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  1. Q3 2021 Quarterly Newsletter From September 29, 2021 It’s the end of Q3 and, even though our team has already grown quite a bit this year, we’re still growing! Check out our Careers page and let us know (or forward it to a friend!) if you’re interested in joining our growing, distributed team. Highlights From Q3 Speaking of hiring and growth...in July we announced the expansion of our global sales efforts with Demetrio Rico joining 2600Hz as VP of Global Sales. Demetrio has led several successful global sales teams and has contributed to the rapid growth of telcos for more than 20 years. Most recently, he served as Global Director, Service Provider Development for Five9 where he helped Service Providers launch Cloud Contact Center. Prior to Five9, Demetrio was the Director of Customer Experience for Cisco and Global Vice President of Professional Services for Broadsoft where he ran a 200-person team. In August we announced our partnership with TeamMate Technology to provide our customers with a Microsoft Teams direct routing integration. This integration offers a SIP trunk integration from Teams to KAZOO for making outbound and receiving inbound calls from within both the desktop and mobile Microsoft Teams application. We have paired the convenience of the MS Teams app with the resiliency and reliability of the KAZOO platform, along with the callflows, apps, and other essential tools available within KAZOO. The beta testing period is currently on-going, and we are very excited for the official release on October 3rd! September was a month for virtual events! We were a Gold Sponsor of Cavell’s Cloud Comms Summit, which was virtual again this year. Our new VP of Global Sales, Demetrio Rico, got on camera to give a keynote presentation about the rebirth of CPaaS, and our team attended sessions about Microsoft Teams, enhancing customer engagement, and challenges services providers can’t ignore. We also sponsored SpawnFest 2021, a BEAM-based hackathon, that took place virtually on September 18th and 19th. During the event, teams from around the world created the best BEAM-based applications they could, and judges selected winners in a variety of categories. It was an exciting event that we look forward to sponsoring again next year! Marketing Updates It wouldn’t be a 2600Hz newsletter without some media and press updates. Here are a few highlights from Q3: Our Co-Founder and Co-CEO Darren Schreiber sat down with Dave Michels and Evan Kirstel on the TalkingHeadz podcast to discuss the shifts and trends occurring in communications. VP of Global Sales Demetrio Rico was invited on the Cavell Cloud Conversations podcast to talk about crucial trends impacting partners and the channel UC Today featured 2600Hz in the articles How Can Channel Sales Benefit You? and Business Agility Can Slash Your Route to Market Times We published a few new blogs, including How Cloud Comms Providers Can Benefit from Business Agility and a Q&A with the organizers of SpawnFest, a BEAM-based hackathon that took place in September. We also released three new podcasts: What’s New with KAZOO featuring our CTO Karl Anderson, KAZOO & Microsoft Teams with guest Micah Singer, founder and managing director of TeamMate Technology, and SpawnFest!, a conversation with organizers about the hackathon. Friendly Reminders 2600Hz Community Join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re constantly adding to the Community, and have been updating our Support page that features downloadable resources (including white-label docs!) and a series of videos explaining how to get started with KAZOO. To visit the community, click here. Free UC w/ 2600Hz Podcast We revamped our podcast this year and you’ll definitely want to check out our newest episodes here! Don’t forget to bookmark our podcast page since we’ll be adding to it, or better yet, subscribe wherever you listen to your favorite podcasts so you don’t miss an episode. If there are any specific topics you would like us to cover or guests you would like us to talk to, let us know at marketing@2600hz.com! That’s our update for now! We will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on Twitter,Facebook, and LinkedIn.
