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Internal Error when creating account


simonp22
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Hi All,

When creating an account either through the crossbar API or through Monster UI I get this as an error:

{"message":"internal error, unable to create the account"},"error":"500","message":"unspecified_fault"}

And these are the relevant logs:

2019-11-26T09:48:33.891963+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_util:191(<0.10007.94>) application/json content type when getting req data
2019-11-26T09:48:33.893785+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_util:491(<0.10007.94>) received request body payload (size: 0 bytes)
2019-11-26T09:48:33.894688+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_util:522(<0.10007.94>) request has a json payload: { "data": {"name":"gfhgdhfdh","realm":"gfhgdhfdh.voip.co.uk","reseller_id":"045c0987c9e3e9793406a79bd7dac54d","is_reseller":false,"enabled":true,"call_restriction":{"emergency":{"action":"inherit"},"international":{"action":"deny"},"premium_uk":{"action":"deny"},"mobile_uk":{"action":"inherit"},"personal_number_uk":{"action":"deny"},"special_services_084_uk":{"action":"inherit"},"special_services_087_uk":{"action":"inherit"},"directory_uk":{"action":"deny"},"all_calls":{"action":"inherit"},"closed_groups":{"action":"inherit"}},"do_not_disturb":{"enabled":false},"timezone":"Europe/London","wnm_allow_additions":false,"superduper_admin":false,"billing_mode":"limits_only","caller_id":{"external":{"number":""}}}}
2019-11-26T09:48:33.897132+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_util:271(<0.10007.94>) request json is valid
2019-11-26T09:48:33.898003+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_util:815(<0.10007.94>) using auth token from header
2019-11-26T09:48:33.898891+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_bindings:90(<0.10007.94>) folding v2_resource.init
2019-11-26T09:48:33.899758+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:94(<0.10007.94>) PUT: /v2/accounts/045c0987c9e3e9793406a79bd7dac54d? from 46.33.130.1
2019-11-26T09:48:33.900615+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:297(<0.10007.94>) run: known_methods
2019-11-26T09:48:33.901482+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:309(<0.10007.94>) run: allowed_methods
2019-11-26T09:48:33.902334+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_bindings:78(<0.10007.94>) pmapping v2_resource.early_authenticate
2019-11-26T09:48:33.903158+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kazoo_bindings:771(<0.10007.94>) matched [<<"early_authenticate">>,<<"*">>] to [<<"early_authenticate">>,<<"v2_resource">>]
2019-11-26T09:48:33.903667+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_token_auth:177(<0.10000.94>) checking auth token
2019-11-26T09:48:33.904171+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kz_auth_keys:152(<0.10000.94>) public key '972ecfb065556171be59c23d65d320d7' fetched from cache
2019-11-26T09:48:33.904675+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kz_auth_jwt:132(<0.10000.94>) verifying claimed identity
2019-11-26T09:48:33.905189+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kz_auth_identity:298(<0.10000.94>) verifying key for identity 'ac1544069b777dc7df4eaa3e244dfa53'
2019-11-26T09:48:33.905695+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_util:723(<0.10007.94>) one true context: []
2019-11-26T09:48:33.906198+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:322(<0.10007.94>) run: authed_allowed_methods
2019-11-26T09:48:33.906701+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_bindings:73(<0.10007.94>) mapping v2_resource.allowed_methods.accounts
2019-11-26T09:48:33.907236+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kazoo_bindings:743(<0.10007.94>) matched [<<"accounts">>,<<"allowed_methods">>,<<"*">>] to [<<"accounts">>,<<"allowed_methods">>,<<"v2_resource">>]
2019-11-26T09:48:33.907756+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_accounts:1234(<0.10007.94>) account 045c0987c9e3e9793406a79bd7dac54d db exists, setting operating database as account%2F04%2F5c%2F0987c9e3e9793406a79bd7dac54d
2019-11-26T09:48:33.908267+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_bindings:78(<0.10007.94>) pmapping v2_resource.authenticate
2019-11-26T09:48:33.908767+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kazoo_bindings:771(<0.10007.94>) matched [<<"authenticate">>,<<"*">>] to [<<"authenticate">>,<<"v2_resource">>]
2019-11-26T09:48:33.909268+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kazoo_bindings:757(<0.10007.94>) exact match for v2_resource.authenticate
