Search the Community
Showing results for tags 'newsletter'.
Q3 2021 Quarterly Newsletter From September 29, 2021 It’s the end of Q3 and, even though our team has already grown quite a bit this year, we’re still growing! Check out our Careers page and let us know (or forward it to a friend!) if you’re interested in joining our growing, distributed team. Highlights From Q3 Speaking of hiring and growth...in July we announced the expansion of our global sales efforts with Demetrio Rico joining 2600Hz as VP of Global Sales. Demetrio has led several successful global sales teams and has contributed to the rapid growth of telcos for more than 20 years. Most recently, he served as Global Director, Service Provider Development for Five9 where he helped Service Providers launch Cloud Contact Center. Prior to Five9, Demetrio was the Director of Customer Experience for Cisco and Global Vice President of Professional Services for Broadsoft where he ran a 200-person team. In August we announced our partnership with TeamMate Technology to provide our customers with a Microsoft Teams direct routing integration. This integration offers a SIP trunk integration from Teams to KAZOO for making outbound and receiving inbound calls from within both the desktop and mobile Microsoft Teams application. We have paired the convenience of the MS Teams app with the resiliency and reliability of the KAZOO platform, along with the callflows, apps, and other essential tools available within KAZOO. The beta testing period is currently on-going, and we are very excited for the official release on October 3rd! September was a month for virtual events! We were a Gold Sponsor of Cavell’s Cloud Comms Summit, which was virtual again this year. Our new VP of Global Sales, Demetrio Rico, got on camera to give a keynote presentation about the rebirth of CPaaS, and our team attended sessions about Microsoft Teams, enhancing customer engagement, and challenges services providers can’t ignore. We also sponsored SpawnFest 2021, a BEAM-based hackathon, that took place virtually on September 18th and 19th. During the event, teams from around the world created the best BEAM-based applications they could, and judges selected winners in a variety of categories. It was an exciting event that we look forward to sponsoring again next year! Marketing Updates It wouldn’t be a 2600Hz newsletter without some media and press updates. Here are a few highlights from Q3: Our Co-Founder and Co-CEO Darren Schreiber sat down with Dave Michels and Evan Kirstel on the TalkingHeadz podcast to discuss the shifts and trends occurring in communications. VP of Global Sales Demetrio Rico was invited on the Cavell Cloud Conversations podcast to talk about crucial trends impacting partners and the channel UC Today featured 2600Hz in the articles How Can Channel Sales Benefit You? and Business Agility Can Slash Your Route to Market Times We published a few new blogs, including How Cloud Comms Providers Can Benefit from Business Agility and a Q&A with the organizers of SpawnFest, a BEAM-based hackathon that took place in September. We also released three new podcasts: What’s New with KAZOO featuring our CTO Karl Anderson, KAZOO & Microsoft Teams with guest Micah Singer, founder and managing director of TeamMate Technology, and SpawnFest!, a conversation with organizers about the hackathon. Friendly Reminders 2600Hz Community Join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re constantly adding to the Community, and have been updating our Support page that features downloadable resources (including white-label docs!) and a series of videos explaining how to get started with KAZOO. To visit the community, click here. Free UC w/ 2600Hz Podcast We revamped our podcast this year and you’ll definitely want to check out our newest episodes here! Don’t forget to bookmark our podcast page since we’ll be adding to it, or better yet, subscribe wherever you listen to your favorite podcasts so you don’t miss an episode. If there are any specific topics you would like us to cover or guests you would like us to talk to, let us know at firstname.lastname@example.org! That’s our update for now! We will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on Twitter,Facebook, and LinkedIn.