  2. 2600Hz and TeamMate Technology Announce Partnership to Offer Microsoft Teams Integration HENDERSON, Nev., Aug. 31, 2021 /PRNewswire/ -- 2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, and TeamMate Technology, a leading Microsoft Teams integration provider, have created a strategic partnership to provide 2600Hz customers with a Microsoft Teams direct routing integration. Microsoft Teams direct routing offers a SIP trunk integration from Teams to KAZOO for making outbound and receiving inbound calls from within the Teams application. "We understand that Teams is becoming the preferred workspace for many businesses. Our partnership with TeamMate gives our partners the ability to offer a much-requested integration, while also keeping their callflows, apps, and other essential tools available within KAZOO," said 2600Hz Co-CEO Patrick Sullivan. "2600Hz has the most popular open-source, multi-tenant cloud PBX technology. KAZOO service providers, like service providers on all PBX platforms, are asking how they can easily integrate with Microsoft Teams," said Micah Singer, Managing Director of TeamMate Technology. "With the TeamMate Connector, any KAZOO service provider now has an automated tool to add the Microsoft Teams dial-pad as another phone option complete with multi-level support, branding, and a Teams Application." With this integration, 2600Hz has paired the convenience of the Microsoft Teams app with the resiliency and reliability of the KAZOO platform. For additional information, including when the integration will be available for beta testing and production, click here. About 2600Hz: 2600Hz's cloud communications platform, KAZOO, modernizes how businesses provide communications services to their customers. With thoughtfully engineered tools built by leaders in the telecom industry, KAZOO offers feature-rich UCaaS, CPaaS, and CCaaS solutions. For developers building their own telephony apps, 2600Hz offers 300+ APIs which provide access to the building blocks of the platform. For more information, visit http://www.2600Hz.com. About TeamMate Technology: TeamMate Technology builds and operates cloud software that integrates communication services – PBX, SIP Trunks, and business SMS – into Microsoft Teams. TeamMate Technology works with partners including Hosted PBX service providers, PBX manufacturers, MSPs, and technology distributors who need to integrate with Microsoft Teams. For more information, please visit https://www.teammatetechnology.com. 2600Hz Contact: Alisa Bartash Head of Marketing alisa@2600hz.com TeamMate Contact: Micah Singer Managing Director micah@teammatetechnology.com SOURCE 2600hz, Inc.
  3. 2600Hz Announces Gold Sponsorship of Cavell Group's Cloud Comms Summit US 2021 HENDERSON, Nev., Aug. 18, 2021 /PRNewswire/ -- 2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, is excited to announce it will be a Gold Sponsor of Cavell's Cloud Comms Summit US 2021 event. The summit will be held in Phoenix, AZ on September 21st and 22nd and will feature educational main stage keynotes, breakout sessions, and panel discussions, as well as multiple opportunities for attendees to network. On September 21st, 2600Hz Vice President of Global Sales Demetrio Rico will take the main stage to present "The Rebirth of CPaaS"—a keynote on how CPaaS is reemerging at the fore of the cloud communications market and how service providers can leverage the power of UCaaS/CCaaS + CPaaS to position themselves where the market is heading. "We are thrilled to be part of this industry-leading event as a Gold Sponsor and look forward to connecting with Service Providers across the U.S.," said 2600Hz COO and Co-Founder, Patrick Sullivan. "Cavell's events are always exceptional, and we are excited to support this important summit, while also sharing key insights with attendees that will enable them to strategically create growth opportunities." "We are pleased to welcome 2600Hz as Gold Sponsors of the Cloud Comms Summit US 2021," said Matthew Townend, Executive Director at Cavell. "2600Hz have been long-time supporters of this event and we are very excited to bring them and the industry back together in-person after 18 months of massive change. It has never been more important than now to meet and discuss challenges and opportunities in our space. This event will enable the industry to explore and redefine their strategy at a crucial time in cloud communications." About 2600Hz: 2600Hz's cloud communications platform KAZOO modernizes how businesses provide communications services to their customers. With thoughtfully engineered tools built by leaders in the telecom industry, KAZOO offers feature-rich UCaaS, CPaaS, and CCaaS solutions. For developers building their own telephony apps, 2600Hz offers 300+ APIs and provides access to the building blocks of the platform. For more information, visit http://www.2600Hz.com. 2600Hz is a privately owned company with a distributed team worldwide. 2600Hz Contact: Alisa Bartash Head of Marketing alisa@2600hz.com SOURCE 2600hz, Inc. Related Links www.2600hz.com
