Troubleshooting comm.land

[Ashley]

Welcome to comm.land troubleshooting. This article explains how to determine, diagnose, and fix issues that you might encounter when using comm.land.

 

Troubleshooting your OS

• What OS are you using?
  • Windows, MacOS, Apple Silicon (m1), Big Sur, Catalina, etc. 
• What version of comm.land are you using?
  • This can be found under Settings. Example: 2.1.64
• Windows OS:
  • Warnings about an untrusted certificate during installation of comm.land
  • comm.land installs a self-signed certificate, however, Windows requires a “certain amount of installations” before this message is bypassed prior to the installation
• We have resolved the untrusted certificate by upgrading to a more robust cert and will be resolved in comm.land 2.1+ which will also have Desktop Communications, LLC as the author rather than 2600Hz

 

Troubleshooting your Webphone

• Do you have a microphone enabled on your OS?
  • You will need to have a microphone enabled on your OS in order to use the webphone
• Do you have an anti virus on your OS?
  • If you do, please disable that, quit / restart your comm.land application and see if that resolves the webphone not working. If that does, please re-enable your antivirus and quit / restart your comm.land application
• Microphone / Speaker Issues:
  • Ensure that you have comm.land enabled for your mic / speaker under System Preferences > Security & Privacy > Privacy tab along with Automation enabled as well

 

Troubleshooting your Conferences v1.0. (Please Note: Conferences will be available in 2.3 once 5.1 is released)

• Ensure "Enable Video Conferencing" is enabled in Monster UI Conferences > Users specific Conference Bridge > Conferences
  • Resolves mute / unmute not working, layout not present and/or not working

 

Debugging Logs

The logs are split up in two files:

• comm.land.log: Our main code, everything from electron and the modules we define will be on this file. 
• renderer.log: Everything from our renderer window. 

Paths for the Debugging Logs: 

• Windows: `%USERPROFILE%\AppData\Roaming\comm.land\logs`
• MacOS: `~/Library/Logs/comm.land`

Dev Tools / Console

• Windows: Ctrl + Shift + i
• MacOS: Command + Option + i 

Uninstalling / Reinstalling comm.land: 

• Uninstall comm.land from your OS
  • Windows:
    • Access hidden folder path: `C:\Users\$USER\AppData\Local`
    • Delete `comm.land-updater` folder (IF it's there...)
  • MacOS: 
    • Access hidden folder path: `User\Library\Application Support\`
    • Delete `comm.land` folder and `commland-updater` folder (IF it’s there…)
• Reinstall comm.land

Related Article: comm.land FAQ

View full File