Travis Hawkins
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Resource Library: Monster UI Apps for KAZOO
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Posts posted by Travis Hawkins
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@fhill Sorry I haven't been on the forums lately but yes our issue was resolved the next day. Apparently there was an issue at a major carrier exchange in Kansas City, MO that was effecting traffic throughout the midwest. It was basically a two-way routing issue where the Internet traffic was taking one route out, but the traffic was trying to take a different route back. It caused all kinds of issues, but voice was obviously the easiest to detect since it's all real-time and browser sessions were able to wait and resolve but it just made the Internet seem a little "slow" to end users. Three of the local IPS all had to work with the regional exchange to resolve the issue, but I never heard the root cause.
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@atmosphere617 I haven't performed any captures yet as I've been working directly with 2600hz support thus far, but they still haven't found anything. I'll start investigating more internally now, I was really just curious if anyone else on hosted in the Midwest was seeing issues but thanks for replying and I'll see what other troubleshooting I can do here.
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@Brian Dunne Good question on the PSTN side, but yes it's happening on internal ext-to-ext calls in our office as well. From what I can tell we're having no connectivity issues to any of the proxies so I don't *think* it's a Level 3 issue, but I can't confirm that of course.
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We're located in the midwest and we (along with all of our clients) are having major call quality, mostly one-way audio issues today on the hosted platform. We've opened a ticket and I'm on with support right now but they said they don't see anything wrong so far and they've had no other reports. Is anyone else experiencing issues? We've had reports from about a 300 mile radius thus far and it appears to be effecting every single one of our customers. We're getting no audio on about 9/10 calls and occasionally a call will work, but the audio still sounds horrible when it does come through. Just curious if anyone else is seeing this?
Thanks.
Travis
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Is anyone branding their own hardware IP phones? I've read some stuff online about people branding Yealink phones, but I haven't really researched it or anything. I was just curious if anyone does this or has ever looked into it.
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I'm just curious, if the merger between T-Mobile and Sprint goes through, what does that mean for 2600hz mobile? I know it's a tight integration with Sprint currently and that's actually the reason we haven't done anything with it. Sprint is god-awful in our region, particularly with data (to the point it's pretty much useless outside of a few key areas) and we're not far from one of their HQs. Verizon and ATT are king around here, and T-Mobile isn't far behind. If this happens, would there be any plans to integrate with T-Mobile service towers or will the Sprint integration be effected at all?
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I also have a sandbox account and the 2600hz-mobile app doesn't show up for me. I assume you have to request access to it.
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I checked all the clients/devices that we've manually updated (or checked most of them anyway) and I'm not seeing this at all. They're all still set to "Current" and none of them have downgraded out of 66.82.x.x. Sorry I can't be of more help, not sorry I'm not having that issue :-).
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Just to add to this discussion a little. We have a couple of clients with T46S and T48S phones who have been having horrible voice quality. We've tested upgrading to the 66.82 firmware and it appears to have resolved everything. Unfortunately we've spent a lot of time troubleshooting for this to be the fix :-(
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Thanks a bunch everybody! Great ideas! We're going to setup a couple of these up and see what we like for ease of use and setup. Again, thanks so much for your help.
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We have a couple of clients who have asked if there's an easy way to manually "close" their office for a short time (impromptu meetings, unscheduled lunches, etc) without having to change their office hours schedule or enter a holiday. Lots of traditional systems have a short code for overriding the schedules and that's what they're looking for. Example, there's a company meeting that might last 20 minutes, or maybe 2 hours. How can someone quickly and easily roll the phones to a closed message or menu and then un-roll them once the meeting is done?
Thanks.
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Sorry Karl, I meant on the Yealink phones. Even though we have to manually enter some of the settings, the price point and quality is good enough that we probably still wouldn't switch to Polycom even if it worked better with the provisioner.
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Hey Karl, I will admit I haven’t tried using Polycom although we do have a few of them laying around. We’ve always used Yealink T4x series because of the quality at the price point. We also have some Cisco SPA models out there (not many) and they seem to work ok but programming BLFs and such on them is annoying and I’m not a huge fan of the quality anyway. I’ll try a few tests with the Polycoms this week but even having to manually enter some of the settings I doubt we would want to switch away from the Yealinks. Thanks for your reply. Maybe it’s just us though and I need to investigate other causes?
