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anir

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Posts posted by anir

    Cisco SPA 509's

    in Provisioner Service

    Posted

    Hi David,

    Thanks for your help!

    Below is a list of the settings taken right from the config files in Advanced Provisioner. These only pertain to the Programmable Softkeys. If we can remove those so that changes are not overwritten, then I can sift through the rest of the settings and provide the complete list. 

    <Programmable_Softkey_Enable group="Phone/Programmable_Softkeys">No</Programmable_Softkey_Enable>
    <Idle_Key_List group="Phone/Programmable_Softkeys">
      em_login|1;acd_login|1;acd_logout|1;astate|2;avail|3;unavail|3;redial|5;dir|6;cfwd|7;dnd|8;lcr|9;pickup|10;gpickup|11;unpark|12;em_logout
    </Idle_Key_List>
    <Missed_Call_Key_List group="Phone/Programmable_Softkeys">lcr|1;miss|4</Missed_Call_Key_List>
    <Off_Hook_Key_List group="Phone/Programmable_Softkeys">
      redial|1;dir|2;cfwd|3;dnd|4;lcr|5;unpark|6;pickup|7;gpickup|8;starcode|11;alpha|12
    </Off_Hook_Key_List>
    <Dialing_Input_Key_List group="Phone/Programmable_Softkeys">
      dial|1;delchar|2;clear|3;cancel|4;left|5;right|6;starcode|7;alpha|8;dir
    </Dialing_Input_Key_List>
    <Progressing_Key_List group="Phone/Programmable_Softkeys">endcall|2</Progressing_Key_List>
    <Connected_Key_List group="Phone/Programmable_Softkeys">
      hold|1;endcall|2;conf|3;xfer|4;toggle;bxfer;confLx;xferLx;park;phold;flash;
    </Connected_Key_List>
    <Start-Xfer_Key_List group="Phone/Programmable_Softkeys">hold|1;endcall|2;xfer|4;toggle;</Start-Xfer_Key_List>
    <Start-Conf_Key_List group="Phone/Programmable_Softkeys">hold|1;endcall|2;conf|3;toggle;</Start-Conf_Key_List>
    <Conferencing_Key_List group="Phone/Programmable_Softkeys">hold|1;endcall|2;join|4</Conferencing_Key_List>
    <Releasing_Key_List group="Phone/Programmable_Softkeys">endcall|2;</Releasing_Key_List>
    <Hold_Key_List group="Phone/Programmable_Softkeys">resume|1;endcall|2;newcall|3;redial;dir;cfwd;dnd</Hold_Key_List>
    <Ringing_Key_List group="Phone/Programmable_Softkeys">answer|1;ignore|2;toggle|4</Ringing_Key_List>
    <Shared_Active_Key_List group="Phone/Programmable_Softkeys">newcall|1;barge|2;cfwd|3;dnd|4</Shared_Active_Key_List>
    <Shared_Held_Key_List group="Phone/Programmable_Softkeys">resume|1;barge|2;cfwd|3;dnd|4</Shared_Held_Key_List>
    <PSK_1 group="Phone/Programmable_Softkeys"/>
    <PSK_2 group="Phone/Programmable_Softkeys"/>
    <PSK_3 group="Phone/Programmable_Softkeys"/>
    <PSK_4 group="Phone/Programmable_Softkeys"/>
    <PSK_5 group="Phone/Programmable_Softkeys"/>
    <PSK_6 group="Phone/Programmable_Softkeys"/>
    <PSK_7 group="Phone/Programmable_Softkeys"/>
    <PSK_8 group="Phone/Programmable_Softkeys"/>
    <PSK_9 group="Phone/Programmable_Softkeys"/>
    <PSK_10 group="Phone/Programmable_Softkeys"/>
    <PSK_11 group="Phone/Programmable_Softkeys"/>
    <PSK_12 group="Phone/Programmable_Softkeys"/>
    <PSK_13 group="Phone/Programmable_Softkeys"/>
    <PSK_14 group="Phone/Programmable_Softkeys"/>
    <PSK_15 group="Phone/Programmable_Softkeys"/>
    <PSK_16 group="Phone/Programmable_Softkeys"/>

     

    Cisco SPA 509's

    in Provisioner Service

    Posted

    Hi David,

    Thanks for the quick reply. I wonder if theres a way to at least prevent AP from overwriting settings related to softkeys? For example if I provision those devices and then configure the soft keys via the phones GUI, I would at least want those settings not be overwritten then next time the phone is rebooted. Is that possible?

    Cisco SPA 509's

    in Provisioner Service

    Posted

    Hey guys,

    I know these phones are dinosaurs but does anyone use them with AP? Is there a way to add a custom config file when provisioning these devices, similar to adding a custom config file to Yealink or Polycom?

    Thanks in advance!

     

    Polycom software v5.8

    in Provisioner Service

    Posted

    Hi,
    Is there any chance you can add software version 5.8 for the Polycom VVX series phones? Perhaps as a beta?
    We would like to begin using the Polycom phone management portal from the Obihai acquisition (PDMS-SP) and it requires software version 5.8 at the very least.
    Thank you.

