[Keep Caller ID - Keep your Caller-ID ?]

I submitted a fix to 4.0 4.1 and master in SmartPBX and Advanced Callflows to standardize the label to show "Keep Original Caller-ID".

You'll be able to see the change the next time we update our hosted environments.

Thank you for the feedback!

[Call recording app on Sandbox]

The AWS and Google Drive Apps are to configure your different storage providers. In the Call-Recording app (and the Fax App and the Voicemail App if you have a storage document set up), we just let you configure which connections to choose, as well as picking a specific folder for that feature, I wouldn't call that redundant. 

But you bring up a good point about allowing customers to check all recordings without exposing the storage settings, for now you wouldn't be able to do it.

[Call recording app on Sandbox]

37 minutes ago, Tuly said:

Maybe an idea?

on the Call recording app on Sandbox, is it possible to disable for users those 2 tabs "Storage Settings"  "Configuration" and only allow them to see and listen to the call recording tap? I can see wanting to restrict access from users the config of an Amazon account or the configuration to which phone should have call recording on or off, this should only be set by an administrator sometimes,

Thanks for the feedback! We didn't build the current app for end-users in mind, it's mostly to help admin configure their call-recording settings. If we want to expose recordings to end-users, then I wonder if it would make more sense to add it as a tab to the "User Portal" instead.

[System Hold Music on Ring Back]

On 8/9/2017 at 7:09 PM, Karl Stallknecht said:

Maybe that isn't until 4.1? I definitely don't see it in the UI anywhere...

It was added to 4.1 indeed, in adv. callflows, when dropping a Media Node, you'll now have the option to enter a Shoutcast URL or pick one of your existing medias.

[Feature Code move 6683?]

I'm not sure if we have better documentation about it, but here's a description of the feature:
https://docs.2600hz.com/dev/applications/konami/doc/move/

[what is Number of times to ring members?]

It's just exposing the "repeats" field that was added to ring groups.

https://docs.2600hz.com/dev/applications/callflow/doc/ring_group/

It's a little confusing because the default value is "repeats: 1" and means the ring group won't repeat. So the front-end labelled it as "Number of times to ring numbers" because it's a better description.

[This Forum Rocks!]

Thanks for the feedback (and also pointing out the "unread content feature" which I missed and am so happy to use!)

[Any good CDR analytics packages?]

Thanks for the input, will definitely keep it in mind if/when we build something for CDRs  

We're trying to come up with tools we can do with the existing APIs we have. Some features are hard to build without new back-end work (such as searching...)!

 

[pressing 0 goes to "the recording for this menu has not been set" ?]

I added a workaround in SmartPBX 4.1, which will prevent the system from adding "0" to the main callflow until a user adds an actual main number to the system. When that number is added through SmartPBX, then the app will set "0" as a Main Number.

Additionally, if a user removes the last main number seen in the app then the number "0" will also be removed and replaced by a placeholder.

Edit: In order to fix empty callflows that would already have been created with the "0" numbers: just clicking on "Main Number" will replace the "0" by a placeholder.

[Any good CDR analytics packages?]

I see a lot of interest about CDR Analytics! Out of curiosity, what are the CDR Analytics "stats" that you'd like an app to expose?

[Streaming music on hold from local source?]

It's only supported in 4.1, so it's currently available on our sandbox environment but not on our production (ui.zswitch.net), I should have specified that, sorry!

Then for MOH on account: - Start the callflows app > Select Account Settings > Select Misc Tab > Music on Hold dropdown select Stream URL

For Users: - Start the callflows app > Select Users > Click on a User > Click on Advanced > Click on the Options tab > Music on Hold dropdown select Stream URL

[Streaming music on hold from local source?]

Should be pretty easy to add to the Media in Advanced Callflows. I'll add it to my list and will let you know when it's added.

As a side note, this is already supported for music on hold on users and accounts if you select the Stream URL dropdown value and type your Shoutcast URL after.

[what is Silent Callflow?]

That's a very good question. Somehow it slipped through time because we didn't really notice it but I believe it's an old mechanism that was allowing us to use the Pivot app properly. We don't believe we need this "hack" anymore so we updated the codebase to stop creating that callflow the first time you are using the Pivot app.

[Inbound Call Recording Can't Be Enabled from SmartPBX]

Good catch. I'm pretty sure this happens because the user that you're trying to add call recording to doesn't have any number/extension attached to him? At least that's the only way I could reproduce it. As a work around, add an extension to the user and then try to go in the Call Recording settings again.

[User Portal, what is it?]

Thanks for reporting this issue Marie, I was able to reproduce it and a fix will be pushed ASAP.

[Invalid Data error when assigning new user extensions.]

Thank you for reporting this. I was able to reproduce this error on my environment and we'll provide a fix for this ASAP.

[credits - per minute credits]

So actually... there is a way to change the threshold by changing the "Auto top-up Threshold" in the UI. This field is used by the back-end for the Threshold used by the Branding Template for the Low Amount Notification. This is not really a great UX, as this field is used for 2 different features, so we will work on separating those 2 fields into 2 different categories so it's easier to configure in the future.

[credits - per minute credits]

Enabling the template should indeed automatically send e-mails when an account is running low on credits. Unfortunately there is no way (for now) to change the threshold via the UI. We'll work on adding this to the UI down the road.

[Branding Idea]

Glad to hear that!

[API - Find a device by In-House Caller ID number]

You found a bug. We'll work on fixing it, thanks for the report!

[How to set device and user restrictions via API]

It's not exactly a search API but that's what we use for some filtering: https://2600hz.atlassian.net/wiki/display/APIs/Filtering+Data

[Time Zone not using Account Default setting]

I'm not sure that Chrome is the one setting this, I would try to check on your computer's settings to make sure this is set properly. Easy way to make tests is to refresh http://pellepim.bitbucket.org/jstz/ after making changes.

[Branding Idea]

Log out, and log in again. Should fix it.

[Branding Idea]

Weird, can you attach a screenshot of your browser (with the current URL) showing the Branding App?

[Time Zone not using Account Default setting]

Are you sure your browser isn't set to this timezone? Very technical way to check is to go in the developer console of your browser with Monster started and type: "jstz.determine_timezone().name()" and press Enter, this should return the default timezone used by Monster-UI.