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Found 2 results

  1. Overview Pivot enables you to generate real-time KAZOO callflows via a REST API. This means your web application can tell phone calls what to do, during the call! Some examples use cases: Checking an external account balance before allowing a call Routing an incoming call based on custom logic Present menu items and respond to selections based on information in your database Here’s how it works:When you add the Pivot module to your call flow, you provide Pivot with a callback URL to your webserver. From then on, when KAZOO receives a phone call for a Pivot-enabled phone number, KAZOO sends an HTTP request to your webserver asking it for a new callflow. Along with the request, KAZOO passes information about the call, such as the originating number. Your web application will then generate a new callflow, which KAZOO will run. Since your new callflow can itself contain another Pivot, you have the ability to make completely dynamic callflows. Features Routing a call based on accounts in a remote system Here’s an example where PIVOT is used to check if a customer record exists in Zendesk based on the incoming phone number. If so, the caller is connected to support. If not, the caller is played an audio message. Create a Call Flow based on a menu selection. Here’s an example Call Flow where a menu is presented to the caller. Once a selection is made, PIVOT makes a request to your webserver, passing along the menu item selected by the caller. Your webserver then returns a new Call Flow based on the menu selections.
  2. What is Pivot? Pivot enables you to generate real-time KAZOO callflows via a REST API. This means your web application can tell phone calls what to do, during the call! Some examples use cases: Checking an external account balance before allowing a call Routing an incoming call based on custom logic Present menu items and respond to selections based on information in your database How does it work? When you add the Pivot module to your call flow, you provide Pivot with a callback URL to your webserver. From then on, when KAZOO receives a phone call for a Pivot-enabled phone number, KAZOO sends an HTTP request to your webserver asking it for a new callflow. Along with the request, KAZOO passes information about the call, such as the originating number. Your web application will then generate a new callflow, which KAZOO will run. Since your new callflow can itself contain another Pivot, you have the ability to make completely dynamic callflows. What does a request look like? When a call comes in to a configured Pivot number, we'll make a request to your web script with the following information: What does a response look like? When responding to the above request, your script might analyze the Caller ID of the caller and decide to identify the caller automatically and play their account balance, then connect them to customer support. Returned body: What are the variables for setting a Pivot Callflow? The dialog box for editing a callflow in Pivot is shown below: Is there a way to debug my Pivot routine? Yes. in the application there is a tab called Live Debug. It will list all recent calls that trigger a request to your http servier. If you click on "View Details" you can see the code that was both sent and returned.
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