MCVero Posted August 8, 2019 Report Share Posted August 8, 2019 Has anyone come across a phone (any manufacturere) that will allow a line key/button to be programmed to send a API/webhook? We have a customer that would like to disposition a call using an IP phone. Ideally, the IP Phone would display a disposition option on the screen after a call, when a user presses the corresponding button, the IP phone would trigger an API webhook to an external database to log the disposition. Link to comment Share on other sites More sharing options...
FASTDEVICE Posted August 8, 2019 Report Share Posted August 8, 2019 (edited) Yealink can send an HTTP GET from a programmable button. Not sure how many disposition codes you have but if it's a few, you can program up buttons. Edited August 8, 2019 by FASTDEVICE (see edit history) Link to comment Share on other sites More sharing options...
MCVero Posted August 8, 2019 Author Report Share Posted August 8, 2019 Will Yealink support an HTTP post? Link to comment Share on other sites More sharing options...
FASTDEVICE Posted August 8, 2019 Report Share Posted August 8, 2019 I don't think Yealink's button type of URL supports a post. You probably don't need to send a POST for a disposition code but if required, you can send a post using a webhook callflow element. Instead of having the trigger be a button on the phone, the user dials an extension that correlates to the disposition code instead. 2600hz made configuring a callflow webhook rather easy with the inclusion of a new UI webhook widget under Advanced Callflows. Link to comment Share on other sites More sharing options...
Rally IP Admin Posted August 8, 2019 Report Share Posted August 8, 2019 I think Panasonic also has HTTP actions triggered by incoming call, answer, hangup, etc... Link to comment Share on other sites More sharing options...
Rick Guyton Posted August 9, 2019 Report Share Posted August 9, 2019 Not sure I completely understand the scenario. But, have you considered doing a Pivot script for this? You could setup a callflow that reaches out to your server, your server could offer code options, user presses a corresponding code, done. Just a thought... Link to comment Share on other sites More sharing options...
MCVero Posted August 9, 2019 Author Report Share Posted August 9, 2019 Thx Rick. I'm not familiar with Pivot scripts, but we'll dig into this option. Link to comment Share on other sites More sharing options...
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