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Darren Schreiber

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Resource Library: Monster UI Apps for KAZOO

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Posts posted by Darren Schreiber

  6. Email to Fax - Far end cannot receive at the resolution of the image

    in Product Discussion

    Posted

    "Far end cannot receive at the resolution of the image" is your clue. It's actually probably correct and not a Kazoo bug. Each page has a resolution and a size (which I don't believe we set, it's in your original file). Sometimes, for example, you might have a piece of paper that the original fax machine or scanner treated as a legal page size instead of letter. On each page transmission we tell the remote end what size page to receive (standard fax stuff). Some fax machines are literal - if you tell them it is legal size they'll go look in their trays for legal paper. If they don't have it, they'll reject.

    Other machines it's simply about the quality of the resolution you're sending - it might simply be too high for the remote end so it rejects it.

    Try resampling your image to a lower resolution and size and re-send. See if that works.

    This might be a neat idea for a feature request. We could study more generally accepted sizes and see if we can auto resize before sending. Of course, the receiving end then might complain that everything came out looking tiny...

  7. Notify when unregistered Missing?

    in Product Discussion

    Posted

    So actually when you select Soft Phone we inherently know that the phone is probably going to roam. So we are supposed to disable, by default, and without option, the notify on de-register. So it sounds like maybe there is a bug or the GUI team did not understand this when it was coded up. It may have been missing from the spec or engineering design discussions.

    I will talk to Aaron and see if we can get that resolved.

  8. Fax Detection Callflow

    in Product Discussion

    Posted

    @FASTDEVICE I agree. That said, this feature has a significant impact on call processing (tone detection is expensive). I'd like to see a small number of people try it first before we commit to formally rolling it out to all via an easy-to-use GUI. We can take the feedback from those that tinker with it and make sure it works / is better before rolling it to the masses. So let's consider this a beta test at this point. In the meantime, I'll meet internally with folks to figure out how to add it to the callflow editor.

    There are enough people who know JSON and can use Curl that perhaps we just start there (I think you're one of them?)

    In parallel, we can work on making it available via the callflow editor via the design team.

  9. Fax Detection Callflow

    in Product Discussion

    Posted

    So based on the interest in this question I asked our team to dig into this. It turns out there is infact call detection already built in, I just didn't know about it ;-)

    Luis has documented it. I don't think a single person has tested this so please try it out and feel free to report back your results.

    https://github.com/2600hz/kazoo/blob/master/applications/callflow/doc/fax_detect.md

    Please note, I think 3 second default is too short. I've put in a ticket to make it 4 or 5. But it should really just work.

  10. Are there lower rates available for high volume calling packages (i.e. 4M+ minutes/month)?

    in Product Discussion

    Posted

    Yes but you need to negotiate them with a sales rep. Note that call center is a risky business. If they're inbound it's not as bad, but for outbound, a lot of times they are calling to high-rate areas.

    Despite us offering YOU a flat-rate per-minute, the reality is we pay a varied rate on each destination you call. Normal office PBX usage usually means your calls are in the local area, or they are to random areas and so the numbers average out. We take on the risk in case we're wrong.

    But a call center often tends to hammer away at high-rate areas. So if they call Oklahoma all day long at $0.15/minute, we go bankrupt :-)

    Soooo we scrutinize these deals pretty heavily before we give the OK.

  13. presence status window or web dashboard

    in Tips and Feedback

    Posted

    Ironically, the code WAS released last year basically (about 9 months ago). We've only turned it on for some beta customers and some dedicated customers. And we've learned about a whole bunch of problems with it, ranging from there not being enough events implemented for it to be useful to it being unstable.

    We're actually pretty sure we've addressed most of those items and I'm hoping to take another crack at turning it on for the masses this week.

    Thanks for your continued patience as we work to roll out this fairly challenging feature.

  18. Please consider adding the Auto Provision Server URL to the Provisioner app.

    in Product Discussion

    Posted

    Mar 19 05:12:26 SIP [530]: SUA <5+notice> [000] host=us-central.p.zswitch.net, transport=3, port=7000, family=2

    Mar 19 05:12:26 SIP [530]: DNS <5+notice> [DNS] us-central.p.zswitch.net is not found in dns cache

    Mar 19 05:12:26 SIP [530]: DNS <5+notice> [DNS] set DNS timeout=3000, tries=2

    Mar 19 05:12:26 SIP [530]: DNS <5+notice> [DNS] About to query 'us-central.p.zswitch.net' IN A/AAAA

    Mar 19 05:12:26 SIP [530]: DNS <5+notice> [DNS] dnsutils_dns_query succ !

    Mar 19 05:12:26 SIP [530]: SUA <5+notice> [000] DNS query:Successful completion



    It's not even trying DNS-SRV. transport=3 hmmmm.... Can you try changing the port number to 0?

  22. Please consider adding the Auto Provision Server URL to the Provisioner app.

    in Product Discussion

    Posted

    I just tested this again. It works properly with the setup I screenshotted.

    To test:
    1. I setup the phone with only a single proxy
    2. I placed a call, watched it go via us-central
    3. I went onto our us-central server and blocked the IP/port
    4. I placed another call. Watched it go to us-east, as it should have.

    The behavior is correct and working. The firmware I'm on is the same as you.
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