  4. 2600Hz Expands Global Sales Team with Hire of Demetrio Rico as Global VP of Sales.pdf 2600Hz Expands Global Sales Team with Hire of Demetrio Rico as Global VP of Sales NEWS PROVIDED BY 2600Hz, Inc. Jul 1, 2021, 15:01 ET HENDERSON, Nev., July 1, 2021 /PRNewswire/ -- 2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, is excited to announce that Demetrio Rico has joined the company as Global Vice President of Sales. In this role, Rico will lead 2600Hz's global sales team and accelerate global growth for the company. Rico has led several successful global sales teams and has contributed to the rapid growth of telcos for more than 20 years. Most recently, Rico served as Global Director, Service Provider Development for Five9 where he helped Service Providers launch Cloud Contact Center. Prior to Five9, Rico was the Director of Customer Experience for Cisco and Global Vice President of Professional Services for Broadsoft where he ran a 200-person team. "2600Hz is excited to welcome Demetrio Rico as Global Vice President of Sales," said Patrick Sullivan, COO and Co-Founder of 2600Hz. "Demetrio's extensive knowledge of the telecom industry and service provider market, as well as his proven track record of rapid revenue growth, are outstanding. He is a huge asset to our growing team, and it is an honor to have Demetrio leading our global sales strategy." "I am truly honored to be joining 2600Hz and look forward to building upon the company's successes," said Rico. "2600Hz has been growing rapidly, and I am excited to focus on expanding the company's presence globally. With a revolutionary solution like KAZOO, 2600Hz is uniquely positioned to help service providers around the world thrive." About 2600Hz: 2600Hz's cloud communications platform called KAZOO modernizes how businesses provide communications services to their customers. With thoughtfully engineered tools built by leaders in the telecom industry, KAZOO offers feature-rich UCaaS, CPaaS, and CCaaS solutions. For developers building their own telephony apps, 2600Hz offers 300+ APIs and provides access to the building blocks of the platform. For more information, visit http://www.2600Hz.com. 2600Hz is a privately owned company with a distributed team worldwide. 2600Hz Contact: Alisa Bartash Head of Marketing alisa@2600hz.com SOURCE 2600Hz Related Links https://www.2600hz.com
  5. Announcing KAZOO 5.0.151 — Release Notes.pdf ANNOUNCING KAZOO 5.0.151! This is a bug fix version that addresses an issue brought to our attention by you all. These Release Notes pertain to partners on the Hosted Platform. What's New: In Call Center Pro, the queue activity log now only shows the last 1,000 events so you can have more open browser tabs, as our larger activity log was using all of your computer's available memory. Say goodbye to the days of having Advanced Provisioner and the User Portal open in separate tabs. We have added a new “Contact List” option to the Advanced Provisioner UI menu that allows users to edit their contacts per account. There is also the option to import/export a contact list in CSV, all from within Advanced Provisioner. Bug Fixes: Attention developers! The API smtp_email_address parameter for Faxboxes that was present on previous versions of Kazoo has returned from vacation and is available once again at its new home at _read_only.smtp_email_address! When editing email-to-fax settings, Advanced Callflows was not showing the fax box’s email address, leaving users to guess the address. Since the Internet is a big place, we decided we could help users find the fax box by showing the email address when editing. Devices for accounts with all-digit realms, such as “12453355,” were unable to authenticate because KAZOO parsed them as an IP. We have taught KAZOO the difference and this is now working as expected. SmartPBX was so eager to help with your faxes that it wouldn’t let you change the T.38 settings from “Auto-Detect,” but now you can if you want to. When using CSV Onboarding, manual field mappings weren't being honored if the header names in the CSV weren’t 100% correct upon import. CSV onboarding isn’t as picky anymore. When switching from a media file with your lovely voice to Text-to-Speech within Advanced Callflows, sometimes it would keep playing your original recording. Now the computer will take the reins every time when requested. We had a joke about time travel ... but you guys didn't like it. So instead we fixed a bug that was showing incorrect start times within the SmartPBX call logs. Hey developers, did you get a "503 Service Unavailable" when using the wrong UUID for an object? No more! If a request is made for a UUID that doesn't exist, the API will once again return the classic "404 Not Found.” We all know that it’s tough to sort out when to speak on conference calls-- even KAZOO was getting confused! If a conference started with a custom greeting prompt, KAZOO was playing it after the instructions, instead of prior as expected. We’ve straightened everything out, so KAZOO will play your custom greeting before getting down to business. Calls that ended as they initially were starting could enter a state we refer to as "Schrodinger's Call,” where it was stuck both active and ended. We peeked in the box and all those calls will now end.