Q1 2021 Quarterly Newsletter From March 30, 2021 It’s hard to believe that we’re almost at the end of the first quarter of 2021 — time flies! Spring has sprung, and we hope you’re having a great start to the new year. As always, 2600Hz has been hard at work which means we have lots of exciting updates for you. Key Highlights From Q1 We began the year in January with an exciting announcement that our very own CEO and Co-Founder Darren Schreiber joined the Cloud Communication Alliance’s Board of Directors. We’re thrilled that Darren was elected to the Board and look forward to all of his contributions to the CCA. In other big news around 2600Hz, we welcomed a new Product Marketing Associate to expand our marketing team. He has jumped right in and is already making his mark— you can hear him on the Free UC w/ 2600Hz podcast as our new co-host! He shared his expertise in episode 25 about creating a profitable pricing strategy and episode 26 about why we’re running out of phone numbers. In February we relaunched our Call Center page — if you haven’t seen it, we encourage you to check it out! We enhanced the page with more screenshots of our Call Center’s UI so you can see just how user friendly it is. Speaking of 2600hz.com, we’re in the process of expanding the site and, over the next few months, we’ll be adding a handful of new pages and resources. Be sure to keep an eye out! We have also added a few exciting sections to our Community Forums, including a Tips and Tricks forum that contains all the nuggets of KAZOO wisdom to put you one step closer to being a super user, and a brand new and a brand new Product Board — a one-stop shop for all feature requests where you can submit your ideas/feature requests, vote on existing requests, and see which ones we’re currently working on. And, in case you’re looking for tips on submitting or formatting a post in the Forums, we added those for you here. Just as in years past, 2021 is shaping up to be an extremely busy year. We’re closing out the quarter strong with a productive March. First, we released security enhancements to ensure our customers and their end users are even safer when provisioning phones. We also completed a multi-month project that involved upgrading our data centers so that our network is faster and more stable than ever. In addition, we were a Gold Sponsor of Cavell’s Cloud Comms Summit Europe, a multi-day event that convened Service Providers and vendors from across Europe and the US. Our COO and Co-Founder Patrick Sullivan discussed how Service Providers can stay ahead in a competitive market and joined other industry leaders for a panel discussion about innovation in the 2020s. We’re always excited to be part of Cavell Group’s events, meet and mingle with industry colleagues (even if virtually), and learn from Cavell’s group of experts. Marketing Updates It wouldn’t be a 2600Hz newsletter without some media and press updates. Here are a few highlights from Q1: Our COO and Co-Founder Patrick Sullivan joined Cavell for a podcast about Exploring Enterprise Needs. We were mentioned in a few No Jitter articles including The Newest UCaaS Provider: No Wires Attached and Evolution of CPaas: Voice is Next. UC Today wrote a few new articles featuring 2600Hz and our partners, including 2600Hz & Vinix Blast Partner in Moving UC Forward, 2600Hz Highlights Product Design for a Better Customer Experience, and 2600Hz Headlines Cavell’s Cloud Comms Summit Europe 2021. We published a few new blogs, 2600Hz’s 2020 Year in Review and Why We’re Running Out of Phone Numbers. Announcements were sent out about 2600Hz CEO Darren Schreiber being Appointed to the Cloud Communications Alliance Board of Directors and 2600Hz’s Sponsorship of Cavell's Cloud Comms Summit Europe. A Few Friendly Reminders Product Focus Groups — As mentioned earlier, we’ll be hosting Product Focus Groups throughout 2021. We would love for you to join us! Sign up for our Product Feedback List so you don’t miss the invite for our next focus group. We’ll also be posting about it in the Community, so you can keep your eye on that as well. Speaking of the Community... 2600Hz Community — Join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re constantly adding to the Community, and recently launched a Support page that features downloadable resources (including white label docs!) and a series of videos explaining how to get started with KAZOO. To visit the community, click here. Free UC w/ 2600Hz Podcast — We revamped our podcast in the new year and you’ll definitely want to check out our newest episodes! Find out how we’re switching things up this year by listening to this short and sweet episode, and check out our newest episodes here! Don’t forget to bookmark our podcast page since we’ll be adding to it, or better yet, subscribe to it wherever you listen to your favorite podcasts so you don’t miss an episode! If there are any specific topics you would like us to cover or guests you would like us to talk to, let us know at email@example.com! That’s our update for now! We will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on Twitter, Facebook, and LinkedIn!
