bsimpson72515 Posted January 24, 2020 Report Posted January 24, 2020 When we launch Kazoo UI we are receiving an error message that says "Oh no! We are having trouble contacting the server, please try again later." Any idea what could be causing this? We are having to use Kazoo UI instead of Monster UI due to a program working with Kazoo UI. Quote
Administrators mc_ Posted January 24, 2020 Administrators Report Posted January 24, 2020 I suspect the config.js (or whatever it is for kazoo-ui has a URL for Crossbar that is not reachable. Try using `curl -v` on the URL to see more details on what's happening perhaps? Quote
bsimpson72515 Posted January 27, 2020 Author Report Posted January 27, 2020 Here are the results of the curl -v on the url. Thank you so much for looking into this. [root@pintransfer kazoo-ui]# [root@pintransfer kazoo-ui]# curl http://pintransfer.csgtech.net:3333 -v * About to connect() to pintransfer.csgtech.net port 3333 (#0) * Trying ::1... * Connection refused * Trying 127.0.0.1... * Connected to pintransfer.csgtech.net (127.0.0.1) port 3333 (#0) > GET / HTTP/1.1 > User-Agent: curl/7.29.0 > Host: pintransfer.csgtech.net:3333 > Accept: */* > * HTTP 1.0, assume close after body < HTTP/1.0 200 OK < Server: SimpleHTTP/0.6 Python/2.7.5 < Date: Mon, 27 Jan 2020 16:08:07 GMT < Content-type: text/html < Content-Length: 6604 < Last-Modified: Thu, 23 Jan 2020 20:26:51 GMT < <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta charset='utf-8'> <meta content='text/html; charset=utf-8' http-equiv='Content-Type'> <!-- Awesome URL Parsing --> <script type="text/javascript"> var URL_PARTS = window.location.href.match(/^([^\?#]+)[\?#]*([^#]*).*$/).slice(1), URL = URL_PARTS[0], URL_DATA = function() { var url_data_parts = (URL_PARTS[1]) ? URL_PARTS[1].split('&') : [], url_data = {}, data; for(var i = 0; i < url_data_parts.length; i++) { data = url_data_parts.split('='); url_data[data[0]] = data[1]; } return url_data; }(); var CACHE_BUSTER = function() { var now = new Date(); var this_minute = new Date(now.getFullYear(), now.getMonth(), now.getDate(), now.getHours(), now.getMinutes()); return this_minute.getTime(); }(); </script> <script type="text/javascript" src="js/external/jquery-1.6.2.min.js"></script> <script type="text/javascript" src="js/external/jquery-ui-1.8.7.custom.min.js"></script> <link type="text/css" href="lib/bootstrap/css/bootstrap.min.css" rel="stylesheet" media="screen" /> <script type="text/javascript" src="lib/bootstrap/js/bootstrap-alerts.js"></script> <script type="text/javascript" src="lib/bootstrap/js/bootstrap-buttons.js"></script> <script type="text/javascript" src="lib/bootstrap/js/bootstrap-modal.js"></script> <script type="text/javascript" src="lib/bootstrap/js/bootstrap-twipsy.js"></script> <script type="text/javascript" src="lib/bootstrap/js/bootstrap-popover.js"></script> <script type="text/javascript" src="lib/bootstrap/js/bootstrap-scrollspy.js"></script> <script type="text/javascript" src="lib/bootstrap/js/bootstrap-tabs.js"></script> <link type="text/css" href="css/validate.css" rel="stylesheet" media="screen" /> <link type="text/css" href="css/tables.css" rel="stylesheet" media="screen" /> <link type="text/css" href="css/jslider/jslider.css" rel="stylesheet" media="screen" /> <link type="text/css" href="css/ui-lightness/jquery-ui-1.8.8.custom.css" rel="Stylesheet" /> <link type="text/css" href="js/external/ui-listpanel/css/ui.listpanel.css" rel="stylesheet" media="screen" /> <link type="text/css" href="js/external/ui-listpanel/css/jquery.jscrollpane.css" rel="stylesheet" media="screen" /> <link type="text/css" href="js/external/jqplot/css/jquery.jqplot.css" rel="stylesheet" media="screen" /> <link type="text/css" href="css/jquery.tooltip.css" rel="stylesheet" media="screen" /> <!