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@esoare What you are asking for can be done with CAV described in the CDR detail. The issue is the CAV is only inserted in the CDR details and not in the CDR summary. There is a huge difference in the amount of processing it takes to search and process the detail CDRs vs the summary. The idea is we can detect that a customer reached a menu from the Summary and then dig deeper into the CDR detail to determine which menu option they selected. Otherwise, we need to check every leg of every call just to determine they reached a menu. It's time consuming. Looking for a better way.
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@esoare What you are asking for can be done with CAV described in the CDR detail. The issue is the CAV is only inserted in the CDR details and not in the CDR summary. There is a huge difference in the amount of processing it takes to search and process the detail CDRs vs the summary. The idea is we can detect that a customer reached a menu from the Summary and then dig deeper into the CDR detail to determine which menu they selected. Otherwise, we need to check every leg of every call just to determine they reached a menu. It's time consuming. Looking for a better way.