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In all honesty, we have problems using the current Advanced Provisioner as is. More specifically, the settings don't properly provision when we try to flow them down using the Provider Settings, or Account Settings. We constantly have to go in and fill out extra fields for devices even though they says "Inherits 'setting' from the Account' or 'from the Defaults'. We use almost exclusively Yealink phones which are great, but some of the settings just don't provision. The Primary Address almost always uses east, even though the Provider Settings and Account Settings are set to central. The Secondary Address is always blanked on the phone unless we manually enter it.
Codecs don't provision properly either and have to be manually entered on the phone if we want anything other than G722, although occasionally we'll have a random phone that gets the right codecs.
About half the devices don't accept the HTTP/HTTPS and/or username and password. Sometimes a phone will provision and then the HTTP/HTTPS interface will be disabled even though it's enabled in the Advanced Provisioner. If it is enabled, the username and password don't work sometimes. They get changed from the default admin/admin but it won't use the credentials we've entered so we end up having to factory reset phones to be able to get on them for any reason. Then if we auto provision them again they will magically work without changing anything. Sometimes we end up changing the settings at the device level and then provisioning and that always works.
The network, combo keys and sidecar configs seem every time, but we constantly have issues with the above mentioned items. Really the settings seem to provision but it's the inheritance that doesn't seem to work very consistently for us. So, in addition to the new items I'd like to see a little more stability with the current setup. Aside from that, here's my ordered list of the features you asked about:
1. Template Customization
2. Additional Phone Features
3. Branding on the phone
4. Adding a company directory
5. Provisioning service integration
6. Server side features
7. Additional Brands/Models
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Is there a procedure for requesting/gaining access to the sandbox system?
Thanks in advance.
Travis
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I've tried to use this feature with several different Yealink phone models/firmware versions/file formats and I've never been able to get it working either. I have files that work if I place them in the background image URL on the Yealink interface so I know it will take the files, but the provisioner doesn't seem to push them properly. Sorry I can't be of more assistance.
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Interesting. I emailed back on the invite and was told you they were "working out some back end details" and I would receive more info when it was ready for testing, but never heard back after that :-(
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Just to add to that Karl...
In cases where we need to set the caller id via Monster while waiting on a port, we've been able to open a ticket with 2600hz and have them pre-populate the number for us. It will be nice when that's automated as Darren mentioned, but they can do it for you manually now, just via a ticket. Hope that helps! -
We have deployed only one of those, but I remember we had the exact same issue. Unfortunately I don't have access the config remotely, but I'm thinking it was in the auto answer settings where we fixed it. If you don't have any luck with it, I'll see if I can get ahold of the config we have. Good luck!
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Darren coming through as usual! That did it, thanks!
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Does anyone have a quick guide on setting up a Grandstream HT702 ATA adapter? I've setup several HT704 devices without issue, but I've tried two different HT702 devices and both of them register just fine but can't dial out. Both of them can receive calls without issue, but both receive a fast busy when dialing out and the calls don't show up in the CDRs. I've never had this issue with the HT704s and they're setup identical.
Any help would be greatly appreciated!
Thanks.
Travis -
We saw that yesterday too, haven't tried it out yet but very cool!
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Looks nice Rick. What are you using?
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Is it possible to move an account from one reseller to another or just from a reseller up a level directly under the root (our) account? I know this doesn't effect the functionality, just trying to keep things tidy in our interface. Has anyone ever accomplished this or had support perform an action like this for you?
FAX MANAGER GUI - Allow for Outbound Faxing!!!
in Tips and Feedback
Posted
This would be HUGE for us. We try not to roll out faxing too much because we have so many problems with the email-to-fax system. Inbound faxing works flawlessly, but having to email using the specific format is a much bigger problem for our clients than we anticipated. The ability to open the portal, browse for a pdf/tiff/whatever file type, enter the destination number in an input field and hit send would be a godsend.