--script type="text/javascript" src="js/lang/en.js"></script--> <script type="text/javascript" src="js/external/jquery.cors.js"></script> <script type="text/javascript" src="js/external/underscore-min.js"></script> <script type="text/javascript" src="js/external/form2object.js"></script> <script type="text/javascript" src="js/external/formToWizard.js"></script> <script type="text/javascript" src="js/external/async.js"></script> <script type="text/javascript" src="js/external/md5_generator.js"></script> <script type="text/javascript" src="js/external/jstz.min.js"></script> <script type="text/javascript" src="js/external/tmpl/jquery.tmpl.js"></script> <script type="text/javascript" src="js/external/tmpl/jquery.tmplPlus.js"></script> <script type="text/javascript" src="js/external/jquery.isObject.js"></script> <script type="text/javascript" src="js/external/jquery.mousewheel.js"></script> <script type="text/javascript" src="js/external/jquery.jscrollpane.min.js"></script> <!--<script type="text/javascript" src="js/external/jquery.tools.min.js"></script>--> <script type="text/javascript" src="js/external/jquery.hoverIntent.minified.js"></script> <script type="text/javascript" src="js/external/jquery.dataTables.js"></script> <script type="text/javascript" src="js/external/plugins/sort.js"></script> <script type="text/javascript" src="js/external/jquery.slider.js"></script> <script type="text/javascript" src="js/external/jquery.dependClass.js"></script> <script type="text/javascript" src="js/external/jquery.dataset.js"></script> <script type="text/javascript" src="js/external/ui-listpanel/ui.listpanel.js"></script> <script type="text/javascript" src="js/external/lab.js"></script> <script type="text/javascript" src="js/external/jquery.tooltip.js"></script> <script type="text/javascript" src="js/external/jquery.cookie.js"></script> <script type="text/javascript" src="js/external/jquery.masonry.min.js"></script> <script type="text/javascript" src="js/external/jquery.switch.js"></script> <script type="text/javascript" src="js/external/jqplot/jquery.jqplot.min.js"></script> <script type="text/javascript" src="js/external/jqplot/jqplot.pieRenderer.min.js"></script> <script type="text/javascript" src="js/external/jquery.fileupload.js"></script> <script type="text/javascript" src="js/external/jwt-decode.min.js"></script> <script type="text/javascript" src="js/amplify/amplify.core.js"></script> <script type="text/javascript" src="js/amplify/_amplify.js"></script> <script type="text/javascript" src="js/amplify/amplify.request.js"></script> <script type="text/javascript" src="js/amplify/amplify.request.poll.js"></script> <!--script type="text/javascript" src="config/config.js"></script--> <script type="text/javascript" src="config/load.js"></script> <script type="text/javascript" src="js/winkstart-request.js"></script> <script type="text/javascript" src="js/winkstart-util.js"></script> <script type="text/javascript" src="js/winkstart-tables.js"></script> <script type="text/javascript" src="js/winkstart-validate.js"></script> <script type="text/javascript" src="js/winkstart-timezone.js"></script> <script type="text/javascript" src="js/winkstart.js"></script> </head> <body class="background"> </body> </html> Quote
Administrators mc_ Posted January 27, 2020 Administrators Report Posted January 27, 2020 43 minutes ago, bsimpson72515 said: <!--script type="text/javascript" src="config/config.js"></script--> I suspect that's your problem. Why is your config (which I wager has the Kazoo API URL) commented out? Quote
bsimpson72515 Posted January 27, 2020 Author Report Posted January 27, 2020 After uncommenting the line this is what we are receiving Using username "root". root@pintransfer.csgtech.net's password: Last failed login: Mon Jan 27 19:29:42 UTC 2020 from 222.186.31.166 on ssh:notty There were 6 failed login attempts since the last successful login. Last login: Mon Jan 27 19:28:04 2020 from pool-72-82-244-65.cmdnnj.fios.verizon.net [root@pintransfer ~]# cd kazoo-ui [root@pintransfer kazoo-ui]# curl http://pintransfer.csgtech.net:3333 -v * About to connect() to pintransfer.csgtech.net port 3333 (#0) * Trying ::1... * Connection refused * Trying 127.0.0.1... * Connected to pintransfer.csgtech.net (127.0.0.1) port 3333 (#0) > GET / HTTP/1.1 > User-Agent: curl/7.29.0 > Host: pintransfer.csgtech.net:3333 > Accept: */* > * HTTP 1.0, assume close after body < HTTP/1.0 200 OK < Server: SimpleHTTP/0.6 Python/2.7.5 < Date: Mon, 27 Jan 2020 19:30:47 GMT < Content-type: text/html < Content-Length: 6599 < Last-Modified: Mon, 27 Jan 2020 19:20:13 GMT < <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtm l1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta charset='utf-8'> <meta content='text/html; charset=utf-8' http-equiv='Content-Type'> <!