2019-11-26T09:48:33.909767+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_bindings:78(<0.10007.94>) pmapping v2_resource.authorize
2019-11-26T09:48:33.910266+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kazoo_bindings:771(<0.10007.94>) matched [<<"authorize">>,<<"*">>] to [<<"authorize">>,<<"v2_resource">>]
2019-11-26T09:48:33.911294+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_context:237(<0.10030.94>) checking for superduper admin: ac1544069b777dc7df4eaa3e244dfa53
2019-11-26T09:48:33.911792+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_context:240(<0.10030.94>) the requestor is a superduper admin
2019-11-26T09:48:33.912299+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_simple_authz:146(<0.10030.94>) authorizing, the request does not contain any system administration modules
2019-11-26T09:48:33.912802+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_simple_authz:69(<0.10030.94>) authorizing the request
2019-11-26T09:48:33.913300+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kazoo_bindings:680(<0.10034.94>) unable to find function clause for cb_ips:authorize/1
2019-11-26T09:48:33.913800+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kazoo_bindings:757(<0.10007.94>) exact match for v2_resource.authorize
2019-11-26T09:48:33.914306+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_bindings:78(<0.10007.94>) pmapping v2_resource.authorize.accounts
2019-11-26T09:48:33.914821+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:495(<0.10007.94>) run: content_types_provided
2019-11-26T09:48:33.915323+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_bindings:90(<0.10007.94>) folding v2_resource.content_types_provided.accounts
2019-11-26T09:48:33.915824+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:522(<0.10007.94>) ctp: [{{<<"application">>,<<"json">>,[]},to_json},{{<<"application">>,<<"x-json">>,[]},to_json}]
2019-11-26T09:48:33.916319+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:625(<0.10007.94>) run: languages_provided
2019-11-26T09:48:33.916817+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_bindings:90(<0.10007.94>) folding v2_resource.languages_provided.accounts
2019-11-26T09:48:33.917328+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:653(<0.10007.94>) run: resource_exists
2019-11-26T09:48:33.917829+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_bindings:73(<0.10007.94>) mapping v2_resource.resource_exists.accounts
2019-11-26T09:48:33.918342+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kazoo_bindings:743(<0.10007.94>) matched [<<"accounts">>,<<"resource_exists">>,<<"*">>] to [<<"accounts">>,<<"resource_exists">>,<<"v2_resource">>]
2019-11-26T09:48:33.918850+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:665(<0.10007.94>) requested resource exists, validating it
2019-11-26T09:48:33.919347+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_bindings:90(<0.10007.94>) folding v2_resource.validate_resource.accounts
2019-11-26T09:48:33.919842+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_accounts:1234(<0.10007.94>) account 045c0987c9e3e9793406a79bd7dac54d db exists, setting operating database as account%2F04%2F5c%2F0987c9e3e9793406a79bd7dac54d
2019-11-26T09:48:33.920349+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_bindings:90(<0.10007.94>) folding v2_resource.validate.accounts
2019-11-26T09:48:33.920847+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_accounts:503(<0.10007.94>) req has realm 'gfhgdhfdh.intervoip.co.uk'
2019-11-26T09:48:33.921564+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_accounts:511(<0.10007.94>) selected timezone: Europe/London
2019-11-26T09:48:33.922284+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_accounts:554(<0.10007.94>) realm gfhgdhfdh.intervoip.co.uk is indeed unique
2019-11-26T09:48:33.923019+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_accounts:569(<0.10007.94>) name gfhgdhfdh is indeed unique
2019-11-26T09:48:33.923516+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_accounts:581(<0.10007.94>) validating payload
2019-11-26T09:48:33.924736+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_context:853(<0.10007.94>) validation passed
2019-11-26T09:48:33.925229+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_accounts:583(<0.10007.94>) account payload is valid
2019-11-26T09:48:33.929238+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_accounts:633(<0.10007.94>) will allow direct clients: true
2019-11-26T09:48:33.929761+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_bindings:90(<0.10007.94>) folding v2_resource.billing
