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Q3 2020 Quarterly Newsletter From September 30, 2020 Fall is here and we only have one more quarter of 2020 to go. The 2600Hz team took no breaks this summer, which means we have a ton of exciting updates for you. One of the many things we did in Q3 was create a Product Survey Forum in our Community. Since nobody knows this industry better than you, we would love your input in guiding our roadmap, testing out our prototypes, and providing valuable feedback. You don’t have to be a current customer to participate in the surveys, so check them out and make sure to join the Community and follow the topic so you’ll be notified when new surveys are available. Key Highlights From Q3 Back in July, 2600Hz was named 2020’s Best Wholesale Cloud Communications Provider of the Year by a panelist of industry-leading analysts as part of the annual UC Awards! We are thrilled to be recognized for our innovation and growth, and are grateful for all of our partners. We couldn’t have done it without all of you! Learn more about the UC Awards and see a list of all the winners here. In August we announced a new and exciting partnership with OneBill, a leading billing and revenue management platform provider. Through this partnership, we’re bringing our customers a streamlined integration between KAZOO and OneBill’s platform. This integration enables our customers to streamline and automate order provisioning, billing, invoicing, and taxation to save time, reduce manual errors, and ultimately enhance their customer’s experience. Read more about it here. September was a busy month for us also, as we sponsored and attended the annual Cloud Comms Summit. We are always proud to be a partner of the Cloud Communications Alliance, and never cease to enjoy attending their events. The CCA, along with The Cavell Group, did a fabulous job putting on the multi-day virtual event where we gained a ton of valuable insights about the state of the market (which we summarized for you here). Not only that, but our very own Alisa Bartash had the opportunity to represent 2600Hz in the event’s Shark Tank competition — and won! Other New Product Releases & Updates CSV Onboarding App — Fast SmartPBX onboarding is now possible on all of our platforms with the CSV Onboarding app. It enables you to perform bulk uploads to create new users and associate SIP devices in one job, replacing the process of entering this data manually. Simply upload your csv file, confirm the record mapping is correct and voila! The users will be added to SmartPBX. To make it even easier, there is a .csv template you can download here in the community, and you can learn how to use the app with our video, user guide and FAQs here Dynamic Caller ID App — Also now available on all platforms, the Dynamic Caller ID app helps you and your customers ensure your outbound business calls are answered and reduce the likelihood of your calls being screened with Dynamic Caller ID. This application allows you to set unique rules that modify the caller ID display based on the outgoing phone in just three easy steps. You can set rules that match a feature code, area code(s), or a Regular Expression. Once set, each outgoing call that matches the pattern can display a modified phone number on the caller ID screen. Check out our video, user guide and FAQ here. 988 National Suicide Prevention Lifeline — The FCC has designated 988 as the new nationwide 3-digit phone number for Americans in crisis to connect with suicide prevention and mental health crisis counselors. All phone service providers are now mandated to direct 988 calls to the existing National Suicide Prevention Lifeline by July 16, 2022. 2600Hz has already implemented 988, so for customers using 2600Hz minutes, 988 will automatically route to the hotline. BYOC customers will need to implement it, and you can learn how to do so here. In Case You Missed It It wouldn’t be a 2600Hz newsletter without some media and press updates. Here’s some news and a few marketing highlights from Q2: Our COO & Co-Founder Patrick Sullivan was interviewed by Telecom Reseller’s Doug Green for this CCA podcast, where they discussed the benefits of adding a second UC platform. Listen to it here. UC Today wrote two new articles featuring 2600Hz, WFH Requires Mobile Stability Powered by Cloud and The Benefits of Enterprise Communications White-Labeling. The Xarios team joined us on the Free UC w/ 2600Hz podcast to talk about how call center analytics can transform your business. We also had an in-depth discussion about how coronavirus has changed telecom over the past six months and areas that need to be addressed moving forward. We wrote about the key industry insights from the Cloud Comms Summit and share how you can stand out and capture market. A Few Friendly Reminders 2600Hz Community — Join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re constantly adding to the Community, and recently launched a Support page that features downloadable resources (including white-labelable docs!) and a series of videos explaining how to get started with KAZOO. To visit the community, click here. Free UC w/ 2600Hz Podcast — Our podcast is still going strong and we’ve added a few episodes this quarter that you definitely don’t want to miss! To make listening even easier for you, we created a new podcast page that gives you access to all 21 episodes in one place. Check it out here, and don’t forget to bookmark the page since we’ll be adding to it! If there are any specific topics you would like us to cover or guests you would like us to talk to, let us know at email@example.com!That’s our update for now! We’ve been working hard and will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on Twitter, Facebook, and LinkedIn.
