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    Welcome our Monster UI Apps Resource Pages!
    Below is a list of the applications developed by 2600Hz for KAZOO using the Monster UI Interface and documentation related to it. 
    If you have a question that is not covered here, check out our community forums.  

          Featured Apps

      New Updates!    Check it out!     







    Smart PBX

    Call Center Pro

    Porting Manager   Comm.land   Dynamic Caller ID CallThru.us


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  • Troubleshooting comm.land

    Welcome to comm.land troubleshooting. This article explains how to determine, diagnose, and fix issues that you might encounter when using comm.land.


    Troubleshooting your OS

    • What OS are you using?
      • Windows, MacOS, Apple Silicon (m1), Big Sur, Catalina, etc. 
    • What version of comm.land are you using?
      • This can be found under Settings. Example: 2.1.64
    • Windows OS:
      • Warnings about an untrusted certificate during installation of comm.land
      • comm.land installs a self-signed certificate, however, Windows requires a “certain amount of installations” before this message is bypassed prior to the installation
    • We have resolved the untrusted certificate by upgrading to a more robust cert and will be resolved in comm.land 2.1+ which will also have Desktop Communications, LLC as the author rather than 2600Hz


    Troubleshooting your Webphone

    • Do you have a microphone enabled on your OS?
      • You will need to have a microphone enabled on your OS in order to use the webphone
    • Do you have an anti virus on your OS?
      • If you do, please disable that, quit / restart your comm.land application and see if that resolves the webphone not working. If that does, please re-enable your antivirus and quit / restart your comm.land application
    • Microphone / Speaker Issues:
      • Ensure that you have comm.land enabled for your mic / speaker under System Preferences > Security & Privacy > Privacy tab along with Automation enabled as well


    Troubleshooting your Conferences v1.0. (Please Note: Conferences will be available in 2.3 once 5.1 is released)

    • Ensure "Enable Video Conferencing" is enabled in Monster UI Conferences > Users specific Conference Bridge > Conferences
      • Resolves mute / unmute not working, layout not present and/or not working

    Screen Shot 2021-03-18 at 2.28.38 PM.png


    Debugging Logs

    The logs are split up in two files:

    • comm.land.log: Our main code, everything from electron and the modules we define will be on this file. 
    • renderer.log: Everything from our renderer window. 

    Paths for the Debugging Logs: 

    • Windows: `%USERPROFILE%\AppData\Roaming\comm.land\logs`
    • MacOS: `~/Library/Logs/comm.land`

    Dev Tools / Console

    • Windows: Ctrl + Shift + i
    • MacOS: Command + Option + i 

    Uninstalling / Reinstalling comm.land: 

    • Uninstall comm.land from your OS
      • Windows:
        • Access hidden folder path: `C:\Users\$USER\AppData\Local`
        • Delete `comm.land-updater` folder (IF it's there...)
      • MacOS: 
        • Access hidden folder path: `User\Library\Application Support\`
        • Delete `comm.land` folder and `commland-updater` folder (IF it’s there…)
    • Reinstall comm.land

    Related Article: comm.land FAQ

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