2019-11-26T09:48:33.930274+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_util:1095(<0.10007.94>) billing returned success
2019-11-26T09:48:33.930794+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:674(<0.10007.94>) requested resource creation validated
2019-11-26T09:48:33.931295+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:700(<0.10007.94>) run: moved_permanently
2019-11-26T09:48:33.931792+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:742(<0.10007.94>) run: is_conflict: false
2019-11-26T09:48:33.932288+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:528(<0.10007.94>) run: content_types_accepted
2019-11-26T09:48:33.932781+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_bindings:90(<0.10007.94>) folding v2_resource.content_types_accepted.accounts
2019-11-26T09:48:33.933283+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:542(<0.10007.94>) checking content type '{<<"application">>,<<"json">>,[]}' against accepted
2019-11-26T09:48:33.933779+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:590(<0.10007.94>) no content-types accepted, using defaults
2019-11-26T09:48:33.934281+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:599(<0.10007.94>) cta: [{{<<"application">>,<<"json">>,[]},from_json}]
2019-11-26T09:48:33.934792+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:760(<0.10007.94>) run: from_json
2019-11-26T09:48:33.935289+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_bindings:90(<0.10007.94>) folding v2_resource.execute.put.accounts
2019-11-26T09:48:33.935784+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kzs_plan:289(<0.10007.94>) creating new dataplan <<"1058d1a149795e3c59d89c04c647df3d">>
2019-11-26T09:48:33.963068+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_accounts:1267(<0.10007.94>) created account database: account%2F10%2F58%2Fd1a149795e3c59d89c04c647df3d
2019-11-26T09:48:34.028619+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_accounts:1269(<0.10007.94>) created account definition
2019-11-26T09:48:34.029372+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kz_datamgr:1543(<0.10007.94>) updating views for db account:account%2F10%2F58%2Fd1a149795e3c59d89c04c647df3d
2019-11-26T09:48:34.065123+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kzs_db:206(<0.10007.94>) view updates found 48 new, 0 possible updates and 0 potential removals for db account%2F10%2F58%2Fd1a149795e3c59d89c04c647df3d
2019-11-26T09:48:34.105104+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kzs_db:210(<0.10007.94>) view additions resulted in 0 conflicts
2019-11-26T09:48:34.106920+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kzs_db:212(<0.10007.94>) view updates resulted in 0 conflicts
2019-11-26T09:48:34.107773+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kz_datamgr:1553(<0.10007.94>) account:account%2F10%2F58%2Fd1a149795e3c59d89c04c647df3d views updated
2019-11-26T09:48:34.108621+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_accounts:342(<0.10007.94>) unexpected failure when creating account: error: function_clause
2019-11-26T09:48:34.109492+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kz_util:114(<0.10007.94>) stacktrace:
2019-11-26T09:48:34.140465+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kz_util:123(<0.10007.94>) st: kazoo_number_manager_maintenance:escape at 513
2019-11-26T09:48:34.157527+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kz_util:124(<0.10007.94>) args: undefined
2019-11-26T09:48:34.173963+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kz_util:121(<0.10007.94>) st: kazoo_number_manager_maintenance:-number_services_map/2-lc$^0/1-0-/1 at (532)
2019-11-26T09:48:34.190563+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kz_util:121(<0.10007.94>) st: kazoo_number_manager_maintenance:number_services_map/2 at (532)
2019-11-26T09:48:34.207063+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kz_util:121(<0.10007.94>) st: kazoo_number_manager_maintenance:update_number_services_view/1 at (203)
2019-11-26T09:48:34.223508+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kz_util:121(<0.10007.94>) st: cb_accounts:load_initial_views/1 at (1378)
2019-11-26T09:48:34.240128+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kz_util:121(<0.10007.94>) st: cb_accounts:create_new_account_db/1 at (1271)
2019-11-26T09:48:34.264933+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kz_util:121(<0.10007.94>) st: cb_accounts:put/2 at (324)
2019-11-26T09:48:34.281452+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kz_util:121(<0.10007.94>) st: kazoo_bindings:fold_bind_results/5 at (624)
