Customers Dhruv Posted May 12, 2021 Customers Report Posted May 12, 2021 (edited) Hi 2600hz, Our customer wants to use a contact management application call “Contact Science” to “click to dial” the phone numbers in Contact Science to make outbound calls without having a softphone on each desktop. Does anybody know how to enable click-to-dial to start call on the platform when it is not a browser based application but is a windows based app? This was their question: Some of our staff is going to be working with a contact management software, Contact Science. They want to be able to integrate the phone system with the app for dialing. I am familiar with hooking with a softphone, but was wondering if there was a way to interface a desk phone like the Yealink 54W with the PC and the app? We know that we can tie Bria or Zoiper desktop app to any chrome based application for click to dial to start a call. Is there a way that we can do click-to-dial to start call from a desktop app so that customer doesn’t have to buy Bria or Zoiper Desktop app? Is there any way to do this now or will it be possible to do “click-to-dial” from comm.io in near future? Thanks! Dhruv Edited May 12, 2021 by Dhruv (see edit history)
FASTDEVICE Posted May 12, 2021 Report Posted May 12, 2021 What are they clicking on the desktop to start a call? Most desktop apps either support TAPI or a RestAPI call using a url based click-to-call method. If they can use the latter, we have a solution.
Customers Dhruv Posted May 14, 2021 Author Customers Report Posted May 14, 2021 Hi @FASTDEVICE Our understanding is that the Contact Science is an app that runs on the desktop and presents the screen with the telephone numbers for the user to dial. The customer would like use their desk phone (Yealink T54s) to make the outbound call without having to dial it manually. We will ask the customer for information if the app supports TAPI or a RestAPI and get back to you promptly. Thanks, Dhruv
Customers Dhruv Posted May 17, 2021 Author Customers Report Posted May 17, 2021 Hi @FASTDEVICE Our customer decided to buy desktop version of Bria to do click-to-dial. It seems Contact Science allows the user to pick Bria softphone to make the outbound call like the chrome plug-in works. Thanks for your timely feedback. Always appreciate your advice. Dhruv
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