Quarterly Newsletter June 2020 We hope you, your loved ones, and your colleagues are doing well and staying safe. It’s been a busy quarter for 2600Hz and everyone on our team from Engineering to QA and Operations to Marketing have been working hard to bring you more tools that enable productive remote work. In case you missed it, we released a ton of new products, features, and functionality and we have a lot more great things planned for Q3. Key Highlights From Q2 As part of our commitment to enabling remote work, we reprioritized our roadmap and brought our customers the comm.io desktop app. Video conferencing, a WebRTC-based softphone (we call it a web phone), virtual faxing, and more are built in, giving users all of their personalized communication information and tools in one place, right on their desktop or laptop. Check out the new comm.io site to see all that it can do! What Do You Want In An Operator Console? We are continually enhancing our product suite so we can provide you with the best reseller and end user tools that will help your business be successful. We are going to start sending out product surveys to get your input and to help us identify exactly what you and your customers need. We’re currently working on improving our Operator Console and have a few questions for you based on your customer’s requests and feedback when it comes to operator and attendant functionality. Please take our short 6 question survey that won’t take more than 2 minutes of your time. Your response will make a difference! You can take the survey here. Other New Product Releases & Updates In addition to releasing comm.io, we rolled a TON of new updates, features, and functionality in Q2 and already have more in the works that we’re planning to roll out in Q3. In case you missed it, here are some of the exciting releases and updates from Q2: SMS — You can now send and receive SMS on most 2600Hz DIDs! Receiving inbound SMS is configurable via Webhooks and outbound SMS can be sent by utilizing our APIs or Zapier. If you have a Zapier account, you can connect SMS by Zapier with over 2,000 apps to create automations and custom notifications. Another great thing about SMS, you ask? You can send and receive SMS on softphones and any desk phone that supports message notifications! There truly are infinite useful and creative ways to utilize SMS...check out this blog for some interesting use cases and examples! Voicemail Transcription — This feature helps users stay connected by converting voicemails to text. Transcriptions can be emailed or viewed in the Voicemails section of Comm.io. The feature is powered by Google’s ARS system, so it has phenomenal accuracy. There is a fee for using this feature ($0.05 per minute) so it is off by default for all existing voicemail boxes. New voicemail boxes currently have the feature enabled (although we're going to be changing it to be off by default in the next update) so if you don't want to use it, you'll need to disable it. It’s easy to enable or disable — watch how to do it here! Announce-Only Voicemail Box — Perfect for closures and other informational messages, announce-only voicemail box enables a voicemail box to play a recorded message without allowing callers to leave a voicemail. This feature can be enabled and messages can be easily changed at any time in the Voicemail Boxes section of SmartPBX by going to Advanced, then Options. Hold Music Resume — Hold music no longer restarts at the beginning every time you put a caller on hold! This is ideal for custom/sales messages because callers will now hear a continuation of the message, instead of it restarting at the beginning every time the caller is placed on hold. We’re already planning our first release of Q3, so keep an eye on your email! In Case You Missed It It wouldn’t be a 2600Hz newsletter without some media and press updates. Here’s some news and a few marketing highlights from Q2: UC Today published not one but two exciting articles featuring the 2600Hz team — SMS is Key to COVID-Era Business Survival and 2600Hz Intros Beta Softphone & Video Conferencing. We rolled out a series of video tutorials about how to get started with KAZOO to help new partners get up and running in no time. Check them out here. 2600Hz was featured in UC Today’s UC Market Guide 2020 and our very own Patrick Sullivan contributed an article about the often-overlooked characteristic of UC providers & their solutions. Download it here. Patrick was also invited to do a video podcast with The UC Buyer, which you can check out here. We published new blogs about provisioning devices, business agility and SMS. We added a few new podcasts to our podcast page here. A Few Friendly Reminders 2600Hz Community — Are you a member? It’s a forum where you can join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re making the forums even more user friendly, updating many of the documents, and adding even more support docs for our users and resellers. If you aren’t part of our community yet, join today and keep an eye out for exciting updates! Visit the community here. Free UC w/ 2600Hz Podcast — Our podcast is still going strong and we’ve added a few episodes this quarter that you definitely don’t want to miss! To make listening even easier for you, we created a new podcast page that gives you access to all 20 episodes in one place. Check it out here, and don’t forget to bookmark the page since we’ll continue adding to it! Monthly Business Partner Calls — If you’re a paid 2600Hz customer, these are for you! On the 3rd Wednesday of each month, we hold an interactive call with our CEO and Co-Founder Darren Schreiber. During each call, Darren shares need-to-know information that applies to your business and is available to answer any questions you may have. This is the ideal opportunity to engage with Darren on a regular basis while learning about important updates that can help your business thrive. Find more information about our next call here. That’s our update for now! We’ve been working hard and will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on Twitter, Facebook, and LinkedIn.