  6. Announcing KAZOO 4.3.207 — Release Notes.pdf ANNOUNCING KAZOO 4.3.207! This is a bug fix version that addresses an issue brought to our attention by you all, as well as a significant upgrade to Kamailio. These Release Notes pertain to partners on Private Cloud and Global Infrastructure. What's New: We upgraded all the Kamailio stuff that KAZOO depends on from version 5.2.5 to 5.4.5, which is a huge improvement! The Kamailio team has been working hard on the new version, and it includes many bug as well as security fixes. Updating it on your end isn’t required, but we sure do recommend it to improve stability upstream. Bug Fixes: Previously, when agents in Call Center Pro were assigned to more than one queue and missed a call in one of those queues, the "Call Handling" bar incorrectly showed missed calls for all the agent's queues. We told Call Center Pro what’s up and missed calls will now only show up in the "Call Handling" bar of the queue they belong to. Known Bugs We’re Working On: Currently, when you're on a call in Call Center Pro, if you switch between the tabs when viewing queue details, the call timer stops showing properly. This is a known issue and our team is hard at work resolving it for you. We’ll keep you posted!
  7. Q1 2021 Quarterly Newsletter From March 30, 2021 It’s hard to believe that we’re almost at the end of the first quarter of 2021 — time flies! Spring has sprung, and we hope you’re having a great start to the new year. As always, 2600Hz has been hard at work which means we have lots of exciting updates for you. Key Highlights From Q1 We began the year in January with an exciting announcement that our very own CEO and Co-Founder Darren Schreiber joined the Cloud Communication Alliance’s Board of Directors. We’re thrilled that Darren was elected to the Board and look forward to all of his contributions to the CCA. In other big news around 2600Hz, we welcomed a new Product Marketing Associate to expand our marketing team. He has jumped right in and is already making his mark— you can hear him on the Free UC w/ 2600Hz podcast as our new co-host! He shared his expertise in episode 25 about creating a profitable pricing strategy and episode 26 about why we’re running out of phone numbers. In February we relaunched our Call Center page — if you haven’t seen it, we encourage you to check it out! We enhanced the page with more screenshots of our Call Center’s UI so you can see just how user friendly it is. Speaking of 2600hz.com, we’re in the process of expanding the site and, over the next few months, we’ll be adding a handful of new pages and resources. Be sure to keep an eye out! We have also added a few exciting sections to our Community Forums, including a Tips and Tricks forum that contains all the nuggets of KAZOO wisdom to put you one step closer to being a super user, and a brand new and a brand new Product Board — a one-stop shop for all feature requests where you can submit your ideas/feature requests, vote on existing requests, and see which ones we’re currently working on. And, in case you’re looking for tips on submitting or formatting a post in the Forums, we added those for you here. Just as in years past, 2021 is shaping up to be an extremely busy year. We’re closing out the quarter strong with a productive March. First, we released security enhancements to ensure our customers and their end users are even safer when provisioning phones. We also completed a multi-month project that involved upgrading our data centers so that our network is faster and more stable than ever. In addition, we were a Gold Sponsor of Cavell’s Cloud Comms Summit Europe, a multi-day event that convened Service Providers and vendors from across Europe and the US. Our COO and Co-Founder Patrick Sullivan discussed how Service Providers can stay ahead in a competitive market and joined other industry leaders for a panel discussion about innovation in the 2020s. We’re always excited to be part of Cavell Group’s events, meet and mingle with industry colleagues (even if virtually), and learn from Cavell’s group of experts. Marketing