Matt Lepacek

We're in the middle of a SIPLabs-Valuphone ASR development including a callflow module for integration with Pivot.  We will update once completed.  We're currently using iSpeech but plan to include google speech as well.

What we need in CORE(free), in my opinion is: * Multiple traditional call distribution strategies * Custom Hold Music * Login/Logout/Pause via phone & Cross-Bar API * Webhook & Websocket (blackhole) events for new call enqueue, agent login, agent logout, queue call hangup before answer, queue agent call answer, queue agent call ring, queue agent call on hold, queue agent call hold release, etc...

I know, it's not personal.  I just know myself and many others that made our own business decisions, set our own development priorities according to the expectation that we were going to get a open source core queue foundation.  We chose to focus on other projects than queuing because we knew this was coming, and now we're forced to look at 3rd party queue solutions that "give us everything we need", instead of helping to develop on top of the awesome queue foundation we had been waiting for.  If I knew queuing was going to be closed source and upsold I would have pursued other paths to solve queuing 2 years ago.  Thankfully, I have a Plan B and am pursuing that now. I love 2600hz and Kazoo, I've been shifting more and more faith in the product & company for 4 years.  The open source model allows us to contribute with code instead of with $.  I always thought giving us that option was honorable, righteous and it feels like whining, and asking for something for free so I can go out and make money.  But, hey, thats the industry we are in, when Mark released Asterisk for free, he changed the game, and the VOIP market subsequently is what it is, its rooted in open source.   Selling Reporting & the Operator Console's should be enough.  You simply can't charge $3 per user unless your already giving us some market-competitive analytics realtime & historical reports that we can in turn resell to our customers.  Basic queues free, Advanced queues paid.  That is the model that you told us was coming, and thats what actually makes sense from a hybrid open source/for profit company. We aren't the one's who commented for years that you would be open sourcing call center.  So we can't be responsible for how we "sound" complaining that it's not free now when it's released. OK, you spent $200k in salaries for development, we get that.  I'd rather pay a one time contribution of $2500.  Perhaps if we had the "kickstarter for kazoo" system 80 of us would contribute $2500.00 to make up for the $200k invested by 2600hz.  I don't know.  It's just a very odd direction to go in all of a sudden with this "open core" model.  

A million companies offer queues for free.  The attempt to monetize the call queue functionality in a PBX in 2017 is a shame.  All the years of promising we'll at least have the functionality of FreePBX and this is what we get, $199/mo and $3-5 per user.  There's about 3 people creating their own Queue solution now that you have decided to go back on your word to us.  Breaking promises isn't a good way to migrate to your "open core" model.  Your trying to make more money in the wrong places.  Open up the queues for everyone, and start monetizing the apps on top of that.