Travis Hawkins

This would be HUGE for us. We try not to roll out faxing too much because we have so many problems with the email-to-fax system. Inbound faxing works flawlessly, but having to email using the specific format is a much bigger problem for our clients than we anticipated. The ability to open the portal, browse for a pdf/tiff/whatever file type, enter the destination number in an input field and hit send would be a godsend.

@fhill Sorry I haven't been on the forums lately but yes our issue was resolved the next day. Apparently there was an issue at a major carrier exchange in Kansas City, MO that was effecting traffic throughout the midwest. It was basically a two-way routing issue where the Internet traffic was taking one route out, but the traffic was trying to take a different route back. It caused all kinds of issues, but voice was obviously the easiest to detect since it's all real-time and browser sessions were able to wait and resolve but it just made the Internet seem a little "slow" to end users. Three of the local IPS all had to work with the regional exchange to resolve the issue, but I never heard the root cause.

@atmosphere617 I haven't performed any captures yet as I've been working directly with 2600hz support thus far, but they still haven't found anything. I'll start investigating more internally now, I was really just curious if anyone else on hosted in the Midwest was seeing issues but thanks for replying and I'll see what other troubleshooting I can do here.

@Brian Dunne Good question on the PSTN side, but yes it's happening on internal ext-to-ext calls in our office as well. From what I can tell we're having no connectivity issues to any of the proxies so I don't *think* it's a Level 3 issue, but I can't confirm that of course.

All- We're located in the midwest and we (along with all of our clients) are having major call quality, mostly one-way audio issues today on the hosted platform. We've opened a ticket and I'm on with support right now but they said they don't see anything wrong so far and they've had no other reports. Is anyone else experiencing issues? We've had reports from about a 300 mile radius thus far and it appears to be effecting every single one of our customers. We're getting no audio on about 9/10 calls and occasionally a call will work, but the audio still sounds horrible when it does come through. Just curious if anyone else is seeing this? Thanks. Travis

Thanks a bunch everybody! Great ideas! We're going to setup a couple of these up and see what we like for ease of use and setup. Again, thanks so much for your help.

We have a couple of clients who have asked if there's an easy way to manually "close" their office for a short time (impromptu meetings, unscheduled lunches, etc) without having to change their office hours schedule or enter a holiday. Lots of traditional systems have a short code for overriding the schedules and that's what they're looking for. Example, there's a company meeting that might last 20 minutes, or maybe 2 hours. How can someone quickly and easily roll the phones to a closed message or menu and then un-roll them once the meeting is done? Thanks.

Is there a procedure for requesting/gaining access to the sandbox system? Thanks in advance. Travis

Interesting. I emailed back on the invite and was told you they were "working out some back end details" and I would receive more info when it was ready for testing, but never heard back after that :-(

Just to add to that Karl... In cases where we need to set the caller id via Monster while waiting on a port, we've been able to open a ticket with 2600hz and have them pre-populate the number for us. It will be nice when that's automated as Darren mentioned, but they can do it for you manually now, just via a ticket. Hope that helps!

We have deployed only one of those, but I remember we had the exact same issue. Unfortunately I don't have access the config remotely, but I'm thinking it was in the auto answer settings where we fixed it. If you don't have any luck with it, I'll see if I can get ahold of the config we have. Good luck!

Darren coming through as usual! That did it, thanks!

Does anyone have a quick guide on setting up a Grandstream HT702 ATA adapter? I've setup several HT704 devices without issue, but I've tried two different HT702 devices and both of them register just fine but can't dial out. Both of them can receive calls without issue, but both receive a fast busy when dialing out and the calls don't show up in the CDRs. I've never had this issue with the HT704s and they're setup identical. Any help would be greatly appreciated! Thanks. Travis

We saw that yesterday too, haven't tried it out yet but very cool!

Looks nice Rick. What are you using?