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    Welcome to our Monster UI Apps Resource Pages!
    Below is a list of the applications developed by 2600Hz for KAZOO using the Monster UI Interface and documentation related to it. 
    If you have a question that is not covered here, check out our community forums.  

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    Smart PBX

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  • Enable the new 988 Crisis Lifeline for Mental Health

    Enabling the new 3-digit 988 Lifeline Number

    User Story
    All Kazoo Platform operators need to implement outgoing calls to 988 to reach the National Suicide Prevention Lifeline in order to comply with the FCC directive to transition all call access by July 16, 2022.


    On July 16, 2020 the FCC voted to reserve 988 as a new 3-digit call number Americans in crisis can call to reach the National Suicide Prevention Lifeline’s network of suicide prevention and mental health crisis counselors.   This is akin to the 911 Emergency Hotline; callers dialing 988 will be directed to the existing support number, 1-800-273-8255.

    These rules apply to VOIP service providers in addition to telecommunications carriers.  Some important details include

    • Deployment deadline for this addition is July 16, 2022.
    • All providers must support 10-digit dialing in areas that still support 7-digit dialing, using 988 as the first 3 digits to reach 10.

    How to Deploy 988 within your KAZOO Platform

    Hosted Platform Systems

    If your account uses 2600Hz carriers
    The 988 Lifeline number has been deployed and is accessible now.

    If you are using your own carrier on hosted (BYOC)
    You will need to set this up on your own.  Please follow the steps below for Private Cloud and Global Infrastructure accounts.

    BYOC / Private Cloud / Global Infrastructure Sites

     If you are using the Hosted Platform and Bring Your Own Carriers or support your own platform as a Private Cloud or Global Infrastructure account. you will want to implement this by adding a “carrier”. 

    Carriers_v2_x512.png     To do this, use the Carriers App. 

    Click on the application.  If you do not see it ask your administrator.

    From the home screen, select "Other" to add a new "carrier"

    988 add carrier.png

    You will see the screen below.

    Screen Shot 2020-08-04 at 11.18.15 AM.png

    1. In the Brand field, select Other, and enter your Other Brand Name, 988 Emergency
    2. In the Server field, replace with the IP address of a carrier who can process toll-free calls 
    3. In the Name field, enter 988 Emergency also
    4. Under Rules, select Add New Rule, and click on Emergency Dispatcher

      988 Add rules emerg dispatch.png

      988 Add new rule.png
    5. You will see the screen below

      988 enter add new rule fields.png
      • In the Prefix field, Enter the Lifeline 10-digit number, +18002738255
      • In the Type a Test Number field, enter 988
      • Add the following Custom Regular Expression as shown in the screenshot above:  ^988(\d{0})$
    6. SAVE !!!
      Your new "carrier" should display in your list of carriers.

      988 shows as list of configured service providers.png

    7. Select the Gear setting to the right of your listed carrier and go to the Advanced Settings tab and select the Audio option

      988 Advanced Audio select.png

    8. Move PCMU audio codecs to the Selected setting.

      988 audio PCMU.png

    9.  SAVE that setting also


    Frequently Asked Questions:

    Is there a test number I can use to make sure my settings are correct?
    We are not aware of one at this time.

    Once this is implemented does the 10-digit phone number 1-800-273-8255 still work if called?
    Yes.  This number will  remain operational during the transition process and after July 16, 2022


    • FCC Announcement  is HERE







    Edited by Emily R (show revisions)

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