-- Awesome URL Parsing --> <script type="text/javascript"> var URL_PARTS = window.location.href.match(/^([^\?#]+)[\?#]*([^#]*).*$/).slice(1), URL = URL_PARTS[0], URL_DATA = function() { var url_data_parts = (URL_PARTS[1]) ? URL_PARTS[1].split('&') : [], url_data = {}, data; for(var i = 0; i < url_data_parts.length; i++) { data = url_data_parts.split('='); url_data[data[0]] = data[1]; } return url_data; }(); var CACHE_BUSTER = function() { var now = new Date(); var this_minute = new Date(now.getFullYear(), now.getMonth(), now.getDate(), now.get Hours(), now.getMinutes()); return this_minute.getTime(); }(); </script> <script type="text/javascript" src="js/external/jquery-1.6.2.min.js"></script> <script type="text/javascript" src="js/external/jquery-ui-1.8.7.custom.min.js"></script> <link type="text/css" href="lib/bootstrap/css/bootstrap.min.css" rel="stylesheet" media="scr een" /> <script type="text/javascript" src="lib/bootstrap/js/bootstrap-alerts.js"></script> <script type="text/javascript" src="lib/bootstrap/js/bootstrap-buttons.js"></script> <script type="text/javascript" src="lib/bootstrap/js/bootstrap-modal.js"></script> <script type="text/javascript" src="lib/bootstrap/js/bootstrap-twipsy.js"></script> <script type="text/javascript" src="lib/bootstrap/js/bootstrap-popover.js"></script> <script type="text/javascript" src="lib/bootstrap/js/bootstrap-scrollspy.js"></script> <script type="text/javascript" src="lib/bootstrap/js/bootstrap-tabs.js"></script> <link type="text/css" href="css/validate.css" rel="stylesheet" media="screen" /> <link type="text/css" href="css/tables.css" rel="stylesheet" media="screen" /> <link type="text/css" href="css/jslider/jslider.css" rel="stylesheet" media="screen" /> <link type="text/css" href="css/ui-lightness/jquery-ui-1.8.8.custom.css" rel="Stylesheet" /> <link type="text/css" href="js/external/ui-listpanel/css/ui.listpanel.css" rel="stylesheet" media="screen" /> <link type="text/css" href="js/external/ui-listpanel/css/jquery.jscrollpane.css" rel="styles heet" media="screen" /> <link type="text/css" href="js/external/jqplot/css/jquery.jqplot.css" rel="stylesheet" media ="screen" /> <link type="text/css" href="css/jquery.tooltip.css" rel="stylesheet" media="screen" /> <!--script type="text/javascript" src="js/lang/en.js"></script--> <script type="text/javascript" src="js/external/jquery.cors.js"></script> <script type="text/javascript" src="js/external/underscore-min.js"></script> <script type="text/javascript" src="js/external/form2object.js"></script> <script type="text/javascript" src="js/external/formToWizard.js"></script> <script type="text/javascript" src="js/external/async.js"></script> <script type="text/javascript" src="js/external/md5_generator.js"></script> <script type="text/javascript" src="js/external/jstz.min.js"></script> <script type="text/javascript" src="js/external/tmpl/jquery.tmpl.js"></script> <script type="text/javascript" src="js/external/tmpl/jquery.tmplPlus.js"></script> <script type="text/javascript" src="js/external/jquery.isObject.js"></script> <script type="text/javascript" src="js/external/jquery.mousewheel.js"></script> <script type="text/javascript" src="js/external/jquery.jscrollpane.min.js"></script> <!--<script type="text/javascript" src="js/external/jquery.tools.min.js"></script>--> <script type="text/javascript" src="js/external/jquery.hoverIntent.minified.js"></script> <script type="text/javascript" src="js/external/jquery.dataTables.js"></script> <script type="text/javascript" src="js/external/plugins/sort.js"></script> <script type="text/javascript" src="js/external/jquery.slider.js"></script> <script type="text/javascript" src="js/external/jquery.dependClass.js"></script> <script type="text/javascript" src="js/external/jquery.dataset.js"></script> <script type="text/javascript" src="js/external/ui-listpanel/ui.listpanel.js"></script> <script type="text/javascript" src="js/external/lab.js"></script> <script type="text/javascript" src="js/external/jquery.tooltip.js"></script> <script type="text/javascript" src="js/external/jquery.cookie.js"></script> <script type="text/javascript" src="js/external/jquery.masonry.min.js"></script> <script type="text/javascript" src="js/external/jquery.switch.js"></script> <script