    Provisioning phones

    in Provisioner Service

    Posted · Edited by anir (see edit history)

    Anyone else having trouble provisioning a device in AP right now?

    I created a new device in my account, and although I can see it in AP, when I click on configure in the AP app, the config page never opens. I can see in the dev console the following error: 

    VM508:1 Uncaught SyntaxError: Unexpected token < in JSON at position 0
    at JSON.parse (<anonymous>)
    at Function.parseJSON (main.js:1)
    at a (main.js:11)
    at Object.r.error (main.js:11)
    at main.js:11
    at error (main.js:11)
    at success (main.js:11)
    at XMLHttpRequestWrapper.<anonymous> (main.js:11)
    at XMLHttpRequest.handleStateChange (firebug-lite.js:18919)
parseJSON @ main.js:1
a @ main.js:11
r.error @ main.js:11
(anonymous) @ main.js:11
error @ main.js:11
success @ main.js:11
(anonymous) @ main.js:11
handleStateChange @ firebug-lite.js:18919
XMLHttpRequest.send (async)
(anonymous) @ VM22:1
XMLHttpRequestWrapper.send @ firebug-lite.js:18996
getRequest @ main.js:11
init @ main.js:11
Reqwest @ main.js:11
reqwest @ main.js:11
request @ main.js:11
requestGetAccount @ app.js?bust=1538932719437:1
accountData @ app.js?bust=1538932719437:1
(anonymous) @ main.js:6
a @ main.js:6
(anonymous) @ main.js:6
Oe @ main.js:6
Ne @ main.js:6
parallel @ main.js:11
aggregateData @ app.js?bust=1538932719437:1
(anonymous) @ app.js?bust=1538932719437:1
dispatch @ main.js:2
v.handle @ main.js:2

     

    Linksys SPA922 provisioning

    in Provisioner Service

    Posted

    Hi,

    Does anyone provision this device using AP? It's not available in AP, but I know it's pretty much identical to the Cisco SPA922, which is.

    I've tried to provision a couple, but once they receive their config they just reboot and sit at the "Checking DNS" screen. I noticed that if I disable "Use DNS SRV", and provide A records as the Outbound Proxy instead of SRV record, then the phone will register just fine. That is, until it is rebooted and the "Use DNS SRV" setting is reverted back to "Yes". Then the phone sits at the "Checking DNS" screen again indefinitely.

    Any ideas on how to change this setting using AP, or some other method? The setting isn't exposed in the AP app.

    Thanks for any suggestions.

    Obihai 302 for faxing

    in Provisioner Service

    Posted

    Hi,

    Anyone here use these for this purpose?

    We've been successfully using the 302 as a ATA device, and provisioning them using the Obihai ITSP portal with custom device profiles, whereby we set the obihai to be used for faxing only. I believe fax only mode on the obihai enables T.38.

    I am curious whether anyone has experience regarding the difference between creating a "FAX" device  vs. creating a "ATA" device in SmartPBX for the Obihai. FAX seems to provide an extra config option for T.38 but am curious if anyone has any experience with either? During our testing, we noticed that Call Logs in SmartPBX revealed more info for FAX calls, including whether T.38 was used and the success or failure of the fax sent. However, we never got faxes working correctly when using a FAX device, but they work well when using a ATA device, but less info in the Call Logs. 

    Does anyone have any experience to share? Maybe some settings that we've missed?

    Thanks.

    Unable to provision Polycom phones

    in Provisioner Service

    Posted

    I have not been able to provision ANY polycom phones since Monday (Sep 10). I keep seeing the error "Missing files, config reverted". I have tried 4 different Polycom VVX phones VVX 300 and VVX 410's) off the shelf, same result. I have factory reset all the devices repeatedly, and used the phones GUI to update the firmware to 5.4.6.

    Is anyone else experiencing this issue?

     

  22. Buzz open door via phone

    in Product Discussion

    Posted

    Hi @Tuly

    How has your experience been with cyberdata callboxes and SIP paging speakers? We use a few of them at client sites, and have seen some random issues, especially with the paging speakers.

    For example putting multiple speakers in a ring group, not all the speakers will ring when the group is dialed, but call them directly and they work fine. We've tried both regualr ring groups as well as paging groups, same behavior. 

    Regarding the callboxes (i.e. doorbells), they are provisioned to ring a group that includes certain phones in the office, but trying subsequent calls from the callboxes, it appears that the subsequent calls don't ring the phones, almost as if the previous call was not hung up.

    Any experience with these scenarios?

    Thanks for your feedback!

    Yealink W60 Base

    in Provisioner Service

    Posted

    Hello @Plau,

    Can we request that you update the W60 base for Yealink to reflect the fact that it can handle 8 handsets and 8 simultaneous calls? We have a client that needs to use all 8 and we are unable to provision all of them using AP.

    Thanks!

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