Q3 2020 Quarterly Newsletter From September 30, 2020 Fall is here and we only have one more quarter of 2020 to go. The 2600Hz team took no breaks this summer, which means we have a ton of exciting updates for you. One of the many things we did in Q3 was create a Product Survey Forum in our Community. Since nobody knows this industry better than you, we would love your input in guiding our roadmap, testing out our prototypes, and providing valuable feedback. You don’t have to be a current customer to participate in the surveys, so check them out and make sure to join the Community and follow the topic so you’ll be notified when new surveys are available. Key Highlights From Q3 Back in July, 2600Hz was named 2020’s Best Wholesale Cloud Communications Provider of the Year by a panelist of industry-leading analysts as part of the annual UC Awards! We are thrilled to be recognized for our innovation and growth, and are grateful for all of our partners. We couldn’t have done it without all of you! Learn more about the UC Awards and see a list of all the winners here. In August we announced a new and exciting partnership with OneBill, a leading billing and revenue management platform provider. Through this partnership, we’re bringing our customers a streamlined integration between KAZOO and OneBill’s platform. This integration enables our customers to streamline and automate order provisioning, billing, invoicing, and taxation to save time, reduce manual errors, and ultimately enhance their customer’s experience. Read more about it here. September was a busy month for us also, as we sponsored and attended the annual Cloud Comms Summit. We are always proud to be a partner of the Cloud Communications Alliance, and never cease to enjoy attending their events. The CCA, along with The Cavell Group, did a fabulous job putting on the multi-day virtual event where we gained a ton of valuable insights about the state of the market (which we summarized for you here). Not only that, but our very own Alisa Bartash had the opportunity to represent 2600Hz in the event’s Shark Tank competition — and won! Other New Product Releases & Updates CSV Onboarding App — Fast SmartPBX onboarding is now possible on all of our platforms with the CSV Onboarding app. It enables you to perform bulk uploads to create new users and associate SIP devices in one job, replacing the process of entering this data manually. Simply upload your csv file, confirm the record mapping is correct and voila! The users will be added to SmartPBX. To make it even easier, there is a .csv template you can download here in the community, and you can learn how to use the app with our video, user guide and FAQs here Dynamic Caller ID App — Also now available on all platforms, the Dynamic Caller ID app helps you and your customers ensure your outbound business calls are answered and reduce the likelihood of your calls being screened with Dynamic Caller ID. This application allows you to set unique rules that modify the caller ID display based on the outgoing phone in just three easy steps. You can set rules that match a feature code, area code(s), or a Regular Expression. Once set, each outgoing call that matches the pattern can display a modified phone number on the caller ID screen. Check out our video, user guide and FAQ here. 988 National Suicide Prevention Lifeline — The FCC has designated 988 as the new nationwide 3-digit phone number for Americans in crisis to connect with suicide prevention and mental health crisis counselors. All phone service providers are now mandated to direct 988 calls to the existing National Suicide Prevention Lifeline by July 16, 2022. 2600Hz has already implemented 988, so for customers using 2600Hz minutes, 988 will automatically route to the hotline. BYOC customers will need to implement it, and you can learn how to do so here. In Case You Missed It It wouldn’t be a 2600Hz newsletter without some media and press updates. Here’s some news and a few marketing highlights from Q2: Our COO & Co-Founder Patrick Sullivan was interviewed by Telecom Reseller’s Doug Green for this CCA podcast, where they discussed the benefits of adding a second UC platform. Listen to it here. UC Today wrote two new articles featuring 2600Hz, WFH Requires Mobile Stability Powered by Cloud and The Benefits of Enterprise Communications White-Labeling. The Xarios team joined us on the Free UC w/ 2600Hz podcast to talk about how call center analytics can transform your business. We also had an in-depth discussion about how coronavirus has changed telecom over the past six months and areas that need to be addressed moving forward. We wrote about the key industry insights from the Cloud Comms Summit and share how you can stand out and capture market. A Few Friendly Reminders 2600Hz Community — Join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re constantly adding to the Community, and recently launched a Support page that features downloadable resources (including white-labelable docs!) and a series of videos explaining how to get started with KAZOO. To visit the community, click here. Free UC w/ 2600Hz Podcast — Our podcast is still going strong and we’ve added a few episodes this quarter that you definitely don’t want to miss! To make listening even easier for you, we created a new podcast page that gives you access to all 21 episodes in one place. Check it out here, and don’t forget to bookmark the page since we’ll be adding to it! If there are any specific topics you would like us to cover or guests you would like us to talk to, let us know at firstname.lastname@example.org!That’s our update for now! We’ve been working hard and will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on Twitter, Facebook, and LinkedIn.