type="text/javascript" src="js/external/jqplot/jquery.jqplot.min.js"></script> <script type="text/javascript" src="js/external/jqplot/jqplot.pieRenderer.min.js"></script> <script type="text/javascript" src="js/external/jquery.fileupload.js"></script> <script type="text/javascript" src="js/external/jwt-decode.min.js"></script> <script type="text/javascript" src="js/amplify/amplify.core.js"></script> <script type="text/javascript" src="js/amplify/_amplify.js"></script> <script type="text/javascript" src="js/amplify/amplify.request.js"></script> <script type="text/javascript" src="js/amplify/amplify.request.poll.js"></script> <script type="text/javascript" src="config/config.js"></script> <script type="text/javascript" src="config/load.js"></script> <script type="text/javascript" src="js/winkstart-request.js"></script> <script type="text/javascript" src="js/winkstart-util.js"></script> <script type="text/javascript" src="js/winkstart-tables.js"></script> <script type="text/javascript" src="js/winkstart-validate.js"></script> <script type="text/javascript" src="js/winkstart-timezone.js"></script> <script type="text/javascript" src="js/winkstart.js"></script> </head> <body class="background"> </body> </html> Quote
Administrators mc_ Posted January 27, 2020 Administrators Report Posted January 27, 2020 Obviously the web server, on port 3333, is responding. However, your initial report was the UI telling you it couldn't connect to the server, which is the KAZOO API server. That server address should be stored in the config.js file somewhere (forget the format but should be obvious). The KAZOO URL is the one not reachable. Test that...then check kazoo logs, make sure KAZOO and Crossbar are running on the expected server(s), etc. Quote
bsimpson72515 Posted January 28, 2020 Author Report Posted January 28, 2020 This was the response I got from our systems engineer I don't think he knows what Crossbar is. Hi Ben, The closest thing I could find in the config.js was - ws_server: 'wss://IP_OF_KAMAILIO:8080'. I changed it to pintransfer.csgtech.net and rebooted, but I’m getting the same error. Here is a snippet from the Kazoo.log: Jan 28 16:05:19 pintransfer 2600hz[1138]: |knm_port_request_crawler|knm_port_request_crawler:132(<0.3028.0>) port_request crawler completed a full crawl in 5ms Jan 28 16:06:19 pintransfer 2600hz[1138]: |knm_port_request_crawler|knm_port_request_crawler:132(<0.3151.0>) port_request crawler completed a full crawl in 6ms Jan 28 16:06:29 pintransfer 2600hz[1138]: |0000000000|kt_low_balance:77(<0.3174.0>) checking topup for account 72bd25b60a91cfebe5bf1f50894126ee with balance $0.0 Jan 28 16:06:29 pintransfer 2600hz[1138]: |0000000000|kt_low_balance:91(<0.3174.0>) checking if account 72bd25b60a91cfebe5bf1f50894126ee balance $0.0 is below notification threshold $5.0 Jan 28 16:06:29 pintransfer 2600hz[1138]: |kz_account_crawler|kz_account_crawler:127(<0.2273.0>) account crawler completed a full crawl How can I tell if crossbar is running? The config.js file is attached. Quote
martin Posted January 29, 2020 Report Posted January 29, 2020 in this file on your webserverhttps://github.com/2600hz/kazoo-ui/blob/master/config/config.js change all occurances of api_url: 'https://api.zswitch.net:8443/v1' //'https://api.zswitch.net:8443/v1' to your api url Quote
bsimpson72515 Posted January 31, 2020 Author Report Posted January 31, 2020 This is what I received from our systems engineer this morning. The config.js file I sent you was old (it was showing http instead of https). The file on the IVR was already changed from: api_url: 'https://api.zswitch.net:8443/v1' //'https://api.zswitch.net:8443/v1' To: api_url: 'https://pintransfer.csgtech.net:8443/v1' //'https://pintransfer.csgtech.net:8443/v1' It looks like there is a conflict with the monster UI program. Quote
martin Posted February 2, 2020 Report Posted February 2, 2020 if u would describe why u think that i might be able to explain u why its not so. Your post is not very descriptive. If i understand correctly u are trying to work with kazoo-ui and its not loading right? Then please use this file and follow the instructions given in the answers in this thread and it will work Quote
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