2019-11-26T09:48:34.299831+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|braintree_request:68(<0.10007.94>) braintree configuration error: default_environment not set
2019-11-26T09:48:34.326213+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|knm_numbers:499(<0.10007.94>) account account%2F10%2F58%2Fd1a149795e3c59d89c04c647df3d holds no numbers
2019-11-26T09:48:34.326718+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|knm_numbers:471(<0.10007.94>) successfully released [] from 1058d1a149795e3c59d89c04c647df3d
2019-11-26T09:48:34.327964+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|provisioner_util:698(<0.10007.94>) using <<"provisioner">> for provisioner_type
2019-11-26T09:48:34.328472+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kapps_config:447(<0.10007.94>) missing category provisioner(default) [<<"provisioning_type">>]: undefined
2019-11-26T09:48:34.328979+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kapps_config:447(<0.10007.94>) missing category mobile_manager(default) [<<"url">>]: undefined
2019-11-26T09:48:34.329498+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_mobile_manager:19(<0.10007.94>) ignore request mobile_manger url is not set
2019-11-26T09:48:34.342292+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_accounts:1523(<0.10007.94>) deleting account%2F10%2F58%2Fd1a149795e3c59d89c04c647df3d: true
2019-11-26T09:48:34.345869+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_accounts:1554(<0.10007.94>) failed to delete account mod: account%2F10%2F58%2Fd1a149795e3c59d89c04c647df3d-201911
2019-11-26T09:48:34.346976+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|cb_accounts:1532(<0.10007.94>) deleted db account%2F10%2F58%2Fd1a149795e3c59d89c04c647df3d
2019-11-26T09:48:34.361460+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_doc:717(<0.10007.94>) soft-deleting doc 1058d1a149795e3c59d89c04c647df3d
2019-11-26T09:48:34.362151+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_doc:729(<0.10007.94>) soft deleting with rev 1-8f45e9c4658c97ef9f2b3b7190e0b563
2019-11-26T09:48:34.381725+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_doc:754(<0.10007.94>) 'deleted' 1058d1a149795e3c59d89c04c647df3d from accounts using #Fun<kz_datamgr.save_doc.2>
2019-11-26T09:48:34.382406+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_util:1538(<0.10007.94>) stopping execution here with status code 500
2019-11-26T09:48:34.383090+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|provisioner_util:698(<0.10062.94>) using <<"provisioner">> for provisioner_type
2019-11-26T09:48:34.383794+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|kapps_config:447(<0.10062.94>) missing category provisioner(default) [<<"provisioning_type">>]: undefined
2019-11-26T09:48:34.384492+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_util:1441(<0.10007.94>) generating error 500 unspecified_fault response
2019-11-26T09:48:34.385958+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_util:1541(<0.10007.94>) setting resp body: {"data":{"message":"internal error, unable to create the account"},"error":"500","message":"unspecified_fault","status":"error","timestamp":"2019-11-26T09:48:34","version":"4.2.40","node":"2b7yA1TRvtdhF0hGAuQviQ","request_id":"01e4f6b0a0decfcc75160cd25e3e9318","auth_token":"eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6Ijk3MmVjZmIwNjU1NTYxNzFiZTU5YzIzZDY1ZDMyMGQ3In0.eyJpc3MiOiJrYXpvbyIsImlkZW50aXR5X3NpZyI6IlVRa005ZUVDTl92WTF4VmNGMUlFNUdXVjlpX0FoQ0htdF9KV2pPckRrem8iLCJhY2NvdW50X2lkIjoiYWMxNTQ0MDY5Yjc3N2RjN2RmNGVhYTNlMjQ0ZGZhNTMiLCJtZXRob2QiOiJjYl9hcGlfYXV0aCIsImV4cCI6MTU3NDc2NTMxM30.qDgidtw_tLxusaDw_3Nqsvi_FC8hoZQbGQf7OnPvZq5SYioj9ZUQrsCpVq4EyDpvt3bDcuMLmvj2hrl6WOe2hyY2kOmyT3Omj9QRgVQj7ipADP1GV1XYbmqPFMfNnHG1vVeY2Cdsgq_V3yllSFBSXmjoaTyXSO7F9q8EOI0kUBwRlHq33WG4yPOfkY8G020FdU55MMPRo3wGax_0caNHTAfht6UwwBrVZQcwvIA4Jta7YUC6KFdGVqO0oKhM62_EJzd-g-o9sTUaauM8neaF9fbbSRkUb0ofzxn9MSUJuP7P8KcFq3TQyfn89aOr3Yu35U7MEc2imoeB9Ts8mjsOhg"}
2019-11-26T09:48:34.388199+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_util:1545(<0.10007.94>) ensured CORS headers are on the response
2019-11-26T09:48:34.388690+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:246(<0.10007.94>) session finished: normal
2019-11-26T09:48:34.389174+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|api_resource:259(<0.10007.94>) PUT request fulfilled in 492 ms 244K360B mem 71K577B bin
2019-11-26T09:48:34.389656+00:00 kazoo-dev-1 2600hz[402]: |01e4f6b0a0decfcc75160cd25e3e9318|crossbar_bindings:78(<0.10071.94>) pmapping v2_resource.finish_request.PUT.accounts

