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    Below is a list of the applications developed by 2600Hz for KAZOO using the Monster UI Interface and documentation related to it. 
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  • Conferences App User Guide

    Conferencing_x512.png  Conferences Application User Guide

    User Stories

    • An account wants to create a series of conference call settings that can be saved and used multiple times by different users in the company account.  
    • A user wants to create his/her own conference call with personalized settings
    • A user who has comm.io installed wants to set a conference call  “meeting room” that displays on the comm.io Conferences screen.  
    • A user wants to set personalized conferences that are available for access using the comm.io app.


    Conference manager is a tool used within KAZOO platform that provides a simple user interface for creating, monitoring, recording, and saving conference variables.   

    Conference moderators can initiate and end conferences on demand, see all activity for live participants, and manage microphones.

    In addition, you can use conferencing globally, without racking up high international fees, providing for the best business conferencing experience available.

    Getting Started

    Video Tutorial_orange.png  NOTE: We have a short video showing the initial steps to setting up conferences HERE.

    Make sure your admin has enabled the conferencing app from the app store and select it from your Apps page.  If you do not find it, ask your administrator to provide access to it.

     conferences in apps list.png


    Conferences Tab

    The opening page for Conferences will show a list of any existing conferences already created and the general settings assigned to it.  

    NOTE: Any conferences highlighted in blue are active (live) calls.

    conferences list with active.png


    Create a new conference
    Select the blue Create Conference button

    coneference create new sample.png


    Enter Details 

    • Conference Name
      Use a name that your owner will recognize.  Often this includes the owner name.
    • Conference Owner
      Select from the list of users provided.  If you do not find the name you want, you will need to add it as a user in the SmartPBX app.

    • Moderator PIN
      This is a number that a moderator can enter from a call-in number to gain access to moderator functions.
    • Participant PIN
      This is a number that a participants can enter to gain access to the call using a call-in phone number.  
    • Max Participants
      This field will only show if you choose to enable video conferencing.  For now the maximum video participants is 20. 

      NOTE: If you want to use the video feature in comm.io you must select the enable video conferencing box also (see below).

    Enter Options

    • Participants join the conference muted
      This is a great option for large conferences.  You can mute/unmute all participants at once from the “View Conference” page. 
    • Participants join the conference deaf
      This means the participants cannot hear you or any other participants as you set up your conference. Again this is useful for larger conference settings.
    • Play entry tone
      This is a verification tone that a participant has joined the conference.  This can get distracting if there are a lot of late participants!
    • Play exit tone
      This will play when a participant exits a conference.  This can get distracting if there are a lot of participants existing early!
    • Enable Video Conferencing
      This must be checked in order to use the comm.io video conference and share video features.  Note there is a maximum of 20 participants to join by video and you may experience lesser quality transmission with more people.  Additionally, video support will incur additional charges.  Please contact your administrator to review these variables.

      NOTE:  If you are using the comm.io app and wish to share screens, you MUST select the Use Video settings in that
    • Conference Server Number
      The conference ID number is used for people who choose to join the conference by audio only.  They will be asked an ID number as their entrance code.

    View a conference
    To the right of the conference name you will see an eye icon.   Select this to “view” the status of a conference in session.  

    conferences select view conference.png

    Your screen will show the list of attendees and moderators.

    Conference View Conf Screen.png


    If you have moderator status, at the top you will see this selection of controls that can be managed during the call:

    The + symbol
    Allows you to add additional users or a known device from your account to the conference.  Using the dropdown, select a user or a device. 

    conf add people.png

    Select as many as you want, and click on the Add button.  Your added selections will be sent an invitation.

    conf add people2.png

    The lock
    This locks and unlocks participant’s ability to mute and unmute calls from their local access point.

    Mute / Unmute
    This is a global setting to mute or unmute all participants.

    Hang Up
    This is a master switch to end the call.  

    NOTE:  If for some reason the comm.io application does not end a conference call, this can be used to force end calls from comm.io.


    Call-in Numbers Tab

    The call-in numbers tab provides a list of numbers assigned as conference call call-in numbers.  These will be used for users who wish to call in by phone, and also as the conference identifier. 

    conferences numbers assigned.png


    Add Call-In Number
    If you need to buy a number, you can access that process here, or add a number from your spare inventory.  If you want the call in to be an extension, add it here. 

    conferences add call in nummber.png







    Editing Number Features

    To the right of each number the following icons will be displayed.  If these options are shown in gray, the number must be edited/accessed through the Smart PBX application.

    If you can access these icons, they will prompt the following:

    conferences megaphone icon.png

    The megaphone allows you to add and customize a Greeting when the conference number is accessed.

    conferences enter welcome prompt.png


    You can use an existing media file you've uploaded, upload a new one, or type in a text that will be converted to speech. 

    conferences enter welcome prompt text to speech.png


    conferences trash icon.pngAnd you can delete your conference call setup using the Trash icon.


    Frequently Asked Questions

    How do I mute or unmute people on the call?

    As a moderator you launch the conference app and select the conference call when it’s in session.  The you will be given the option to mute all participants or a specific participant.

    Can the moderator do this on the phone as well with a star code?

    Each caller, whether a moderator or a participant may be able to use their local mute options (on a mobile phone, a headset, or a feature code on a desk phone) to mute themselves personally.  To mute participants globally it’s best to use the moderator options in either the conferences app or the comm.io app.

    Related Articles

     Video Tutorial_orange.png  Video: How to Create and Manage Conferences


     comm.io Video Conferencing User Guide

      SmartPBX_x512.png   SmartPBX User Guide



    API Reference Docs

    REST API Reference for Kazoo Crossbar API
    REST API Reference for Kazoo Crossbar API


    conferences view and mute members.png


    Edited by Emily R (show revisions)

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