Updates It wouldn’t be a 2600Hz newsletter without some media and press updates. Here are a few highlights from Q1: Our COO and Co-Founder Patrick Sullivan joined Cavell for a podcast about Exploring Enterprise Needs. We were mentioned in a few No Jitter articles including The Newest UCaaS Provider: No Wires Attached and Evolution of CPaas: Voice is Next. UC Today wrote a few new articles featuring 2600Hz and our partners, including 2600Hz & Vinix Blast Partner in Moving UC Forward, 2600Hz Highlights Product Design for a Better Customer Experience, and 2600Hz Headlines Cavell’s Cloud Comms Summit Europe 2021. We published a few new blogs, 2600Hz’s 2020 Year in Review and Why We’re Running Out of Phone Numbers. Announcements were sent out about 2600Hz CEO Darren Schreiber being Appointed to the Cloud Communications Alliance Board of Directors and 2600Hz’s Sponsorship of Cavell's Cloud Comms Summit Europe. A Few Friendly Reminders Product Focus Groups — As mentioned earlier, we’ll be hosting Product Focus Groups throughout 2021. We would love for you to join us! Sign up for our Product Feedback List so you don’t miss the invite for our next focus group. We’ll also be posting about it in the Community, so you can keep your eye on that as well. Speaking of the Community... 2600Hz Community — Join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re constantly adding to the Community, and recently launched a Support page that features downloadable resources (including white label docs!) and a series of videos explaining how to get started with KAZOO. To visit the community, click here. Free UC w/ 2600Hz Podcast — We revamped our podcast in the new year and you’ll definitely want to check out our newest episodes! Find out how we’re switching things up this year by listening to this short and sweet episode, and check out our newest episodes here! Don’t forget to bookmark our podcast page since we’ll be adding to it, or better yet, subscribe to it wherever you listen to your favorite podcasts so you don’t miss an episode! If there are any specific topics you would like us to cover or guests you would like us to talk to, let us know at marketing@2600hz.com! That’s our update for now! We will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on Twitter, Facebook, and LinkedIn!
  8. Download the .pdf 2600Hz Announces Gold Sponsorship of Cavell's Cloud Comms Summit Europe.pdf 2600Hz Announces Gold Sponsorship of Cavell's Cloud Comms Summit Europe 2600Hz is showcasing its thought leadership and award-winning UC platform KAZOO at Europe's biggest Service Provider event of the year NEWS PROVIDED BY 2600Hz, Inc. Mar 04, 2021, 06:11 ET HENDERSON, Nev., March 4, 2021 /PRNewswire/ -- 2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, is excited to announce it will be a Gold Sponsor of Cavell's Cloud Comms Summit Europe virtual event. The summit, which is the biggest Service Provider event in Europe, will be held virtually on March 17th and 18th and will feature main stage keynotes, breakout sessions, and panel discussions, as well as opportunities for attendees to explore the virtual expo. On March 17th, 2600Hz COO and Co-Founder Patrick Sullivan will take the main stage to present "Staying Ahead in a Competitive Market" — a keynote presentation in which he will share how Service Providers can differentiate their offering and will discuss the importance of integrations, automations, and customizations in creating growth opportunities. Sullivan will also participate in the panel discussion "Innovation in the Roaring 20's" where he will provide insight into what developments the industry should be expecting and what impact they will have on Service Providers. "We are thrilled to be part of this industry-leading event as a Gold Sponsor and look forward to connecting with Service Providers across Europe," said Sullivan. "Cavell's events are always exceptional, and we are excited to support this important summit, while also sharing key insights with attendees that will enable them to strategically create growth opportunities." Dominic Black, Director