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Everything posted by OS1

  1. Hello, I've had another query on this, in Advanced Call Flows -> Device -> Advanced -> Options -> Internal Ringtones - if you simply enter text here, e.g. "internal".. will that process into the SIP header info ?.. I've been told this works and that it's not necessary to enter the full string? It's difficult to provide the exact string for each device manufacturer.. The same question goes for the "Distinctive Ring" advanced action in Callflows.. it asks for a SIP alert header and I'm wondering is full string needed or just the actual "info" text.. such as "external" or "internal"..
  2. What is the best way to set up distinctive ringtone for internal versus external calls on the server side from the following options or is there a combination that must be configured? 1. Callflows > Action (Distinctive Ringtone) - does the SIP alert-info header string come from manufacturers docs? 2. Callflows > Devices > Options - where do you get the string for the internal and external alert-info? 3. Advanced Provisioner > Device Settings > Preferences - ringtone 1 and so on - if set up in this way, do you also need to do some configuration in the device web browser settings? Does this only work on Yealink phones or what other brand/models is it suitable for? Thanks for any advice
  3. Hello, If a queue routing strategy is set to Loose Skills, and a rule is set up that Callee ID = 456 - if someone dials 456 , it should go to the assigned agent. However, if ext 456 is associated with a callflow, what happens if the agent with the skill is not available to take the call? Does it follow the calllflow rules or does it go to next agent? Thanks,
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