I used to be able to create accounts using the same methods, but now this is happening, Does anyone have any idea why?

Edited by simonp22 (see edit history)
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Hi @mc_,

Its returning the following

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riendly_name">>,<<"premium_uk">>}]}},{<<"personal_number_uk">>,{[{<<"special_services_087_uk">>,{[{<<"friendly_name">>,<<"special_services_087_uk">>}]}},{<<"special_services_084_uk">>,{[{<<"special_services_087_uk">>,{[{<<"friendly_name">>,<<"special_services_087_uk">>}]}},{<<"friendly_name">>,<<"special_services_084_uk">>}]}},{<<"premium_uk">>,{[{<<"special_services_087_uk">>,{[{<<"friendly_name">>,<<"special_services_087_uk">>}]}},{<<"special_services_084_uk">>,{[{<<"special_services_087_uk">>,{[{<<"friendly_name">>,<<"special_services_087_uk">>}]}},{<<"friendly_name">>,<<"special_services_084_uk">>}]}},{<<"friendly_name">>,<<"premium_uk">>}]}},{<<"friendly_name">>,<<"personal_number_uk">>}]}},{<<"mobile_uk">>,{[{<<"special_services_087_uk">>,{[{<<"friendly_name">>,<<"special_services_087_uk">>}]}},{<<"special_services_084_uk">>,{[{<<"special_services_087_uk">>,{[{<<"friendly_name">>,<<"special_services_087_uk">>}]}},{<<"friendly_name">>,<<"special_services_084_uk">>}]}},{<<"premium_uk">>,{[{<<"special_services_087_uk">>,{[{<<"friendly_name">>,<<"special_services_087_uk">>}]}},{<<"special_services_084_uk">>,{[{<<"special_services_087_uk">>,{[{<<"friendly_name">>,<<"special_services_087_uk">>}]}},{<<"friendly_name">>,<<"special_services_084_uk">>}]}},{<<"friendly_name">>,<<"premium_uk">>}]}},{<<"personal_number_uk">>,{[{<<"special_services_087_uk">>,{[{<<"friendly_name">>,<<"special_services_087_uk">>}]}},{<<"special_services_084_uk">>,{[{<<"special_services_087_uk">>,{[{<<"friendly_name">>,<<"special_services_087_uk">>}]}},{<<"friendly_name">>,<<"special_services_084_uk">>}]}},{<<"premium_uk">>,{[{<<"special_services_087_uk">>,{[{<<"friendly_name">>,<<"special_services_087_uk">>}]}},{<<"special_services_084_uk">>,{[{<<"special_services_087_uk">>,{[{<<"friendly_name">>,<<"special_services_087_uk">>}]}},{<<"friendly_name">>,<<"special_services_084_uk">>}]}},{<<"friendly_name">>,<<"premium_uk">>}]}},{<<"friendly_name">>,<<"personal_number_uk">>}]}},{<<"friendly_name">>,<<"mobile_uk">>}]}},{<<"friendly_name">>,<<"international">>}]}},{<<"friendly_name">>,<<"emergency">>}]}},{<<"friendly_name">>,<<"directory_uk">>}]}},{<<"friendly_name">>,<<"all_calls">>}]}}]}

 

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Those look borked. See if you can revert the doc back a revision or two?

