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    Welcome to our Monster UI Apps Resource Pages!
    Below is a list of the applications developed by 2600Hz for KAZOO using the Monster UI Interface and documentation related to it. 
    If you have a question that is not covered here, check out our community forums.  

          Featured Apps
     

    CallCenter-PRO_x512.png       DUO--integration_x512.png              DynamicCallerID.png              PortingManager_x512.png            Authentication_x512.png

    Available NOW !
    Call Center Pro

     

     


      DUO

               
                 Dynamic
               Caller ID
                  Porting 
               Manager
       
          Authentication

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  • Operator Console Pro STEP Guide


    Operator Console Pro offers you live call data, allows you to view all current active calls, durations, and call directions (inbound or outbound), in addition to being an interactive tool. You may view office activity, answer calls, make calls, transfer calls to available users and manually park/retrieve/hold calls.

    1.png

    Once the Operator Console Pro App has been added to your KAZOO environment, it will populate with the Employees and Devices associated with the account and look like the image above.

    You can toggle between Employees or Devices then decide to view them All, Available (not on a call) or Busy (on a call). Additionally, you can use the Search tool to quickly find a coworker, no need to know their extension (for more information refer to the Definitions section below).

    Placing A Call

    Operator Console Pro enables you to make calls directly from the UI. Once your device has been registered and associated with your user profile (via SmartPBX), it will populate the “Device to Call With” section automatically. There are a couple of ways to place a call using the Operator Console Pro UI.

    If you want to call one of your co-workers, and only have one registered device assigned to you, simply click on their name in the UI and press call.

    2.png

    If you have multiple registered devices assigned to you, in addition to pressing call, you will be asked which device you’d like to use to place the call.

    3.png

    Placing the call will look like this:

    4.png

    To place a call to someone outside of your company, press on this icon 5.png at the bottom left side of your screen to get to the dialpad.

    You can either type the number in the Number to Call text box or use the dialpad by pressing6.png.

    7.png

    Once you’ve dialed the number, select a Device to Call With and your call will be placed.

    **Please note, placing a call from a softphone or a Polycom device is a two step process. Our system first calls your phone, which you have to accept as if it were a phone call. Second, once the softphone is answered the number you dialed will be called.

    Placing A Call On Hold

    Once you are on an active call, you can place the call on hold. Select 8.png and your screen will look like the one below:

    9.png

    To resume the call, select 8.png again.

    Transfer A Call

    Once you are on an active call, you can transfer to another Employee or an outside number.

    Select 10.png and your screen will look like the one below:

    11.png

    There are a few ways to complete the transfer:

    1. Either enter an extension or phone number by typing it in the text box or use the dialpad, then select Transfer.
    2. If you’re transferring a call internally select 10.png then click on the Employee or Device you’d like to transfer the call to. Your call will immediately be transferred once you click on the Employee/Device and will leave your Active Call list.

    Parking A Call

    You can see how many spots are taken in parking, who is waiting in each individual spot and what number they're in, so you can easily retrieve them. To park an active call, select 12.png enter a numerical slot to park the call into and click on Park. It will look like this:

    13.png

    Once the call is parked, it will show up in your Parked Calls list like this:

    14.png

    Retrieve A Parked Call

    There are a couple of ways to retrieve a parked call.

    1. Select the active parked call, select 15.png type the extension of the person who you’d like to retrieve the call, then click on Retrieve.
    2. Select the active parked call, select 15.png then select the Employee or Device whom you’d like to retrieve the call. The parked call will immediately be sent to the Employee/Device and will leave your Parked Call list.

    16.png

    Operator Console Pro Definitions:

    17.png

    All devices or employees on the account

    18.png

    All employees or devices who are not on an active call

    19.png

    All employees or devices who are on an active call

    20.png

    Operator Console Pro has two separate views: Employees and Devices

    • Employees: All unique users on your KAZOO account
    • Devices: All unique, registered devices on your KAZOO account

    21.png

    Available Call Tile:

    • User – Extension: User name, and the user extension in parenthesis

    22.png

    Active Call Tile:

    • User: User name and the user’s extension in parenthesis
    • Call Information: Call status, call direction and call duration
    • From: The caller ID or Device Name
    • To: The callee ID or Device Name

    23.png

    An INbound call is one that someone else originates to the user and will have the icon above.

    23.png

    An OUTbound call originates from the user and will have the icon above.

    The images below show that you can toggle between Employees/Devices that are All/Available/Busy. We have screenshotted all of the Employee combinations but the same can also be done with Devices.

    25.png

    To view all your employees, select Employees and All (above)

    26.png

    To view only employees not on an active call select Employees and Available (above)

    27.png

    To view only employees on active calls select Employees and Busy (above)

    28.png'

     

    Active, Click state Call Tile:

    • Call – Place a quickcall to the Employee or Device selected.
    • Device to Call With – Choose from configured devices assigned to users to place a call.
    • Cancel – Cancels click state (NOTE: This does not end an active call.)

    29.png

    My Active/Incoming Calls:

    • Display Area – Call Direction, Caller/Callee ID or Device Name, Call Duration
    • Call Options – Hold, Transfer, Park, Hangup

    30.png

    Hold

    • User places the selected call on hold and the call tile color changes

    31.png

    Transfer

    • User enters the phone number or extension where they want to transfer the selected call to.

    32.png

    Call Parking

    • User enters a slot to park the active call in

    33.png

    Parked Calls

    • Retrieval - Enter extension of user to retrieve parked call

    Edited by Emily R (show revisions)



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