of Research at Cavell, said "the event comes at a time when service providers need to figure out what impact the changes that have taken place over the past year, such as the way people work and how they communicate, will have on their customers' ongoing requirements. We are delighted to have 2600Hz join us as one of our gold sponsors at the event and we look forward to having them share their views on recent developments alongside other key thought-leaders in our industry." About 2600Hz 2600Hz's cloud communications platform called KAZOO modernizes how businesses provide communications services to their customers. With thoughtfully engineered tools built by leaders in the telecom industry, KAZOO offers feature-rich UCaaS, CPaaS, and CCaaS solutions. For developers building their own telephony apps, 2600Hz offers 300+ APIs and provides access to the building blocks of the platform. For more information, visit http://www.2600Hz.com. 2600Hz is a privately owned company with a distributed team worldwide. 2600Hz Contact: Alisa Bartash Head of Marketing alisa@2600hz.com SOURCE 2600Hz Related Links https://www.2600hz.com
  9. Download our .pdf 2600Hz CEO Darren Schreiber Appointed to Cloud Communications Alliance Board of Directors.pdf 2600Hz CEO Darren Schreiber Appointed to Cloud Communications Alliance Board of Directors NEWS PROVIDED BY 2600Hz, Inc. Jan 07, 2021, 06:12 ET HENDERSON, Nev., Jan. 7, 2021 /PRNewswire/ -- 2600Hz, a leading provider of unied business communications and the world-renowned KAZOO platform, is excited to announce that CEO and Co-Founder Darren Schreiber has been appointed to the Board of Directors of the Cloud Communications Alliance (CCA). As a member of the Board, Schreiber will work closely with the CCA team to further the organization's strategic initiatives and to support cloud communications providers worldwide. The CCA is a global not-for-prot organization committed to advancing the cloud communications industry and supporting its members through forums, events, government relations, and more. "The Cloud Communications Alliance is proud to welcome 2600Hz's Darren Schreiber to our Board of Directors," said Joe Marion, President of the CCA. Darren's knowledge of CPaaS and his experience in creating a unique open-source VoIP platform will help the CCA continue in our mission to be the voice and thought leaders in the cloud communications industry. It's an honor to have Darren on our Board." "I am truly honored to be joining the Cloud Communications Alliance's Board of Directors and am excited to help both member organizations and the cloud communications industry as a whole thrive," said Schreiber. "The CCA is an impactful organization, and I am thrilled to have the opportunity to contribute to its strategic initiatives and overall success." Schreiber co-founded 2600Hz with Patrick Sullivan in 2010 and has served as CEO ever since. His extensive background in telecom includes over three decades of experience in the industry. His contributions to the open-source telecom community are immense, including co-authoring books on FreeSWITCH, development on Asterisk PBX user interfaces and mentoring others at universities and workshops. Prior to co-founding 2600Hz, Schreiber ran a large managed services operation, managed multiple datacenter operations teams, and worked at one of the country's largest CLEC service providers. About 2600Hz 2600Hz's cloud communications platform called KAZOO modernizes how businesses provide communications services to their customers. With thoughtfully engineered tools built by leaders in the telecom industry, KAZOO offers feature-rich UCaaS, CPaaS, and CCaaS solutions. For developers building their own telephony apps, 2600Hz offers 300+ APIs and provides access to the building blocks of the platform. For more information, visit http://www.2600Hz.com. 2600Hz is a privately owned company with a distributed team worldwide. 2600Hz Contact: Alisa Bartash Head of Marketing alisa@2600hz.com SOURCE 2600Hz Related Links https://www.2600hz.com
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