Jack Noe

I have yealink T42S phones, They wont provision correctly, on the screen It says sign in, user sign in or web sign in When select user sign in it asks for username password and website url When i select web sign in, its give me a URL which pairs with the computer, whatever. Sounds like it's configured with Microsoft or something like that. Resetting to factory doesnt help. When i try pairing it gives me this url: http://aka.ms/sphone with a code, Does anyone know how to reset it to factory ?

Thanks !!!

Hi! Did I explain myself good enough ? is my user story and solution understood ?

Hi. Is it possible to have a user or device have 2 presence ID's ? User story: We have an account where when dialing extension 201, it routes to device 201, then to device 202 etc, a long route. But the customer wants that when dialing internally to extension 201 or to 202 etc it should not ring the whole route but to 201or 202 direct. The long route should work only when dialing 201 from outside of the office. Solution: So the solution I think, to set in the BLF keys on the VVX phones they have, The BLF keys will route to a hidden exten

Thanks ! Do you have the correct numbers to put in for the tone to be louder ?

Hi All. We have a Yealink T29G Customer isn't happy with the low tone for call waiting beeps. Does anyone have a script to upload to make the call waiting beep louder, or in the phone in settings, tones, what numbers to put in so the tone will be louder ?

Thank you Karl!

Thanks!!!

Hi all! Can anyone please advise how to create a polycom directory, so i can add it my server and the add the URL in the Kazoo advanced provisioner. We have VVX 400 and VVX 410 Basically we want to have a directory of all users in the account, so each phone can have the directory. Thanks

Thanks What i really want is to know the missed calls, that were not handles by agents. When i search Rejected by activity logs , it does not show me the name and number of caller rejected. So how can i know which calls were rejected.

Just 1 more question to add. Is there any way I can monitor missed calls, being that calls rejected are not accurate as they might be calls that were picked up on the second ring. How can we monitor missed calls ?

Hi! Is it possible for a manager to monitor the agents in the queue ? We want the manager to see the agents on a call, or calls ringing to the agents

Thanks !

Hi Good morning. Regarding the conference manager app, there is the option when logged in to the portal, to mute or unmute the call. Can the moderator do this on the phone as well with a star code?

Hi All. We have a customer requesting us, to have the call center start with user A, and only if user A is busy the call should start with the rest of the users. So in other words, the main receptionist should always have priority to receive the calls, and only if on call, should the calls route to user B. Is this possible ?