 6th.
  3. Today is the Juneteenth the US. Our offices will be closed. Holiday Background On June 19th, 1865, the Emancipation Proclamation— which had been issued on January 1, 1863— was read to enslaved African-Americans in Texas by Gordon Granger. This date signifies the emancipation of the last remaining enslaved people in the Confederacy. This was 2.5 years after the Emancipation Proclamation and while history after this date was still fraught with Jim Crow and other discriminatory practices, Juneteenth is seen as a day of celebration. Texas was the last Confederate State to have the pro
  4. ICYMI, the latest KAZOO release now includes our first iteration of the Contact List Import feature in Advanced Provisioner. NOTES: This release supports Poly VVX 400 Series devices only. Check our our documentation for it HERE. As always we'd love your feedback so we can continue to enhance the feature in future releases. Please add any update requests to our Product Board.
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    Come join our Product Focus Group Meeting - hosted by 2600Hz Product Team 11-12:30 Pacific Daylight Time Register using the link below https://attendee.gotowebinar.com/register/8844618183239542544 Proposed agenda We hope to include some straw polls to gauge your priorities... and of course we invite ideas and comments on any other topics at the end, Introductions System Configuration - What system configuration settings do you use/access? We're working on a solution to give Private Cloud and Global Infrastructure customers easier ac
  6. Please join our community by commenting on existing posts AND by creating new ones within one of the categories listed. Below is an overview of how to add new posts, and also some tips and tricks on formatting... Stage your text and open its window While you can create your post directly in the WYSIWYG editor, some find it easier to stage your submission in a local word processor or text editor first. Once it's ready open that window and move it to the side. Open the Community pages and Log in to your Community Account Make sure you are logged in to the commun
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    WooHoo! 2600Hz is a Gold Sponsor to this event -- NOTE: All times are Central European Times Register HERE On March 17th, 2600Hz COO and Co-Founder Patrick Sullivan will take the main stage to present "Staying Ahead in a Competitive Market" — a keynote presentation in which he will share how Service Providers can differentiate their offering and will discuss the importance of integrations, automations, and customizations in creating growth opportunities. Sullivan will also participate in the panel discussion "Innovation in the Roaring 20's" where he will provide insight into what de
  8. until
    A chance to learn from the masters of Erlang ... Enjoy three half-days of real-world, practical applications of Erlang, Elexir, and the Beam, all within the context of high-performance and massively-scalable distributed systems. Code BEAM V America will be held at Pacific Standard Time (PST) to suit attendees on both the US West and East Coast. As always community and social interaction will be at the core of the event to enable everyone to connect and interact to share the same experience as with our physical conferences. View the program and buy tickets here: https:/
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    This is a call with James and (at times) additional guest 2600Hz engineers to talk all things 2600Hz with developers from around our community. 9:30-10:00 Pacific (16:30-17:00 UTC) Typically every other Tuesday Join us on Townhall https://parley.2600hz.com/?autocall=community If you don't automatically join, then you can use the dial pad to "Enter an extension" to type in "community" (without the quotes) and press the 'handset' button to dial.
  10. Thank you Darren for sharing... Want access to this cool pop-up that shows you shortcuts in your Monster apps? Just press ? while in your screen and Voila! you will be graced with: I especially love the one where you can Show Fake Phone Numbers <Shift-S> Great for sharing screen shots with Support and/or among your customers!
  11. Hi Jack: If you are a manager watching incoming calls real time, then you should see the calls in queue display... you can also answer them and/or promote the call to a higher priority, join the call, and/or eavesdrop the call. After the fact, the activity log does capture the missed calls. One way to find them is to use the "All Call Activity" filter, and look for the calls entering the queue, which will include the phone number. You can then track that call to see if it was answered or rejected ("missed"). Agreed, a nice feature would be to add the phone number field on all the
  12. Hi Jack: Thanks for your questions! Here's some short answers ... to get more details on the CCPro app, please check our CCPro User Guide Here. 1. Manager monitoring queue. Yes, as manager to a queue you can view the queue's activity logs and follow the agent's steps. You can also download this as a .csv file. Currently the logs are available for saving each hour. 2. Managers can view missed calls in the Activity log also, by filtering for this value. NOTE: There different access levels for Agents, Managers, and CCPro Admins. To see these check the grid
  13. Today is the Memorial Day Holiday in the US. Our offices will be closed. If you experience a major operational emergency and support is required, please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, June 1st.
  14. It's President's Day Holiday in the US. Our offices will be closed. If you experience a major operational emergency and support is required, please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Monday, January 4th.
  15. In honor of Martin Luther King, the US offices are closed today. If you experience a major operational emergency and support is required, please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Monday, January 4th.
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