{                                                                                                                                   
  "special_services_087_uk" : {                                                                                                     
    "friendly_name" : "special_services_087_uk"                                                                                     
  },                                                                                                                                
  "special_services_084_uk" : {                                                                                                     
    "special_services_087_uk" : {                                                                                                   
      "friendly_name" : "special_services_087_uk"                                                                                   
    },                                                                                                                              
    "friendly_name" : "special_services_084_uk"                                                                                     
  },                                                                                                                                
  "premium_uk" : {                                                                                                                  
    "special_services_087_uk" : {                                                                                                   
      "friendly_name" : "special_services_087_uk"                                                                                   
    },                                                                                                                              
    "special_services_084_uk" : {                                                                                                   
      "special_services_087_uk" : {                                                                                                 
        "friendly_name" : "special_services_087_uk"                                                                                 
      },                                                                                                                            
      "friendly_name" : "special_services_084_uk"                                                                                   
    },                                                                                                                              
    "friendly_name" : "premium_uk"                                                                                                  
  },                                                                                                                                
  "personal_number_uk" : {                                                                                                          
    "special_services_087_uk" : {                                                                                                   
      "friendly_name" : "special_services_087_uk"                                                                                   
    },                                                                                                                              
    "special_services_084_uk" : {                                                                                                   
      "special_services_087_uk" : {                                                                                                 
        "friendly_name" : "special_services_087_uk"                                                                                 
      },                                                                                                                            
      "friendly_name" : "special_services_084_uk"                                                                                   
    },
...

How did you set these up initially? Lots of weird duplication going on...

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Hi @mc_,

We set the classifiers using the following:

 

POST /system_configs/number_manager

{
  "data": {
    "default": {
      "reconcile_regex": "^(\\\\+?1)?\\\\d{10}$|^\\\\+[2-9]\\\\d{7,}$|^011\\\\d*$|^00\\\\d*$",
      "unauthorized_numbers_lookup": false,
      "time_between_numbers_ms": 1000,
      "time_between_accounts_ms": 1000,
      "should_permanently_delete": false,
      "should_age": false,
      "released_state": "available",
      "port_in_module_name": "knm_local",
      "parallel_jobs_count": 1,
      "number_search_timeout_ms": 5000,
      "maximum_search_quantity": 500,
      "local_feature_override": false,
      "force_port_out_outbound": true,
      "force_port_in_outbound": true,
      "force_local_outbound": true,
      "fetch_account_from_ports": true,
      "features": {
        "allow": [
          "failover",
          "force_outbound",
          "prepend",
          "ringback",
          "cnam",
          "inbound_cnam",
          "outbound_cnam",
          "e911",
          "port",
          "carrier_name"
        ]
      },
      "default_force_outbound": false,
      "converters": [
        "regex"
      ],
      "converter": "regex",
      "carrier_modules": [
        "knm_local"
      ],
      "available_module_name": "knm_local",
      "allow_port_transition_from_submitted_to_scheduled": false,
      "e164_converters": {
        "^[2-9]\\\\d{7,}$": {
          "prefix": "+"
        },
        "^011(\\\\d{5,})$|^00(\\\\d{5,})$": {
          "prefix": "+"
        },
        "^(\\\\+?1)?([2-9][0-9]{2}[2-9][0-9]{6})$": {
          "prefix": "+1"
        }
      },
      "classifiers": {
        "premium_uk": {
          "regex": "^((\\\\+44)|(0))9\\\\d{8,14}$"
        },
        "mobile_uk": {
          "regex": "^((\\\\+44)|(0))7[1-9]\\\\d{7,13}$"
        },
        "personal_number_uk": {
          "regex": "^((\\\\+44)|(0))70\\\\d{7,13}$"
        },
        "special_services_084_uk": {
          "regex": "^((\\\\+44)|(0))84\\\\d{7,13}$"
        },
        "special_services_087_uk": {
          "regex": "^((\\\\+44)|(0))87\\\\d{7,13}$"
        },
        "international": {
          "regex": "^\\\\+((?!44)\\\\d{7,})$"
        },
        "emergency": {
          "regex": "^(101|111|112|999)$"
        },
        "directory_uk": {
          "regex": "^(0118\\\\d*)$"
        },
        "all_calls": {
          "regex": "^(.*)$"
        }
      }
    }
  }
}

