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Jack Noe

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  1. Hi good afternoon, We have a VVX 400, with call recordings on demand set up, so when dialing *27 while on a call, the call gets recorded, How is it possible to set this as a button on the side of the phone, If we put a speed dial manual or automatic to dial *27 it places the call on hold and make a new call, Thanks
  2. Hi, Call center pro, Is it possible for the admin/manager to login agents to the queue, to receive calls, Currently the manager logs in with agents credentials and signs in the agent, We want the manager to be able to login agents from the his own login,
  3. I have yealink T42S phones, They wont provision correctly, on the screen It says sign in, user sign in or web sign in When select user sign in it asks for username password and website url When i select web sign in, its give me a URL which pairs with the computer, whatever. Sounds like it's configured with Microsoft or something like that. Resetting to factory doesnt help. When i try pairing it gives me this url: http://aka.ms/sphone with a code, Does anyone know how to reset it to factory ?
  4. Hi! Did I explain myself good enough ? is my user story and solution understood ?
  5. Hi. Is it possible to have a user or device have 2 presence ID's ? User story: We have an account where when dialing extension 201, it routes to device 201, then to device 202 etc, a long route. But the customer wants that when dialing internally to extension 201 or to 202 etc it should not ring the whole route but to 201or 202 direct. The long route should work only when dialing 201 from outside of the office. Solution: So the solution I think, to set in the BLF keys on the VVX phones they have, The BLF keys will route to a hidden extension 2011 for example, which will go directly to 201, and not the long route. The issue is, the customer wants to monitor incoming calls to other extensions, so if we make the presence ID 201 and 202 etc how can we have the device have a presence ID of 2011 and 2022 etc as well ? Thanks
  6. Thanks ! Do you have the correct numbers to put in for the tone to be louder ?
  7. Hi All. We have a Yealink T29G Customer isn't happy with the low tone for call waiting beeps. Does anyone have a script to upload to make the call waiting beep louder, or in the phone in settings, tones, what numbers to put in so the tone will be louder ?
  8. Hi all! Can anyone please advise how to create a polycom directory, so i can add it my server and the add the URL in the Kazoo advanced provisioner. We have VVX 400 and VVX 410 Basically we want to have a directory of all users in the account, so each phone can have the directory. Thanks
  9. Thanks What i really want is to know the missed calls, that were not handles by agents. When i search Rejected by activity logs , it does not show me the name and number of caller rejected. So how can i know which calls were rejected.
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