 

Just to follow up, if I do GET /system_configs/number_manager it looks fine

{{
  "data": {
    "default": {
      "unauthorized_numbers_lookup": false,
      "time_between_numbers_ms": 1000,
      "time_between_accounts_ms": 1000,
      "should_permanently_delete": false,
      "should_age": false,
      "released_state": "available",
      "reconcile_regex": "^(\\+?1)?\\d{10}$|^\\+[2-9]\\d{7,}$|^011\\d*$|^00\\d*$",
      "port_in_module_name": "knm_local",
      "parallel_jobs_count": 1,
      "number_search_timeout_ms": 5000,
      "maximum_search_quantity": 500,
      "local_feature_override": false,
      "force_port_out_outbound": true,
      "force_port_in_outbound": true,
      "force_local_outbound": true,
      "fetch_account_from_ports": true,
      "features": {
        "allow": [
          "failover",
          "force_outbound",
          "prepend",
          "ringback",
          "cnam",
          "inbound_cnam",
          "outbound_cnam",
          "e911",
          "port",
          "carrier_name"
        ]
      },
      "e164_converters": {
        "^[2-9]\\d{7,}$": {
          "prefix": "+"
        },
        "^011(\\d{5,})$|^00(\\d{5,})$": {
          "prefix": "+"
        },
        "^(\\+?1)?([2-9][0-9]{2}[2-9][0-9]{6})$": {
          "prefix": "+1"
        }
      },
      "default_force_outbound": false,
      "converters": [
        "regex"
      ],
      "converter": "regex",
      "classifiers": {
        "unknown": {
          "regex": "^(.*)$",
          "friendly_name": "Unknown"
        },
        "tollfree_us": {
          "regex": "^\\+1((?:800|88\\d|877|866|855|844|833|822)\\d{7})$",
          "pretty_print": "SS(###) ### - ####",
          "friendly_name": "US TollFree"
        },
        "toll_us": {
          "regex": "^\\+1(900\\d{7})$",
          "pretty_print": "SS(###) ### - ####",
          "friendly_name": "US Toll"
        },
        "special_services_087_uk": {
          "regex": "^((\\+44)|(0))87\\d{7,13}$"
        },
        "special_services_084_uk": {
          "regex": "^((\\+44)|(0))84\\d{7,13}$"
        },
        "premium_uk": {
          "regex": "^((\\+44)|(0))9\\d{8,14}$"
        },
        "personal_number_uk": {
          "regex": "^((\\+44)|(0))70\\d{7,13}$"
        },
        "mobile_uk": {
          "regex": "^((\\+44)|(0))7[1-9]\\d{7,13}$"
        },
        "international": {
          "regex": "^\\+((?!44)\\d{7,})$",
          "friendly_name": "International"
        },
        "emergency": {
          "regex": "^(101|111|112|999)$",
          "friendly_name": "Emergency Dispatcher",
          "emergency": true
        },
        "directory_uk": {
          "regex": "^(0118\\d*)$"
        },
        "did_us": {
          "regex": "^(\\+?1)?([2-9][0-9]{2}[2-9][0-9]{6})$",
          "pretty_print": "SS(###) ### - ####",
          "friendly_name": "US DID"
        },
        "caribbean": {
          "regex": "^\\+?1((?:684|264|268|242|246|441|284|345|767|809|829|849|473|671|876|664|670|787|939|869|758|784|721|868|649|340)\\d{7})$",
          "pretty_print": "SS(###) ### - ####",
          "friendly_name": "Caribbean"
        },
        "all_calls": {
          "regex": "^(.*)$"
        }
      },
      "carrier_modules": [
        "knm_local"
      ],
      "available_module_name": "knm_local",
      "allow_port_transition_from_submitted_to_scheduled": false
    },
    "id": "number_manager"
  },
  "timestamp": "2019-12-06T09:39:25",
  "version": "4.2.40",
  "node": "2b7yA1TRvtdhF0hGAuQviQ",
  "request_id": "XXX",
  "status": "success",
  "auth_token": "XXX"
}}

 

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